Auto Body Concepts
61585 American Loop,
Bend,
OR
97702
USA
30 years at this location.
Locally owned collision repair facility since 1978.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, with vehicles often returned cleaner than expected. The quality of repairs is frequently described as flawless, perfect, or better than new, with several customers noting they could not tell any damage had occurred. Communication throughout the repair process is a standout strength, with customers appreciating regular updates via calls and text messages. Multiple reviewers mention returning for repeat repairs and enthusiastically recommending the shop to family, friends, and coworkers. A few customers noted minor areas for improvement, such as a more thorough walk-through of completed repairs at pickup and ensuring small hardware items are replaced, reflecting individual expectations rather than systemic issues.
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Service Quality
"Everyone was super professional and helpful. The work was done on time and looked better than new! They also cleaned the inside and outside of my vehicle. ..."
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"When I got my car back it looked like brand new... straight off the showroom floor!"
"The repairs were completed to pre collision condition, the new painted panels match the original and all ..."
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"The team here is second to none. I couldnt be happier with the results."
"Amazing work and attention to detail in the repairs to our sons car. Very pleased with the results."
"Actually early."
"It was done way ahead of the estimated time frame."
"It was a full week earlier than expected"
"It was ready two days early!"
"... appreciate the great communication and efficient work- they got my car back ahead of schedule!"
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"Couple of phone calls to update my progress. Clear text messages to keep me informed."
"Excellent communication throughout the whole repair process."
"Communication was excellent!"
"They went above and beyond to keep us updated and informed!"
"The staff was very communicative, and friendly."
Lauren
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Victor
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work fixing our front bumper
Customer Service - 5.0/5.0 -
Our car looked excellent after the body work was completed
Amber
(Jeep owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(Subaru owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was quick and looks great. The whole process was easy from the estimate to pick up.
Customer Service - 5.0/5.0
Rebecca
(Audi owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marcie
(Mazda owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cody
(Toyota owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0 -
I tell everyone about Auto Body Concepts.
Repair Quality - 5.0/5.0 -
Above and beyond my expectations! My van looks great.
Customer Service - 5.0/5.0 -
Communication was clear, and timely.
Ltcol Raymond
(BMW owner)
reviewed 7/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Justin
(Jeep owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nancy
(Honda owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darrell
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a professional and timely fix on my truck. Truck couldn’t ask for anything better.
Customer Service - 5.0/5.0 -
They fix some molding that wasn’t even part of the job for free great company
Harry
(Mazda owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Wendy
(RAM owner)
reviewed 7/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Harvey
(Mercedes-Benz owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Jeep owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Cynthia
(Genesis owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Toyota owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Paul
(Subaru owner)
reviewed 7/22/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Richard
(Toyota owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Subaru owner)
reviewed 7/20/26