Auto Crafters

5.0 (338reviews)
100%
1710 E. M-21,  Owosso,  MI  48867
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In operation 30 years.

Auto Crafters is a family owned body shop service all makes and models. and specializing in Ford and aluminum certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (338)

Customers say
Overall Customer Satisfaction
Customers consistently praise Auto Crafters for their exceptional repair quality, often describing vehicles as looking brand new or better than before. The shop receives high marks for outstanding communication, with many customers appreciating regular text and email updates throughout the repair process. Timeliness is a frequent highlight, with numerous vehicles completed ahead of schedule. Customers also value the above-and-beyond service, including interior detailing, assistance with insurance coordination, and on-site rental car convenience. A few customers noted they had to initiate contact for updates, and occasional minor delays were mentioned, though these were largely attributed to parts availability or insurance processes rather than the shop itself.
AI-Generated from reviews written in the last 12 months
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"... vehicle. I was ecstatic when the job was completed! They did a superb job! I was so happy with the job they did and the kindness and congeniality of everyone ..." Read more
"... professional, knowledgeable, personable and your attention to detail was top notch! We are very satisfied! I would highly reccomend to anyone needing your services!" Read more
"Thorough job, listened in detail to all my concerns and didn't miss any of them."
"Lets just say they were 4 days early on getting it done and was better than I expected. Would highly recommend ..." Read more
"... they filled me in every day on how it was coming. Repairs were done ahead of schedule and done right. Ill take everything to them. Repair was done right. ..." Read more
"Excellent and quick service. Our car was finished ahead of the estimated time and looks like no damage was ever done."
"It was not their fault. Parts took longer than expected to come in, no big deal."
"What an AMAZING experience. Such thorough communication throughout the entire process. The whole team was incredibly detail oriented. Not ..." Read more
"Customer service is top-notch literally 10 out of 10 for customer service and communication!! I gave them a nine for overall car repair but I ..." Read more
"Everything was great from start to finish! They kept in contact with me, kept me updated, explained everything in detail. My car looks great!"
"... make sure that my car was repaired and back to new. Great communication along the way and very friendly service. 1010 recommend Auto Crafters in Owosso." Read more
"If I could rate them higher I would! Every interaction was very detailed which instilled confidence and showed care for the customer."

My Experience

Excellent customer service, excellent repair work on my vehicle. I would recommend you to everyone who needs vehicle repairs. Thanks to everyone on your team.

Likely to Recommend

Repair Quality

Customer Service

Was supposed to have vehicle for 1 week turned into 3 weeks. I had to keep calling for updates where last time they were very good about updates.

Kept me Informed?

No

Ready on Time?

No

My Experience

Expertly crafted, Explain what they were going to do. Informed by text along the progress. Very professional. Very timely. Super impressed by there work

Likely to Recommend

Fine work no complaints

Repair Quality

Very professional, took their time and fixed right the first time 1000percent satisfied.

Customer Service

Vince and his son are true professionals

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Auto Crafters was absolutely amazing!! From the service to the quality of work to the communication . There was not one negative part . Will recommend 100 percent of the time! Thank you all for everything!

My Experience

Car looks amazing! Haven't seen her look so good in years. Thank you for all you did.

My Experience

My truck looks great again.

Likely to Recommend

Repair Quality

They did a beautiful job on my truck.

Customer Service

Always promptly took my calls.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My Kia looks absolutely beautiful after completion of the repairs by AutoCrafters due to a crash. I would definitely recommend them for auto body work and paint. I had the driver side fender / headlight/etc replaced. The project was almost 3 weeks but worth the wait for such outstanding repair work. Gipson was skillful in work with my insurance to get the best replacement parts.Thus is a great business to have in the community.

Repair Quality

My Kia looks absolutely beautiful after completion of the repairs by AutoCrafters due to a crash. I would definitely recommend them for auto body work and paint. I had the driver side fender / headlight/etc replaced. The project was almost 3 weeks but worth the wait for such outstanding repair work. Gipson was skillful in work with my insurance to get the best replacement parts.Thus is a great business to have in the community.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took alittle longer than I thought but very satisfied with work that you did. Looks great

Likely to Recommend

Repair Quality

Customer Service

Did a good job

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very communicative very thorough

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for taking the time to get the job done right. You guys are awesome.

Likely to Recommend

You guys rock

Repair Quality

Great people 👏 👍

Customer Service

Top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

2nd vehicle they have done after a deer hit. Both times they filled me in every day on how it was coming. Repairs were done ahead of schedule and done right. Ill take everything to them. Repair was done right. Theu also stayed late so I could pick up my truck after work. Class act.

Likely to Recommend

Repair Quality

The overall quality of work was exceptional. I was kept informed of the progress throughout the repair period.

Customer Service

Very professional. I was kept informed of the progress and given a clear estimated completion date.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I've always been pleased by the work they have done in the past on my vehicles

Repair Quality

I'm happy with the repairs just took longer than expected to get car back

Customer Service

Always answered my questions

Kept me Informed?

No

Ready on Time?

No

My Experience

Great work. Easy to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the friendly customer experience. I really appreciate the help and effort Gibson gave me with getting a rental and working with enterprise! Thank you!

Likely to Recommend

Repair Quality

Customer Service

I was very happy with the costumer service I received and appreciate the help with getting the rental!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Outstanding service.I'm telling all of my business people , friends , family you're the only place in town.

Likely to Recommend

Repair Quality

Did a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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