Auto Crafters

5.0 (349reviews)
100%
1710 E. M-21,  Owosso,  MI  48867
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In operation 30 years.

Auto Crafters is a family owned body shop service all makes and models. and specializing in Ford and aluminum certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (349)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. The team receives high marks for proactive communication, including regular text and call updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also appreciate the extra touches such as interior detailing, going above and beyond with insurance coordination, and on-site rental car convenience. A few customers noted delays in communication or longer-than-expected repair times, but these were largely attributed to insurance or parts availability rather than the shop itself. Overall, the sentiment is overwhelmingly positive, with customers enthusiastically recommending the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Auto Crafters were professional and went beyond my expectaions. No one is better!!"
"Quality was great, went above and beyond my expectations"
"Customer service is top-notch literally 10 out of 10 for customer service and communication!! I gave them a nine for overall car repair but I will ..." Read more
"... vehicle. I was ecstatic when the job was completed! They did a superb job! I was so happy with the job they did and the kindness and congeniality of everyone there ..." Read more
"... wizards, especially for Ford Ruby Red Metallic tricoat. Superb paint work. Better than factory while retaining exact factory color." Read more
"Lets just say they were 4 days early on getting it done and was better than I expected. Would highly recommend ..." Read more
"Actually done ahead of schedule and was able to pickup on a Saturday."
"... they filled me in every day on how it was coming. Repairs were done ahead of schedule and done right. Ill take everything to them. Repair was done right. ..." Read more
"Our car was completed earlier than projected and it looks brand new."
"Was supposed to have vehicle for 1 week turned into 3 weeks. I had to keep calling for updates where last time they were very good about updates."
"What an AMAZING experience. Such thorough communication throughout the entire process. The whole team was incredibly detail oriented. Not ..." Read more
"... make sure that my car was repaired and back to new. Great communication along the way and very friendly service. 1010 recommend Auto Crafters in Owosso." Read more
"The Autocrafter team utilizes automated software tools to keep jobs on track and notify customers. Really appreciated that."
"I received notification Dailey of where they were in the repair process."
"Maybe keep the customer informed if there is going to be a delay. Especially if they are having to make arrangements ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great and very nice

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks great. No issues and great updates along the way.

Likely to Recommend

Highly recommended

Repair Quality

The car looks amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From the start, Gibson and his team were very understanding and supportive being my first accident. Answered all my questions and provided directions on the next steps. While my vehicle was in for repairs, I received updates of where the vehicle was in the repair process and ETA of completion. It was even completed a couple days early!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very helpful friendly (treated like family)😊

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfying experience. Very knowledgeable and like being updated on my car as it was worked on. Would recommend it to others.

Likely to Recommend

Repair Quality

Really appreciate the update on progress and the work was done in a timely manner really pleased.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service, excellent repair work on my vehicle. I would recommend you to everyone who needs vehicle repairs. Thanks to everyone on your team.

Likely to Recommend

I would most definitely recommend auto crafters to everyone who needed auto repair

Repair Quality

Auto Crafters were excellent in the auto repair

Customer Service

Customer service was excellent very helpful and detailed to their work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Was supposed to have vehicle for 1 week turned into 3 weeks. I had to keep calling for updates where last time they were very good about updates.

Kept me Informed?

No

Ready on Time?

No

My Experience

Expertly crafted, Explain what they were going to do. Informed by text along the progress. Very professional. Very timely. Super impressed by there work

Likely to Recommend

Fine work no complaints

Repair Quality

Very professional, took their time and fixed right the first time 1000percent satisfied.

Customer Service

Vince and his son are true professionals

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Auto Crafters was absolutely amazing!! From the service to the quality of work to the communication . There was not one negative part . Will recommend 100 percent of the time! Thank you all for everything!

My Experience

Car looks amazing! Haven't seen her look so good in years. Thank you for all you did.

My Experience

My truck looks great again.

Likely to Recommend

Repair Quality

They did a beautiful job on my truck.

Customer Service

Always promptly took my calls.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My Kia looks absolutely beautiful after completion of the repairs by AutoCrafters due to a crash. I would definitely recommend them for auto body work and paint. I had the driver side fender / headlight/etc replaced. The project was almost 3 weeks but worth the wait for such outstanding repair work. Gipson was skillful in work with my insurance to get the best replacement parts.Thus is a great business to have in the community.

Repair Quality

My Kia looks absolutely beautiful after completion of the repairs by AutoCrafters due to a crash. I would definitely recommend them for auto body work and paint. I had the driver side fender / headlight/etc replaced. The project was almost 3 weeks but worth the wait for such outstanding repair work. Gipson was skillful in work with my insurance to get the best replacement parts.Thus is a great business to have in the community.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took alittle longer than I thought but very satisfied with work that you did. Looks great

Likely to Recommend

Repair Quality

Customer Service

Did a good job

Kept me Informed?

Yes

Ready on Time?

No

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