Auto Collision Experts - Palestine

4.9 (980reviews)
98%
1016 S Loop 256,  Palestine,  TX  75801
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Shop AssistantSparkles

In operation 7 years.

"We are an East Texas owned, family oriented auto collision repair center that proudly serves the Palestine, TX area. We are a full service auto body facility that uses the latest tools and techniques to ensure your repairs are done right. We provide all types of auto body and collision services for family cars, local law enforcement agencies, fleet management companies, dealerships and more. We are committed to earn your business by making you the consumer our top priority. We pride ourselves as having quick response times, a very courteous staff, and exceptional rates. We provide auto body collision repair and automotive painting services for all makes and models including imports, performed by highly trained, I-Car certified technicians."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM Basic
Honda
I-Car
Scion
Toyota
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Email

Reviews (980)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. Communication throughout the repair process received high marks, with customers appreciating frequent text and call updates that kept them informed every step of the way. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Customers also valued the complimentary detailing and cleaning services. A few customers noted areas for improvement, including occasional delays due to parts availability and rare cleanliness concerns upon vehicle return, though most acknowledged these issues were outside the shop's direct control.
AI-Generated from reviews written in the last 12 months
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"... and dent on fender fixed flawlessly. In addition, the team took special care in ensuring my car was returned pristine inside and out, better than before, even though they ..." Read more
"... vehicle, you couldnt tell where the damage was, and it looked like it just rolled off the showroom floor in that spot. They did an excellent job.." Read more
"Everyone was very courteous and helpful. I have no complaints concerning the professionalism andor workmanship."
"Bumper gap too big and not aligned well. Although body shop claims they didn't touch it but ..." Read more
"... a family have used Auto Collison multiple times, they repair in a timely manner, very fair on price and I have no negative comments or experiences with ..." Read more
"... car was damaged from a deer. Auto Collision Experts kept me up to date on completion times and even finished a week early. I would recommend them to anyone!" Read more
"... detail really shows. Even going above and beyond by getting my car finished a couple days early, which saved me money on my rental. Truly appreciate your great work and ..." Read more
"... got or how fast my insurance would work with them in the end my car was there for five or take 5 weeks" Read more
"It was ready early."
"Yes, really impressed of how many updates I received during my vehicles repair!"
"... sent the proper paperwork to proceed with my car they neglected to tell me." Read more
"... well pleased in everything Auto Collision Experts. They informed me constantly about progress done and what to expect next. Everyone treated us like family even tho I ..." Read more
"They kept me up to date on my vehicle almost daily and had it completed on time as promised. And the ..." Read more
"The communication from start to finish....and outcome was super fantastic.."

My Experience

We got the truck back after a severe collision and couldn’t be more impressed with the results, it’s like it never happened! Scott and Kendall advised us well and kept us informed throughout a lengthy process. Couldn’t ask for a better repair experience under such dire circumstances.

My Experience

The service and timing were great.😊 Thank you so much 😊

Likely to Recommend

Repair Quality

I am very satisfied with the work results and timing. Thank you’ll so much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, very helpful, great work on repair!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I loved loved loved everything about ACE! They were fast, very communicative, and detailed oriented. I got my car back sparkling clean. I thought I stepped in a new car!

My Experience

This company is top notch. They did an amazing job on my car. I’ve posted thru Facebook on my experience. The owner is so professional and knowledgeable and helpful. Also Tiffany is so knowledgeable as well and kept me updated. Tysm 💯

Likely to Recommend

Repair Quality

They are very professional and I posted a great review on Facebook for your business.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service my car look like new.

Customer Service

Very hospitable, I needed to pick up from my car and they were helpful to get access to my car

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

and my auto insurance company

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys are awesome. Thank you for staying in touch with me the whole time you had my car. It really looked so good when I picked it up. Keep up the great work and I will highly recommend you to everyone I know. Thanks again!

Likely to Recommend

Repair Quality

The staff are helpful and excellent work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Highly recommend

Repair Quality

So happy with my car. They really went to bat for me with the insurance company and got my car fixed right. Thank you

Customer Service

Super nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Service was fast and easy. Best experience with auto body repair.

My Experience

Was kept informed of every step done and what steps would proceed. Was completely satisfied with the work done on my vechicle. Would highly recommend Auto Collision.Experts and will use again.

Likely to Recommend

Extremely would recommend

Repair Quality

Was very well pleased in everything Auto Collision Experts. They informed me constantly about progress done and what to expect next. Everyone treated us like family even tho I knew no one there. The work looked perfect to us. Will use them again if I need another job.

Customer Service

Was very well pleased in everything Auto Collision Experts. They informed me constantly about progress done and what to expect next. Everyone treated us like family even tho I knew no one there. The work looked perfect to us. Will use them again if I need another job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very empress with the professionalism and the way they kept me informed

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very impressive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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