Auto Crafters

5.0 (321reviews)

100%

(989) 729-1700

1710 E. M-21, Owosso, MI 48867

100%

See Photos

1710 E. M-21
Owosso, MI 48867

Get Directions Website Email

About Auto Crafters

See Photos

1710 E. M-21
Owosso, MI 48867

Get Directions Website Email

In operation 30 years.

Auto Crafters is a family owned body shop service all makes and models. and specializing in Ford and aluminum certified.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (321)

Sort By:
Newest
Rating

271 Customers Rated

5 Stars

79.8% Complete

(256)
4 Stars

4.4% Complete

(14)
3 Stars

0% Complete

(0)
2 Stars

0.3% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or even better than before the damage. The team is widely recognized for outstanding customer service, described as friendly, professional, and knowledgeable. Communication stands out as a key strength, with customers appreciating regular text and call updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong efficiency. Customers also highlight the thoroughness of the work, including interior detailing and attention to detail. A few customers noted they had to initiate contact for updates, and occasional parts delays were mentioned, though these were acknowledged as outside the shop's control. Overall, customers express high satisfaction and enthusiastically recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"Auto Crafters were professional and went beyond my expectaions. No one is better!!"

"Excellent repair! Superior service!"

"Customer service is top-notch literally 10 out of 10 for customer service and communication!! I gave them a nine for overall car repair but I will ..." Read more

"Quality was great, went above and beyond my expectations"

"... for repairs after hitting a couple deer. They were extremely thorough and went above and beyond with repairs and communication. I would use them every time." Read more

"... helpful looked like brand new when they were done and had it back 4 days early" Read more

"My vehicle was ready in half of the time."

"Actually it wad done four days earlier than expected"

"Excellent and quick service. Our car was finished ahead of the estimated time and looks like no damage was ever done."

"Actually done ahead of schedule and was able to pickup on a Saturday."

"What an AMAZING experience. Such thorough communication throughout the entire process. The whole team was incredibly detail oriented. Not ..." Read more

"They have the best communication system. They also do the best job. I wouldn't hesitate to ..." Read more

"... make sure that my car was repaired and back to new. Great communication along the way and very friendly service. 1010 recommend Auto Crafters in Owosso." Read more

"Frequently texts were sent with updates. We were always kept in the loop."

"Would have liked it if they had contacted me about updates on the car. I had to call them to get updates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Auto Crafters were professional and went beyond my expectaions. No one is better!!"

"Excellent repair! Superior service!"

"Customer service is top-notch literally 10 out of 10 for customer service and communication!! I gave them a nine for overall car repair but I will ..." Read more

"Quality was great, went above and beyond my expectations"

"... for repairs after hitting a couple deer. They were extremely thorough and went above and beyond with repairs and communication. I would use them every time." Read more

"... helpful looked like brand new when they were done and had it back 4 days early" Read more

"My vehicle was ready in half of the time."

"Actually it wad done four days earlier than expected"

"Excellent and quick service. Our car was finished ahead of the estimated time and looks like no damage was ever done."

"Actually done ahead of schedule and was able to pickup on a Saturday."

"What an AMAZING experience. Such thorough communication throughout the entire process. The whole team was incredibly detail oriented. Not ..." Read more

"They have the best communication system. They also do the best job. I wouldn't hesitate to ..." Read more

"... make sure that my car was repaired and back to new. Great communication along the way and very friendly service. 1010 recommend Auto Crafters in Owosso." Read more

"Frequently texts were sent with updates. We were always kept in the loop."

"Would have liked it if they had contacted me about updates on the car. I had to call them to get updates."

Anonymous (Chevrolet owner) reviewed 8/6/26

Did a great job

Justin (Hyundai owner) reviewed 8/6/26

Great work. Easy to work with.

Hannah (Toyota owner) reviewed 8/6/26

I appreciate the friendly customer experience. I really appreciate the help and effort Gibson gave me with getting a rental and working with enterprise! Thank you!

Winston (Toyota owner) reviewed 7/27/26

Tiffany (Ford owner) reviewed 7/27/26

Auto Crafters was kind, professional, and understanding of our time frame and needs.

Our SUV looked BEAUTIFUL upon pick up

Gibson was very professional and accommodating for what loaner we needed.

Kevin (Ford owner) reviewed 7/20/26

awesome service. communication on point, great work

Jessica (Chevrolet owner) reviewed 7/20/26

Great communication, it’s fixed and matches great

Customer service is top-notch literally 10 out of 10 for customer service and communication!! I gave them a nine for overall car repair but I will say I am a perfectionist and I mean OCD, ADD bad!!! so well to the naked normal eye my vehicle looks perfect to somebody like me. I have three imperfections, but no body else would ever notice them aside from myself. I researched five other body shops before going with auto crafters and God forbid something ever happened to my vehicle again I would absolutely 100% use them again. Also, it was super convenient to have a rental car branch on site and made it seamless and painless to drop off and pick up my car and the rental.

Rory (Ford owner) reviewed 7/16/26

The truck looks great! The repair took a while but that was due to my insurance and I completely understand. I'm very pleased with my experience. Gibson was pleasant to work with, and always answered my questions entirely. Overall I'm very happy:)

Daniel (Cadillac owner) reviewed 7/13/26

Good work

Gary (Chrysler owner) reviewed 7/13/26

Rick (Ford owner) reviewed 7/13/26

Auto Crafters has always done quality work.

They worked with my insurance company to get the results we were looking for.

Amy (Toyota owner) reviewed 7/10/26

She looks brand new! Thank you!

Telling all my friends

Great job! My car looks like new!

Great customer service

Joan (Ford owner) reviewed 7/6/26

I even took some business cards to have in case.

The entire crew is outstandine. They are, politew

everyone there is upbe

Dawn (Cadillac owner) reviewed 7/2/26

Kevin (Ford owner) reviewed 6/29/26

Sheila (Buick owner) reviewed 6/24/26

They did a fantastic job. I got my car back it was so shiny,it didn't look like my car.

They up dated everything.

Fantastic job

Terrance And Linda (Ford owner) reviewed 6/20/26

The only thing that has happened is that Enterprise did not know I turned the loaner car into you and us calling me

Chris (RAM owner) reviewed 6/15/26

Peggy (Jeep owner) reviewed 6/10/26

2 thumbs up and 5 stars out of 5! The entire staff was incredibly professional, knowledgeable, personable and your attention to detail was top notch! We are very satisfied! I would highly reccomend to anyone needing your services!

Zachery (Honda owner) reviewed 6/8/26

I am happy with quality of work and how quickly it was done.

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view more shops in: Owosso | 48867

You should always ask your auto body shop if they offer a warranty on their repairs.

Auto Crafters

About Auto Crafters

Reviews (321)

271 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0