CARSTAR Laneys West Monroe
In operation 26 years.
CARSTAR Laneys Collision Center West Monroe specializes in high-quality collision repairs, excellent customer service, and satisfaction in West Monroe, LA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax, We'll Take It From Here.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great. I’m very pleased with the outcome.
Customer Service - 5.0/5.0 -
I can’t say enough how Tina went above and beyond looking for a discontinued part for my car. Always kept me informed and updated on the progress of the repair.She’s the best.
Returned Clean
My Experience - 5.0/5.0 -
The repairs look really good and Lisa Soulet was very nice working the front desk.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Nice repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience from start to finish with CarStar! They did the repairs in a timely manner & took great care of my vehicle the whole time; even washing it and cleaning the inside out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your work was great and I appreciate how everything was handled. The communication removed any doubt before it could arrive. The work itself was to your shops high standards. Thanks for a job well done.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
My 2026 car was damaged severally, they worked with the other person's insurance for me making that part of my life unstressful and repaird my vehicle immaculately.
Customer Service - 5.0/5.0 -
My 2026 car was damaged severally, they worked with the other person's insurance for me making that part of my life unstressful and repaird my vehicle immaculately.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Just got it back yesterday, all is good so far. They were thorough and particular about getting it done right. Very nice and professional. Will use them again and recommend them to others. Thanks
My Experience - 5.0/5.0 -
Looks good and everything works. Thank you for your fast service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far so good. :)
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The frame work and diagnostics of the body repairs were very poor.
Likely to Recommend - 1.0/5.0 -
It was a disappointment.
Repair Quality - 1.0/5.0 -
The framework and diagnostics of the body repair damages were handled very poorly.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The front office staff is awesome friendly and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Professional
Customer Service - 5.0/5.0 -
Very Professional
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Still waiting for the correct wheel to come in. Also all external parts not fitting correctly. I would attach a picture but not able to.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professionally done. Could not tell that there was any damage. Body shops claim that they can repair back to factory condition, but this truly so. Would recommend and go back without a doubt!!
Likely to Recommend - 4.0/5.0 -
As far as the quality of work that was performed I would recommend to friends. If this situation with the body side molding isn’t resolved I will not recommend them.
Repair Quality - 1.0/5.0 -
The body side molding was missing when the repairs were “finished” and that was pointed out to them. Now I’m being told the part has been discontinued and no after market available. They told me they are working with St Farm to resolve the issue. The quality of the work that was done was very good. However I want the body side molding replaced. I was disappointed that I had to point out the fact that that part was missing when they said the repairs were complete.
Customer Service - 4.5/5.0 -
The staff is very professional. I just hope they can help resolve this problem with the body side molding.