Auto Collision Service - W Jefferson
In operation 70 years, 27 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service before, during a after the work on my vehicle.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can’t tell there was ever a problem
Customer Service - 5.0/5.0 -
Car was finished on time. Good communication
Returned Clean
My Experience - 5.0/5.0 -
We could not be more pleased with the quality of work and the customer service that Dwight and his staff provide. We tell everyone who will listen that you are the best in Fort Wayne. A wreck is nothing that you want to go through, especially when your in your 80s, but Auto Collision made it as possible as is humanly possible. Thank you for your good work and commitment to excellence !
My Experience - 5.0/5.0 -
My experience with collision auto was AWESOME from start to finish! I loved the way they kept us informed on what was going on, basically every day! We were very impressed with the service we had! Thank you Collision Auto!🌟⭐️✨
Likely to Recommend - 5.0/5.0 -
Most Definitely!💯💯💯
Repair Quality - 5.0/5.0 -
The service we received was fantastic from the beginning to the end. Great customer service! The team keep us posted every step of the way seeing as that very important on account of everyone want to know how close it will be until their vehicles is ready! Also after we saw what they did our vehicle looked BRAND NEW!✨⭐️🌟 Thank you Collision Aoto you did spectacular!!!!👏👏👏
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Employees were competent and helpful in the main office. They took care of everything regarding my claim. Work was outstanding.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication about the status and completion timeframe.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and I appreciate the status updates.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very straightforward interaction. I took the vehicle in. They sent me a text with the planned completion date. Kept me advised of progress. Delivered on date estimated. And the work looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job on there repairs. My only complaint would be that I asked too have a couple other repairs done above the insurance claim, and they didn't get done. I knew I would be responsible for that portion.
My Experience - 5.0/5.0 -
Thanks for the good service
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
During my repair experience I felt that communication and follow up were not a priority. Yes, once my car began repairs I would get a text message saying the the work has been started and they gave me a finish date. However, communication would have been nice between the initial estimate and when the work began. I ended up calling to follow up, which then prompted a call the Kia to see when the parts might be coming in. I was then told the parts would be in by the following Monday and was never followed up and believe the car didn’t go in at all that week. My estimated date of completion stayed the same until the day It was supposed to be done and then I received a text saying they had pushed it back three days. I did appreciate that a phone call was made at that point to let me know why it was pushed back. I understand that there are a lot of moving parts and that sometimes the timeline cannot be controlled. However, I believe with better communication I would’ve felt in the loop and knowing timelines and what was going on.
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0 -
I felt that there was a big lack of communication during the repair. I had to call and follow up myself to find out if parts could come in, and was told I’d be called back at certain times and wasn’t. I feel like I did get text messages throughout the repair, but basically it just told me the repair was started in my pick up date. Then the actual date of my Pick Up it then moved three days away. I did receive a call on the day. It was supposed to be done telling me they needed to move the date because of a part. I just didn’t feel the communication piece. Was there during the repair?
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were quick and look great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great place for body work.
Likely to Recommend - 5.0/5.0 -
Not a question
Repair Quality - 5.0/5.0 -
Job done well. Job done early.