Auffenberg Auto Body
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- Paintless Dent Repair
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| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I have been working with Auffenberg for decades and have continuously watched customer service get worse. This repair was 15 days late with multiple completion dates provided and missed. No communication was ever provided unless I called and asked.
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
It’s not repaired.
Customer Service - 5.0/5.0 -
They were awesome
My Experience - 5.0/5.0 -
Very satisfied. Everyone kept us up to date and were helpful and pleasant. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job in a timely manner. Much better than other experiences,
Customer Service - 5.0/5.0 -
Customer service was great
Returned Clean
My Experience - 5.0/5.0 -
I like the work that was done. There still a couple of questions that I need to ask.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Service very good. Great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was done beautifully and in a timely matter
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service as always.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Repair is timely and fast, however, I told the estimator before that I have scratches ok my windshield and apparently it was not fixed
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked getting the updates along the way, car looks nice. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and updates via text, transparency and courtesy of staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an awesome job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as far as i can tell.
Customer Service - 4.0/5.0 -
They were always pleasant. I did go online and talk to the online person or AI and they said they would have someone call me back about midway thru the repair and nobody did.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I’m a little disappointed in this repair
Repair Quality - 2.5/5.0 -
Found some repairs that were not complete and technician left inside of truck (floors) covered in a grey chalk
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The technicians did a great job in repairing the damage and getting the van back in great condition. The only thing I will say that could’ve been done better was that they didn’t wash my entire vehicle. They only washed the repaired side.
Customer Service - 5.0/5.0 -
Very good communication between the team and myself
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I picked the Auffenberg group because of the electronics issue that my slight body damage caused. I was optimistic that the issue would be resolved at pickup because the Auffenberg group sold me my Mazda CX-9
Repair Quality - 1.5/5.0 -
While the body work was a 10, the reset of the “Blindspot Alert System” failed and the alert system is still not functioning.
Customer Service - 0.5/5.0 -
When i immediately called to report, I was told I would be transferred to Service dept. The call did not go through. Tried again, same result. Finally called Mazda service, appointment made for first week of August. Never received call back from body shop