Autoimpact #2

4.5 (477reviews)
88%
260 Laredo Drive,  Decatur,  GA  30030

Independently owned and operated since 1998 and we provide a lifetime warranty with every repair. We have ICAR certified technicians and a friendly experienced staff to manage your claim. Our mission is to provide quality repairs in a timely manner with innovative equipment, technicians and process in order to better serve our customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (477)

Likely to Recommend

Repair Quality

Customer Service

Great work, very friendly staff.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Was not completed. Was missing the front top rack on grill. Have to come back

Likely to Recommend

Repair Quality

I would have liked someone to show me what was done inside and out of the car. It says it on paper and may look good but Isaiah had told me from the beginning that there was internal stuff behind the obvious bumber. Isaiah was thorough and friendly -He explained it well at the beginning. But the guy who I checked out with just gave me the folder and key. I inspected the outside and noticed a piece of the grill was missing... I had to come back to have replaced so it leaves me skeptical of the underhood repairs. I will have to get all that checked personally.

Customer Service

As I stated Isaiah was thorough at the beginning before repairs. I did not particularly like the check out with another rep.

My Experience

My paint still doesn’t look good and my gas casket is pushed out a bit

My Experience

I am very satisfied with the work that you guys done on my Mazda car

Likely to Recommend

No problem

Repair Quality

Customer Service

Am satisfied with the service in my car

Likely to Recommend

Because it took so long to complete the work that’s the only reason that gives me pause

Repair Quality

I’m very happy with the work done on my car. It looks great. No issues. Just wish it had taken less time than almost 3 wks to be done. Thanks.

Customer Service

My Experience

Looks great

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Outstanding service very pleased with the repairs.

Customer Service

Likely to Recommend

I was really pleased with the repair and the staff was great!

Repair Quality

Customer Service

Every person I dealt with was friendly, professional and efficient. I received regular update phone calls on the status of my repair.

Likely to Recommend

Repair Quality

Thank you for fixing my car.

Customer Service

Thank you for fixing my car. Isaiah and Miss Kimberly were very helpful and nice.

My Experience

Very smooth operation

Likely to Recommend

Repair Quality

Very prompt, professional and clean job.

Customer Service

Very attentive and helpful

My Experience

I would t have even thought about Autoimpact; however, my insurance recommended them and I am so glad I came here. The entire process to repairing my vehicle was clear and the communication was exceptional. I’m grateful because the process was completed within their specified timeframe.

My Experience

Very nice job , quoted 17 days actually took 14 well done

My Experience

Great guys keep you updated very nice people

My Experience

It would not be my primary recommendation. I think they are very familiar with the process and them seem to have forgotten that customers may not be. Communication during the repair was over but I think they over exaggerated the expected repair times which cause some scheduling conflicts for me to avoid storage fees.

Likely to Recommend

Repair Quality

Customer Service

Most staff just seemed like they didn’t want to be bothered.

My Experience

My Experience

Autoimpact was very professional. When I picked my car up, the exterior looked new. Interior was clean and a good detail. Body work done very well. Glass installation installed properly. I would recommend Autoimpact to a friend. I think they are the best compared to others.

Likely to Recommend

Repair Quality

Very pleased with the body work repairs, and installation of windows. And most of all they did a superb job on detailing my car. Excellent work.

Customer Service

Very professional