Auto Elite Collision Center of Nela
In operation 20 years.
Professional Collision and Cosmetic Repair with Service and Quiality that Exemplify Integrity and Pride.
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Excellent work
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Great customer service, nice and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've used the shop in the past.
Repair Quality - 4.0/5.0 -
I was pleased with work, however the color was off from the factory paint.
Customer Service - 5.0/5.0 -
Customer service was excellent! Any questions or concerns were addressed promptly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They took care of the business. Good job.
Customer Service - 5.0/5.0 -
All good
Returned Clean
Likely to Recommend - 5.0/5.0 -
They do great work
Repair Quality - 5.0/5.0 -
Customer service was great
Customer Service - 5.0/5.0 -
Customer service always gave me updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They work very fast on getting my car repaired. Can’t even tell I was ever in an accident
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Disappointed in the paint job, not professionally done. The body shop was not all to blame for incompletion the first time, the insurance failed to communicate with each other.
Repair Quality - 1.0/5.0 -
Upon the first completion of repairs, the body shop & insurance admitted to an incomplete repair. The Progressive insurance informed me that he agreed that it needed to be repainted due to seeing deep scratches and that the bumper should have been replaced. Upon 2nd completion, the bumper appeared replaced. The hood & other areas were not repainted as I was informed. It was just buffed in which did improve ares but several areas still showed ths same scratches. I was very disappointed but we had already been a month. The insurance company & body shop definitely were trying to save Progressive money instead of a quality repair.
Customer Service - 0.5/5.0 -
Poor communication with the insurance company. Both the insurance & body shop were more concerned with getting it out the door than quality. Everyone at the shop was always polite , just didn’t repair vehicle as I was informed.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Car turned out well
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
More updates throughout the process
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My truck is still having problems on my way to the shop now
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great all around.
Repair Quality - 5.0/5.0 -
The service was great and the work was excellent .
Customer Service - 5.0/5.0 -
The service was great and the work was excellent .
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I’m pleased with the work, but was a little disappointed with how long they had my car.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Color not the same.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Because of the paint residue left inside my car and they did not clean it.
Repair Quality - 4.5/5.0 -
I was very dissatisfied that the detailer, left paint residue all over My car seats and inside my car. This was and is unacceptable! It was like the left the car door open or the windows down. However, I was pleased with the outside repair of the driver's front and back door.
Customer Service - 5.0/5.0 -
Polite and Courteous
Returned Clean
Likely to Recommend - 2.0/5.0 -
Just a typical insurance claim body shop. High price claim and not great work.
Repair Quality - 3.0/5.0 -
Used large rivets where factory spot welds or small rivets where previous. There is some misalignment in trim. Dusty interior from sanding body work didn’t clean interior or truck before pick up.
Customer Service - 4.0/5.0 -
Was good had to call them for updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend this repair shop.
Repair Quality - 5.0/5.0 -
Auto Elite Collision did an excellent job repairing my fleet car, and everyone I interacted with was very nice and professional. I highly recommend them.
Customer Service - 5.0/5.0 -
The customer service was excellent. Everyone was very nice and professional.