AW Collision

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Quality of work is great. However your inability to communicate properly has left a bad taste in my mouth.

Customer Service - 2.0/5.0 -

Lack of communication or sense of urgency

Returned Clean

Likely to Recommend - 5.0/5.0 -

But I would recommend the reach out weekly to get a status update.

Repair Quality - 4.0/5.0 -

The car looks great, my only concern is the time my car was in the shop. But this could be because of the insurance.

Customer Service - 3.5/5.0 -

I would recommend letting the customer know the weekly status of the vehicle via phone or email.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very happy with the customer service and repairs. Would definitely recommend.

Returned Clean

Likely to Recommend - 0.5/5.0 -

They must complete the repair on the left rear fender

Repair Quality - 0.5/5.0 -

I reported to david at the garage when i was picking up the car that the repair was not completed on the left fender and he took photos and reported it to Joe before i took custody of the car. They promised me that someone would contact me to arrange completion of the repair. No one contacted me. I called the body shop by phone last week and reported the problem to the receptionist and she reported it to the manager and promised me that someone would contact me but no one contacted me. I have to escalate this

Customer Service - 0.5/5.0 -

I reported to david at the garage when i was picking up the car that the repair was not completed on the left fender and he took photos and reported it to Joe before i took custody of the car. They promised me that someone would contact me to arrange completion of the repair. No one contacted me. I called the body shop by phone last week and reported the problem to the receptionist and she reported it to the manager and promised me that someone would contact me but no one contacted me. I have to escalate this

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

David was patient in dealing with the other party’s insurance and very professional.

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Likely to Recommend - 4.0/5.0 -

I rated an 8 only because price was higher than expected.

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The car looks great, the insurance made it a long and horrible process but the paint looks wonderful. However the ACC and collision mitigation system has not been working since I picked up my car.

Customer Service - 4.0/5.0 -

Communication was good and they kept me in the loop.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

While it took forever - I was pleased with the communication and support from your team.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would not recommend AW Collision to anybody. I wouldn’t want anyone to go theough the same experience.

Repair Quality - 0.5/5.0 -

I brought my car for a minor collision and unfortunately it took a month and the car came back in a worse condition. There are starches on the front and top that I didn’t have before and the gas door stopped opening which causes me a lot of trouble. Very bad job! This really isn’t fair.

Customer Service - 0.5/5.0 -

I brought my car for a minor collision and unfortunately it took a month and the car came back in a worse condition. There are starches on the front and top that I didn’t have before and the gas door stopped opening which causes me a lot of trouble. Very bad job! This really isn’t fair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were quicker than expected. Customer service was awesome.

Customer Service - 5.0/5.0 -

Customer service was hands on and great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

THE BEST

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work , job completed when expected and kept repair price to a minimum

Customer Service - 5.0/5.0 -

Juan was great to work with

Returned Clean

Likely to Recommend - 2.5/5.0 -

AW Collision does good work but is only recommended if you can manage their poor communication and index entirely on the repairs being done.

Repair Quality - 5.0/5.0 -

AW Collision does good work, though their communication is inconsistent and can cause concern for clients awaiting updates so they can plan around repairs.

Customer Service - 2.5/5.0 -

Inconsistent communications can lead to problems with planning around repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful service David was extremely helpful working with my schedule in getting the needed work done and great keeping me updated. Body was perfect.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

They did an excellent job

Repair Quality - 4.5/5.0 -

I took my car to be repaired after an accident. They made my car look just like new. Excellent work!!!

Customer Service - 4.0/5.0 -

Gentle men were friendly and communicative.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Guys were great. Professional. Prompt

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tough to do with a Matt finish, turned out great.

Customer Service - 5.0/5.0 -

David and Eric were exceptional.

Returned Clean