Autoimpact #2
Independently owned and operated since 1998 and we provide a lifetime warranty with every repair. We have ICAR certified technicians and a friendly experienced staff to manage your claim. Our mission is to provide quality repairs in a timely manner with innovative equipment, technicians and process in order to better serve our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
According to the paperwork alignment was done on my car. My car is still swerving to the side like it needs alignment. They scratched my tent on my windows, and when I got my car back, my battery was dead. it doesn’t look like my bumper was placed back on my car correctly. Horrible body and parts work
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The door decals on the drivers door were installed backwards ("CHEROKEE GRAND" instead of "GRAND CHEROKEE"), then quickly fixed and they are already peeling off. They are also much higher than on the passenger door. The door guard was also missing and installed quickly/ sloppily in the parking lot. The lock on the door that goes up/down is also broken off at the top/ damaged. I will be bringing my car back in next week and have notified my insurance carrier.
My Experience - 5.0/5.0 -
The work was well done and the staff was very friendly.
My Experience - 5.0/5.0 -
Everyone was extremely professional, knowledgeable and friendly! My car was fixed faster than estimated, and the work was fantastic. Thank you to everybody involved. Especially the sweet lady working the front!!
My Experience - 0.0/5.0 -
There was dust all in my car on the passenger side. My car interior was not protected during the repair. Also my A/c isn’t working now, but it was working before it was in the shop.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
overall good service
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Thank you for such great customer service. Elmer was great with the services provided
My Experience - 0.0/5.0 -
Feel free to call. I’ve already shared my issues with Auto Impact with Progressive
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job and were easy to work with.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My dash lights are still on from my accident. SOS emergency warning light and tire air pressure light. Door handle isn’t flush with the door.
My Experience - 5.0/5.0 -
thank you for fast service. work was well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was way faster than anticipated and they did quality work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was happy to be constantly upfated
Likely to Recommend - 5.0/5.0 -
Some people ask was my car new. Impressive work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From my initial interaction, AutoImpact Decatur made me feel like a preferred customer. All communications were clear and thorough. My car was not only completed quickly, but was restored with precision and pride. I was pleased to have it returned to me almost like new; clean, vacuumed, and with that new car scent! Thank you for beautiful and timely work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastically thorough and timely service!
Customer Service - 5.0/5.0 -
Kind and clear communications
My Experience - 5.0/5.0 -
Very pleased!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job! Well pleased!! That’s why I’m a repeat customer!👍👍
Customer Service - 5.0/5.0 -
Great job!! Well pleased! That’s why I’m a repeat customer