Autoimpact #2

4.5 (477reviews)
88%
260 Laredo Drive,  Decatur,  GA  30030

Independently owned and operated since 1998 and we provide a lifetime warranty with every repair. We have ICAR certified technicians and a friendly experienced staff to manage your claim. Our mission is to provide quality repairs in a timely manner with innovative equipment, technicians and process in order to better serve our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (477)

My Experience

My Experience

Great customer service, service turnaround was great and the great communication during the process.

My Experience

Professional, friendly, and awesome to work with!

Likely to Recommend

Repair Quality

Customer Service

My Experience

They did a good job

Likely to Recommend

Repair Quality

Repairs were done in a timely manner

Customer Service

Likely to Recommend

I could not be more satisfied.

Repair Quality

Always helpful, and fast

Customer Service

Very considerate and helpful.

My Experience

As we talked about, thanks.

My Experience

Likely to Recommend

Repair Quality

Great job & a great service

Customer Service

My Experience

My Experience

Great customer service and very detailed and love how I was kept informed. I truly appreciate being taking seriously about checking underneath my car to make sure the impact wasn't causing damages that would've hunted me later.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Isiah my mechanic was excellent he did a wonderful job and was a very pleasant person to deal with

Likely to Recommend

I always do.

Repair Quality

I've had service repairs taken care of by Auto Impact before, and always look to them if the need arises again.

Customer Service

Always very pleased with the service. My vehicle Always looks brand new when returned to me.

My Experience

I have never had to have my car worked on before but this has been the worst experience. The lack of communication from this company is ridiculous. I dropped my car off in late October. I received messages at first stating that my car was going to be ready on December 11. December 11th came and went and I got no communication as to what was going on with my car. I needed to call progressive (my insurance company) to find out the status of what was going on when the car. I was then given another date and of course the car was not ready and again no communication on that. I had to call to get information even though when I filled out the paperwork I checked that I wanted daily updates. Why have that as an option if it was not possible. I ended up having to rent a car on 2 separate occasions due to the lack of communication from this company. The day after I got my car back, my check engine light came on. I haven’t even drove 100 miles since I picked it up and now they are telling me that I have to take it to a mechanic and have the mechanic prove that is was something they worked on that caused the light to come on before they will do anything. The light was not on prior to them getting my car. I literally drove the car from their location to my house and the next day I started the car and the light came on. Considering that they had my car for roughly 2 months, I at-least expected the courtesy of them checking it out. But to have me have to take my car to a mechanic to prove that it wasn’t something they did rather than just check is upsetting.. Given the option if I ever needed work done to my car again, I would never go back to this place.

Likely to Recommend

Repair Quality

Was satisfied with the repair and pristine look of my auto. The work was finished promptly.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Likely to Recommend

Repair Quality

You guys did a great job on my car!!!

Customer Service

My Experience

My bumper looks as good as new, and the service was done much sooner than the expected finish date, which is good.

Likely to Recommend

Repair Quality

I received the car a lot sooner than the estimated time, and the condition of my car was great.

Customer Service