Autoimpact #2

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Avoid this Geico "authorized" shop at all costs. I brought my brand-new 2025 car here after being rear-ended. When I handed the keys to the manager Alex, he only noted one dent on the tailgate. I asked him multiple times to do a complete vehicle walkthrough with me and turn the car on to ensure everything was in order. He flatly refused, claiming they would inspect it later and contact me with updates. Days went by with zero communication.When I finally called them, the same manager told me the car would be ready the next day and that the tailgate and bumper were being replaced.When I arrived to pick up the vehicle, a technician blindly handed me the keys and literally tried to walk away without a word. I stopped him to ask what exact work was done. He casually muttered that the tailgate was actually repaired (not replaced) and the bumper was replaced, then immediately walked back inside.I inspected my car right there in their parking lot and was horrified:The new bumper was completely misaligned and not flush with the body.The license plate was hanging off, missing two critical screws.There were two deep, fresh horizontal scratches scraped across my driver-side doors that were absolutely not there before.I turned the car on and immediately discovered that my expensive cologne bottle had been stolen right out of my center console.When I went inside to confront the receptionist, she called out the technician. He boldly lied and claimed they had intake photos proving the scratches were pre-existing. I demanded to see the digital timestamps of those photos. He admitted their software "doesn't show timestamps." They clearly damaged my car in the repair bay, parked it, took photos after the damage was done, and tried to pass it off as pre-existing.Then the production manager Alex came out. When I expressed my immense frustration, his exact response was a complete joke. He told me that if he did a walkthrough with every customer, "it would take 30 minutes" and that they have been in business for 20 years so he doesn't have to. Unbelievable laziness and zero accountability.To make matters worse, because this shop did such a botched, defective repair job, local mechanics and even the Honda dealership collision center are refusing to touch the car because they cannot guarantee work messed up by another shop.This shop steals from your cabin, damages your paint, leaves your bumper falling off, and cooks up fake photo evidence to cover their tracks. I deeply regret letting GEICO steer me to this dishonest, pathetic facility. Save yourself the headache and go to a real dealership.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very organized and efficient checkin and the service on repairs was great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service and support was rendered during the visit.

Customer Service - 5.0/5.0 -

Great customer service and communication regarding the repair, and delivery of my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very impressed with the care of service I received. Mrs. Kimberly called to explain what to expect and without hiccup, I serviced flawless service. And hats off to those who did the work because my car is like new.

Customer Service - 5.0/5.0 -

Very kind and professional.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 0.5/5.0 -

Cheap repair job, replaced my hood didn’t even line it up, correctly my abs sensor isn’t functioning properly, my car vibrates and runs different at just 40 mph , got my vehicle back with no coolant which was apart of the accident damage , bad buff job on my hood the hood literally has scratches on it from where y’all messed up buffing it out and my car was on E when I picked it up

Customer Service - 1.0/5.0 -

Customer service was inconsistent and seemed to make it an obstacle course for me to get my vehicle repaired

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone are professional and assured me that my vehicle would be taken care of. Within a day or two my vehicle was ready and made everything brand new. I would recommend anyone who is looking for collision or comprehensive repair to come to AutoImpact.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff was very accommodating, super friendly & willing to answer any questions I had from the drop off process to the Pick up. The receptionist (Ms. Kimberly) was absolutely amazing! She gave me complete service with a smile. Since I am new to the insurance claim repair world, she politely educated me on how this process works with payments, rental car, etc. I really love thar Autoimpact took the time to clean my car after the repair. It looked like a brand new car when I picked it up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Autoimpact did a great job with my car, so many people thought I brought a new vehicle! They do amazing work, thank you guys, I’m so happy I chose this body shop for my accident repairs!

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

The job was well done

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great staff everyone was nice and they kept me updated

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an excellent job fixing the car. They even replaced parts that didn’t needbto he replaced—like the driver’s headlight. The people at the front desk were also very professional, respectful and helpful. The only thing was that they said the car would be ready on a specific date and it wasn’t which ended up changing my travel plans. The explanation was that they received the wrong part and it would take a bit longer to fix the car which I understood. I became concerned that the car would not be ready by the time they had indicated, but they did come through.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a good job and fixing my car

Customer Service - 5.0/5.0 -

The people I work with was very nice

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

Very helpful will to give me transportation if I had no way and the secretary frequency is a very relaxing person to be around she if fluent, very professional and good for your company and the two guys that I met were friendly, helpful and courteous

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great Customer Service

Repair Quality - 5.0/5.0 -

Great Customer Service

Customer Service - 5.0/5.0 -

Great Customer Service

Likely to Recommend - 5.0/5.0 -

I have recommended Auto Impact to others.

Repair Quality - 5.0/5.0 -

Excellent service and repair!!! My car looks amazing!

Customer Service - 5.0/5.0 -

Excellent customer service! From front desk, Ms. Kimberly, to the gentleman, Marcus, assigned to me - every encounter was positive!