Autoimpact #2

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The service was great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I recently had my car repaired, and the experience was both positive and efficient. Auto Impact was prompt in diagnosing the issue, and they kept me informed throughout the entire process. The repairs were completed on time, and the vehicle is now looking great! I appreciated the professionalism and transparency of the staff, making it an stress-free experience.

Customer Service - 5.0/5.0 -

I recently had my car repaired, and the experience was both positive and efficient. Auto Impact was prompt in diagnosing the issue, and they kept me informed throughout the entire process. The repairs were completed on time, and the vehicle is now looking great! I appreciated the professionalism and transparency of the staff, making it an stress-free experience.

My Experience - 0.0/5.0 -

There seem to be several mistakes between the inventory of what was put on the car and what's on the car, number one! The plate license on the front is missing but the front the front light on the driver's side is in bad shape. the front right headlight fixture. The car has never pulled to the left. And now I can't even hardly drive it because it pulls so far to the left. I'm quite upset. I'm not had a chance to have a mechanic look at it yet, but I know that it's because of your repairs because it never happened before period so I'll be in contact with you about how we can go forward with this. And the missing items and some of the things that don't match up with item number on the inventory, which you gave me. It drives so terribly that anytime I go over the slightest bump in the road. It sides like there are no suspension or no shocks on the car at all!!!!! I'm very upset!!!! inconsistencies in the paint job and alignment of certain parts on the front left of the car. I'm informing my attorneys tonight, and you had it a month. Please let me know how you'd like to move forward with these issues. Having my mechanic, look at it tomorrow period to see if things match up and what's exactly wrong. It's very pretty from the front, but that's about all I can say.

Likely to Recommend - 0.5/5.0 -

Never

Repair Quality - 1.0/5.0 -

I am having to take my car to have the alignment done. As I need to drive the car and it's in such bad shape. After you worked on it. The mechanic said it's a direct calls from the accident and you guys not doing it. Considering that the entire front of the car was misaligned with the accident. The license plateholder on the front is not present. And I'm afraid there are 1 or 2 other things. Things that just don't look like they are apart of what you say you did for SIX thousand nine hundred dollars . I want these things corrected. And I will be bringing you the invoice for the alignment. Or I could just call geico, and my attorney and have it taken care of of through them. If you're not cooperative period I have put a review on Google and I have over a 160000 people the follow my reviews, and I would like to change what I put to something of a more positive nature

Customer Service - 0.5/5.0 -

I've gotten the runaround and was not updated without having to call myself on how long it would take, and it took over a month for me to get my car back.

Likely to Recommend - 0.5/5.0 -

Overall, my experience with the Auto Impact/Auto Repair Xpress shop has been completely HORRIBLE and UNPROFESSIONAL. At this point, it negatively impacts my perception of Geico as well. I will advise everyone I know not to select Geico for any type of insurance, and to never go to Auto Impact Xpress.

Repair Quality - 1.5/5.0 -

After Geico adjuster Matthew Rivera called Auto Impact/Auto Repair press on 12/06/2024, asked when my car would be repaired, and was told on 12/06/2024, I went to Auto Impact Xpress to pickup my car. Unfortunately to my dismay, my car 12/06 had additional damage to it's exterior that was not present when I brought it to Auto Impact/Auto Repair Xpress (such as long white scratches, on top driver door, and the bottom of the drivers door) and some of the initial car damage was still not repaired, such as the front bumper, the left tire rim, the front left corner of the vehicle, etc.) After I noticed this damage and expressed my concerns, the adjuster Beth then drove my car and drove it back behind the builder before I could take any pictures of the damages. 2 weeks later when I was notified that my vehicle was ready for pickup, I noticed and pointed out a spot on my lower console that had a melted paint spot on the interior, was surrounded by ashes, and smelled of smoke/weed. There is a visuals spot there now that was not present before that looked like someone placed a lit cigarette there and it burned/melted a spot on the interior of the car. I mentioned this to the shop supervisor/manager Mark, and his only reply was “no one smoked in this car..” When I talked more about it, he remained silent. I was given inconsistent information about when to pick up my car. Auto Impact/Auto Repair Xpress consistently did not have my car ready on the days my estimator, Beth, told me it would be ready. I received so much misinformation several times in a row (example: saying it would be ready on a Thursday, then Friday, then that next Monday, then that Wednesday, then no response from Auto Impact/Auto Repair Xpress), that I eventually had to call my Geico Adjuster Matthew Rivera and ask him could he please try to determine an update for me.

Customer Service - 0.5/5.0 -

Re-Train or replace Kimberly at the front desk of Auto Impact/Auto Repair Xpress. The woman Kimberly who works at the front desk of Auto Impact/Auto Repair Xpress was extremely rude, condescending, curt, and lacked basic knowledge about what was done to my vehicle (such as if it was re-painted or not). Kimberly would refuse to answer basic questions about my policy, cut me and my father off in the middle of our questions, was confused and in a daze half the time, audibly complained about us to another employee in the hallway, was short and curt when we asked Kimberly basic questions. Auto Impact/Auto Repair Xpress consistently did not have my car ready on the days my estimator, Beth, told me it would be ready. I received so much misinformation several times in a row (example: saying it would be ready on a Thursday, then Friday, then that next Monday, then that Wednesday, then no response from Auto Impact/Auto Repair Xpress), that I eventually had to call my Geico Adjuster Matthew Rivera and ask him could he please try to determine an update for me. Overall, my experience with the Auto Impact/Auto Repair Xpress shop has been completely HORRIBLE and UNPROFESSIONAL. At this point, it negatively impacts my perception of Geico as well. I will advise everyone I know not to select Geico for any type of insurance, and to never go to Auto Impact Xpress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job

Customer Service - 5.0/5.0 -

Amazing

My Experience - 0.0/5.0 -

The door handle was not repair and it was part of the damage. But I was promised that it will be fixed.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks again.

My Experience - 5.0/5.0 -

Good communication about repair process and rental car coordination

Likely to Recommend - 5.0/5.0 -

Yes especially if geico insurance

Repair Quality - 5.0/5.0 -

No issues so far!

Customer Service - 5.0/5.0 -

Very clear commmunication via text and in coordination with Geico

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Front desk staff are amazing, so helpful and kind.

Likely to Recommend - 0.5/5.0 -

Communication was terrible

Repair Quality - 3.0/5.0 -

The control for the side mirror on the driver side is not working but I don’t have a rental anymore from my insurance and I’m afraid how long they will need the car to fix it since it took 31 days to complete body work

Customer Service - 1.0/5.0 -

I was told 4 times the car would be ready and each time I had to call to find out why it still wasn’t ready. No one called me to tell me it wouldn’t be ready. The receptionist is not very helpful and has a weird bad attitude.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service!!!!

Customer Service - 5.0/5.0 -

The lady at the front desk in Decatur was exceptional! Friendly, informative and detail oriented!

My Experience - 5.0/5.0 -

Everything went well..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Some paint left on dashboard. Battery was dead when I picked up the car.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very Friendly Staff , Efficient Service & Follow Up Calls on Vehicle Progress , Thanks To Elmer

Customer Service - 5.0/5.0

My Experience - 5.0/5.0