Auto Body Concepts
61585 American Loop,
Bend,
OR
97702
USA
30 years at this location.
Locally owned collision repair facility since 1978.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Hyundai
I-Car
Kia
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, timely repairs, and outstanding communication. Many highlight that vehicles were returned cleaner than expected, often detailed inside and out. Repairs are frequently described as flawless, with results looking brand new or better than new. A strong theme across reviews is that work was completed ahead of schedule, which customers greatly appreciated. Communication via calls and texts throughout the repair process is repeatedly noted as a standout strength. Several customers mention returning for repeat visits and enthusiastically recommending the shop to friends and family. A few customers noted minor areas for improvement, including a desire for a walkthrough inspection upon vehicle pickup and occasional inconsistency in checkout experience, as mentioned directly in their feedback.
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Service Quality
"When I got my car back it looked like brand new... straight off the showroom floor!"
"The team here is second to none. I couldnt be happier with the results."
"Quality of the work performed is exceptional, as was the communication throughout the process, ..."
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"Everyone was super professional and helpful. The work was done on time and looked better than new! They also cleaned the inside and outside of my vehicle. ..."
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"The repairs were completed to pre collision condition, the new painted panels match the original and all ..."
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"I was quoted about a week - it was done in two days."
"It was done way ahead of the estimated time frame."
"It was a full week earlier than expected"
"Auto body was precise, professional and completed our car ahead of schedule. My husband and I are really happy with the quality ..."
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"This is what I really appreciated. They had all parts ordered and ready to go for my appointment."
"Couple of phone calls to update my progress. Clear text messages to keep me informed."
"Highly effective communication via text and phone call."
"I got a voicemail during the repair stating that the first paint job had some imperfections, and that they were ..."
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"Excellent communication throughout the whole repair process."
"Wonderful communication and perfect repair!"
Michel
(Ford owner)
reviewed 9/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charla
(Chevrolet owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Extremely satisfied without experience. Wrote a Google review, which is not something I typically do unless I feel that expectations and experience were above the norm. Everyone was so professional and communicated so well. The car came back good as new. We have a fleet of 10 cars for our business and we will only use Auto Body moving forward. Thank you!
Ron
(Toyota owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marguerite
(Mercedes-Benz owner)
reviewed 9/8/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Morgan
(Volkswagen owner)
reviewed 9/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sheri
(Jeep owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seamless process and great communication from Ryan
Customer Service - 5.0/5.0
William
(Subaru owner)
reviewed 9/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Julie
(Subaru owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Carl
(Toyota owner)
reviewed 8/31/26
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Raymond
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication
Ltcol Kim
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jeremy
(BMW owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. Thank you
Customer Service - 5.0/5.0
David
(Ford owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0 -
Always.
Repair Quality - 5.0/5.0 -
My car looks brand new!
Customer Service - 5.0/5.0 -
We simply have absolute trust and faith in the work ethic and result of Auto Body Concepts. I honestly trust Ryan and his opinion on our auto fixes without ever questioning. They do a fantastic job and every employee is kind and professional. 10/10
Jason
(Honda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
Would be my first choice if I needed body work.
Repair Quality - 5.0/5.0 -
Quality of the work performed is exceptional, as was the communication throughout the process, and the time it took to complete the work.
Customer Service - 5.0/5.0 -
Excellent communication
Jordan
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Suzanne
(Nissan owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jared
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Karl
(Toyota owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Amanda
(Toyota owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jeannie
(Toyota owner)
reviewed 8/17/26