Babbitt Collision Center
In operation 114 years.
Jim Babbitt Collision Center is a full service body shop that repairs most makes and models. We are the only certified aluminum repair facility located in Flagstaff, AZ. Babbitt Ford has been serving Northern AZ for over 100 years. Our goal is to provide quality repairs in a timely fashion. In any kind of repair, communication is key and options paramount. We can call, email, or text updates to our customers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I’ve been very patient and I had high hopes for Jim Babbitt Collision but I can’t say I would recommend this place to anyone that need fast efficient service. Very disappointing that employees here don’t even show common courtesy in upholding a company that is highly recommended.
Repair Quality - 0.5/5.0 -
My overall satisfaction of my experience using Jim Babbit Collision is very unpleasant. The lack of communication on any updates or errors regarding parts was not brought to my attention unless I called. Time efficiency and the lack of consideration of being out of a vehicle for a long period of time is a major let down. Also, the lack of customer service in being knowledgeable about current status of vehicle and not following through basic principles of ensuring a clean car upon pickup is unacceptable.
Customer Service - 1.0/5.0 -
First interaction with Gage was professional in completing my estimate but everything after involving the work up on the vehicle was very disappointing.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gage and all employees were pleasant and honest about time to repair my car. When we picked the car up it was explained and they saved the insurance company $1400 by their expertise. Thank you so much. We appreciate the work you did for us. Andy and Janell
Customer Service - 5.0/5.0 -
Personnel were exceptionally polite and informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car stayed at the garage for a long time (for a variety of legitimate reasons) but I was relieved that Joe and his team made everything possible to have it ready in time for Spring Break. Also, the work was welldone and the car immaculate when I got it back. It is the second time I come to Babbitt for body work and I would come back (even though I hope I won't need to)
Customer Service - 5.0/5.0 -
Joe was very patient & communicative & he did everything he could so that I would get the car back before my trip.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From getting the estimate to picking up my truck once the work was completed, everyone was great and their excellent work was done on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Gage was awesome and the technicians did an amazing job. They even got it done a day earlier than promised. Super excited
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took about 6 weeks, but Gage kept me in the loop of the progress. So far the car is doing fine, I see no issues right now
Customer Service - 5.0/5.0 -
Gage was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gage was always helpful and responded when I called
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the work Babbitt Collision did on my Subaru. Gage was really nice & helpful. He explained the repairs it needed and easy to understand.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did the survey last week. Service was great. Gage was very polite & explained in details what needed to be done. Thank you for a job well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
So far I’ve had only headache from Jim Babbit’s Collision center. My wife has a 2012 Ford Focus that had a recall, took 3 try’s and we went to a different city in AZ to get the recall fulfilled. Then with my 2022 Ford Bronco it seems that this trend has continued. I am still expecting a response for the windshield even if I reported the incident in February. In the future I do not plan on returning to this franchise of Ford and will find a more reputable company to ensure my vehicle is meeting the expectations I purchased.
Repair Quality - 1.0/5.0 -
I am honestly unsatisfied the Collision center in Flagstaff. Gage is amazing but the work actually has not been done on my vehicle when a survey about the work was sent. They’ve repaired a windshield in August due to recall and a crack that formed in the window. The new windshield then cracked within 6 months. I am still waiting to be told IF the Collision center will assist at all with the second windshield. I do not believe the second windshield met the integrity outlined by the windshield recall notice which then caused the crack to form. Additionally, the fender flare took 3 try’s to get the correct part in without any damage. A kink has formed in the plastic between the hood and the windshield. Overall, I love my Bronco but the Collision center has not assisted in getting these issues addressed.
Customer Service - 2.5/5.0 -
I give Gage a 10. Anyone else doesn’t seem to want to help the customer and I was even told multiple times “We are probably not going to help you but we will see.” This disengages customers and I will be going to a different facility that is backed by Ford for any future issues.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very friendly and I am happy with the repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
1 small delay for the wrong mirror coming in
Customer Service - 5.0/5.0 -
Gauge was absolutely wonderful