Auto Collision Experts - Palestine

4.9 (961reviews)

97%

(903) 727-5695

1016 S Loop 256, Palestine, TX 75801

97%

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1016 S Loop 256
Palestine, TX 75801

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About Auto Collision Experts - Palestine

See Photos

1016 S Loop 256
Palestine, TX 75801

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 7 years.

"We are an East Texas owned, family oriented auto collision repair center that proudly serves the Palestine, TX area. We are a full service auto body facility that uses the latest tools and techniques to ensure your repairs are done right. We provide all types of auto body and collision services for family cars, local law enforcement agencies, fleet management companies, dealerships and more. We are committed to earn your business by making you the consumer our top priority. We pride ourselves as having quick response times, a very courteous staff, and exceptional rates. We provide auto body collision repair and automotive painting services for all makes and models including imports, performed by highly trained, I-Car certified technicians."

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Ford

Honda

I-Car

Scion

Toyota

Call

Website

Reviews (961)

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Newest
Rating

708 Customers Rated

5 Stars

66.2% Complete

(636)
4 Stars

5% Complete

(48)
3 Stars

0.7% Complete

(7)
2 Stars

0.7% Complete

(7)
1 Star

0.4% Complete

(4)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before. Communication was a standout strength, as customers frequently highlighted receiving regular updates throughout the repair process via text, email, and phone. Timeliness was well-received, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the complimentary cleaning and detailing of their vehicles upon return. A few customers noted areas for improvement, including occasional cleanliness concerns inside the vehicle, delays due to backordered parts (acknowledged as outside the shop's control), and isolated communication inconsistencies. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"... dent on fender fixed flawlessly. In addition, the team took special care in ensuring my car was returned pristine inside and out, better than before, even though they ..." Read more

"... vehicle, you couldnt tell where the damage was, and it looked like it just rolled off the showroom floor in that spot. They did an excellent job.." Read more

"Auto collision team in Palestine Tx always go above and beyond. They not only take care of your vehicle keep you informed and do a wonderful job cleaning ..." Read more

"... pleased. Yall have done an excellent job both times, and your attention to detail really shows. Even going above and beyond by getting my car finished a couple days early, ..." Read more

"The level of repair was great. They left the top interior dirty."

"... detail really shows. Even going above and beyond by getting my car finished a couple days early, which saved me money on my rental. Truly appreciate your great work ..." Read more

"... car was damaged from a deer. Auto Collision Experts kept me up to date on completion times and even finished a week early. I would recommend them to anyone!" Read more

"Fantastic job- regular updates & finished the job a day early! Also, got a complimentary beautiful detail on our car!!"

"My vehicle was ready earlier than expected."

"It was early"

"Super nice, kept me updated every step of the way, and always willing to answer any questions!"

"I was advised through the whole process from start to finish. I am satisfied completely"

"They kept me up to date on my vehicle almost daily and had it completed on time as promised. And the work was excellent."

"... understand about parts being delayed when ordered but communication is key" Read more

"Everyone at ACE is great to work with. The communication during the whole process was consistent. Quick, reliable, and professional work done well."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication