AW Collision
In operation 36 years, 6 years at this location.
Specializing in OEM Collision Repair, Endorsed by Wi Simonson Mercedes Benz, Long Beach BMW, Long Beach Mini, Carson Honda & Echo Park Automotive. A Proud BMW of North America Certified Collision Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Detailing
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It wasn’t a repair it was a evaluation of damage to my 2016 BMW X3 Eric was very helpful, the AAA insurance agent,, totaled out the car so i’ll be looking for a new car Thank you appreciate you advice yvonne
Likely to Recommend - 5.0/5.0 -
Giving this rating because of how helpful Erik was letting me know what was going on with my car.
Repair Quality - 5.0/5.0 -
Working with them, although remotely through text or phone call, was informative and helpful. Insurance Co. totaled out my car so they didn't;t do any repairs. I talked/texted with Erik , several times. I would give a rating of 10.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very wonderful service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Erick was good at providing me updates regarding my car.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Not really good on the rental car
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m satisfied of the work or repair done with my car
Repair Quality - 5.0/5.0 -
The repair was done well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and friendly service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
The only reason it is not a 10 is because upon pickup, many settings on my car were either changed or disabled. I'm not sure why the battery would be disconnected for a rear bumper cover replacement, but that would have caused some of the re-sets. Some extra care could have been taken where all settings were noted, and replaced to where they were upon drop off of vehicle. A minor inconvenience, but it's the little things that matter when it is a high end vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Exceptional service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent service
Repair Quality - 5.0/5.0 -
Excellent service. Professional
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
I was most dissatisfied with the fact that your business charged me for what the insurance company had not yet paid. So, I paid it to AWC and they had paid you as well, which created a situation that had the customer involved and should not have been, to say the least . Then, there was not anybody reaching out, until I the customer did so. The work was done well, however customer service needs improvement.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Excellent advice, courtesy and friendliness. Need to improve in response to calls— at times took 3-4 days to respond to inquiries