Autoimpact #2

4.5 (477reviews)
88%
260 Laredo Drive,  Decatur,  GA  30030

Independently owned and operated since 1998 and we provide a lifetime warranty with every repair. We have ICAR certified technicians and a friendly experienced staff to manage your claim. Our mission is to provide quality repairs in a timely manner with innovative equipment, technicians and process in order to better serve our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (477)

Likely to Recommend

Repair Quality

Customer Service

My Experience

The auto impact shop did a very good job was professional polite, and kept me posted with what was going on. I will use them again and recommend them.

Likely to Recommend

Repair Quality

My bumper was repaired due to a collision. The work done on my vehicle was subpar. The replacement bumper was sticking out and had jagged sides. I was told that they ordered a factory grade bumper instead of quality. I had to take my car back and forth to the dealership which caused undue stress and inconvenience.

Customer Service

Communication was not clear. I was told to bring my car to the repair shop to see what was wrong with the work. I brought my car and no one took pictures. As a result I was asked to bring the car back again so that pictures could be taken.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

I definitely will refer them to family and friends

Repair Quality

They do great work!!!

Customer Service

Love the staff!!! Everyone is very helpful and friendly.

Likely to Recommend

Already have

Repair Quality

Great job!

Customer Service

My Experience

Good job

My Experience

The auto impact team appear to be courteous, competent and focused.

My Experience

The whole team went above and beyond. Great communication. Helpful . Insightful. Quality work . Auto impact receives 5 stars. Thank you .

Likely to Recommend

Repair Quality

Repairs are incomplete. Important component visibly missing. Payment options and customer service surrounding payment were completely unsatisfactory. At time of delivery, 2 undisclosed but visible imperfections had to be remedied the same day in a second visit to the facility due to incomplete paint work and installation of a blemished component, which subsequently shows evidence of not being installed securely.

Customer Service

Elmer was excellent. The receptionist was excessively nagging about payment of a deductible when the car was not even ready for delivery and inflexible and unreasonable about payment options.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Nothing went right, work was done slowly, parts were not ordered, repairs were missed, & things were repaired improperly

Customer Service

Shop didn’t keep me in the loop, repeated told me things had been fixed without fixing them

My Experience

My Experience

My second time of having work done at Autoimpact and as usual they do an awesome job.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had a very great experience with Auto impact. Everything was perfect. and I would recommend anyone to them. Thanks to Kimberly, Bev and their team outstanding job on my car!!

My Experience

Everyone was professional and very kind! I was kept informed regularly on how the repairs were going. The finished job looks great. Thank everyone for a job well done.

Likely to Recommend

I would also bring my car back to AutoImpact for repair.

Repair Quality

Very satisfied with repair. My car looks great.

Customer Service

Employees were very professional and kind.

My Experience

My overall experience was great as usual. I've serviced my repairs here on at least 4 occasions. My only negative feedback is that I was never told to bring my car in with an empty trunk. All of my belongings were moved to the cabin of the car and nothing was returned to the trunk upon completion of repairs. So I had a beautifully repaired car that was stuffed with “stuff”. Also there was a plastic piece of the interior that was found on the seat and I hv no idea where it goes. I'll just hold onto until I discover where it’s missing from. No biggie tho. Just thought I'd mention.

My Experience

My car doesn’t start at all.

My Experience