Van-Trow Body Shop
Vantrow Toyota is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0 -
Seth was really nice and called me back with the issue with my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks professional
Customer Service - 5.0/5.0 -
Looks professional
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Looks good. Appreciate the text updates.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely recommend
Repair Quality - 5.0/5.0 -
Great work!!!
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied! Y’all did a wonderful job!
Customer Service - 5.0/5.0 -
The only complaint is that I did not call me and give me updates . I had to call . The team was very professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication. Excellent workmanship
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I brought my car in to get the damages fixed from a car accident, once the car was brought in to be looked at and I was running through the damages on the car I pointed out a crack on the light and a dent that I had seen towards the bottom of the car. I also mentioned that when I had driven the car up to school I had heard noises potentially from the back of the car where I had gotten hit and mentioned I wanted to make sure everything you couldn’t visibly see was alright also. After doing that I was told that there was nothing internally wrong with my car and that the crack on the light wasn’t from me getting into an accident but it was because of something I had done to the car prior to the accident because the crack in the light had dirt in the inside. I didn’t even try to argue at that point I just said okay and just accepted it might not get fixed but I did drive the car quite a distance before getting it in the shop so my whole car had dirt on it. So I leave it and I was told that they would inspect ans get everything approved and then give me a call about it. I never once received a call about my car in the two weeks that it was left at the shop. I was never even informed that my car was ready or about to be ready untill I got a call from the rental car place stating that my rental car had to be returned because the shop said my car would be ready today. Even when I called that day about it I was not given a definite answer as to when it would be ready I had to just eventually just shop up to grab my car from them. After I grabbed my car I noticed that there was water in my rear taillight and after expressing my concern I was told that it was just condensation and was almost brushed off untill me and a friend with me had to both say and insist multiple times that there was water in my rear taillight and it was not just condensation or just soap from it being washed which should not be in there anyway. So then I had to take my car and bring it back once again to get it replaced. I left my car there and picked it up that afternoon to get the rear light replaced this time it had a hole almost all the way through the middle of the light so again I expressed my concerns and as soon as I tried to tell her that something is wrong with it and still being in the front of my car she tells me that it is just a dimple in the light and that there is nothing else she can do because she couldn’t ask them to replace it again. Once again I had a friend with me and she tried to also say it’s not just a dimple it’s almost a full hole in the middle of the light and she just tells me again that there is nothing she can do and just walks away from me. So then I just left and took the car and I called my mom because it was clear to me that she felt like I was just a young girl who she couldn’t ask just push over as I am 23 years old and so was both of my friends that were with me. So when my mom called she repeated to yell at my mom and then hang up the phone with her telling her that she will not talk to my mom and that I just need to bring the car back. I was not wasting my time again when I had taken time out of my work day to bring my car and pick it up twice. This is the worst customer service I have ever dealt with. I would never recommend this place to anyone especially if they have to do a Geico claim like I did. I also still have a mostly broken taillight.
Customer Service - 0.5/5.0 -
Same as before