AW Collision of Concord
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- Visa
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- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:30 am - 1:00 pm |
My Experience - 5.0/5.0 -
The staff are very courteous, and the service quality down to details is great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of service and workmanship were excellent in every respect.
Customer Service - 5.0/5.0 -
Excellent in every respect - professional, friendly, competent, honest.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joel Ibarra was a very informative and connected with me often regarding the progress of my collision repair. He was consistently professional and pleasant ton work with.
Customer Service - 5.0/5.0 -
The customer service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job appears professional and thorough. Keep up the good work
My Experience - 5.0/5.0 -
Your work is always prompt and courteous, and your ability to deal with my insurance company makes my life much easier.
Likely to Recommend - 5.0/5.0 -
My Mercedes dealer recommended AW Collision for both of the claims I had in the last year, and I agree with the dealer’s recommendation.
Repair Quality - 5.0/5.0 -
This is the second time I’ve used AW Collision in less than a year. Both times, my AW representative (Matt) was extremely professional, keeping me up to date on progress and meeting all promised deliverables on time.
Customer Service - 5.0/5.0 -
My AW rep Matt, as well as all of the office staff with whom I interacted, went out of their way to ensure that I was satisfied. They were all both professional and friendly. I had the impression that they were serious about customer service, and I could tell they take pride in their work.
Returned Clean
My Experience - 5.0/5.0 -
AW Collision is simply the best company repair or otherwise i have ever dealt with! Rich Albright is terrific, the workmanship and attention superb and the entire staff friendly, polite and caring - it is a fabulous company! God’s Grace and Presence continue to guide and be with you all! Bob , President and CEO Lloyd W Aubry Co Inc
Likely to Recommend - 5.0/5.0 -
i do every opportunity
Repair Quality - 5.0/5.0 -
they are the absolute best
Customer Service - 5.0/5.0 -
Exceptional
Returned Clean
My Experience - 5.0/5.0 -
My car looked brand new inside and outside. As if nothing happened. Can't see the original damage. Paint job blended in with the original. Professionalism from the Manager with constant update and progress communication. I would recommend friends to bring their repairs to this shop.
My Experience - 5.0/5.0 -
Good communication and kept me up to date on the progress of fixing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rich does great work and the customer service is spectacular
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They always do GREAT on my car. Sadly too many break-in's and other issues, hit and run, rear end job etc. The only thing today was a little bit of plastic on the new headlight assembly is left where it is a bit on the inside, really minor the car is not new anymore. Rich as my contact has been truely AMAZING and goes so very further then he really has to, he is highly valued and handles insurance adjusters with ease Thanks all!
My Experience - 5.0/5.0 -
Matt is an excellent service advisor. He delivered my car back to me in a timely manner, the repair is awesome, for lack of a better descriptive word. My car was not only repaired but returned to me impeccably clean, inside and outside. I will be telling everyone that if they need an auto body repair shop to only go to AW Collison of Concord.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car is still making noise.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
our car is not repaired. The item of concern is still there.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly, informative and did an amazing job. Looked like new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matt was awesome ! He explained very well what was wrong with my car as well as continually informed me of cost changes related to damage ! I really appreciated that !
Customer Service - 5.0/5.0 -
Better than that , Matt went above and beyond … he returned the car clean as a whistle! Thank you so much 😊 !!!