Kaizen - Flagstaff West

4.9 (790reviews)

98%

(928) 226-1200

1186 W University Ave, Flagstaff, AZ 86001

98%

1186 W University Ave
Flagstaff, AZ 86001

Get Directions Website Email

About Kaizen - Flagstaff West

1186 W University Ave
Flagstaff, AZ 86001

Get Directions Website Email

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:30 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (790)

Sort By:
Newest
Rating

681 Customers Rated

5 Stars

77.8% Complete

(615)
4 Stars

4.4% Complete

(35)
3 Stars

1.3% Complete

(10)
2 Stars

0.6% Complete

(5)
1 Star

0.8% Complete

(6)
< 1 Star

1.3% Complete

(10)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text, email, and phone updates keeping customers informed throughout the process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were repeatedly commended. A few customers noted areas for improvement, including occasional delays in proactive communication, minor cleanliness issues at handover, and one instance of dissatisfaction with paint quality. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... needed 2 Audi body repairs at Kaizen and each time exceeded our expectations, with th recent one completed one week ahead of schedule. Kaizen coordinates with ..." Read more

"The overall quality of the repair and the cleanliness at handover were second to none. The staff and the shop manager were fantastic to ..." Read more

"These guys are the best. Thorough, reliable, courteous, and always on time. Very accommodating in every way. Second time using ..." Read more

"Very happy with my repair, color match was spot on and happy they paid attention to all the details to my car, making sure it all matched up."

"... receptionist to the technician everything was smooth. Communication and costumer service exceeded expectations. They did amazing work and truck looks brand new." Read more

"Exceeded expectations; second time they repaired our Audi Q5 to a superior quality and one week ahead of schedule. Smooth coordination ..." Read more

"Great work and way ahead of schedule"

"Ready a week early!"

"It was ready a few days early- very grateful for the efficiency"

"A week behind schedule"

"... work done to my vehicle. Such an amazing job and kept me touch with me step by step thru the process. Very appreciative of how prompt and quick the staff ..." Read more

"Kaizen was amazing! Great customer service and communication. Repairs were done and completed quickly. Highly recommend."

"The Kaizen Team did a great job--both at communicating updates and on the body work. The team is dedicated to delivering a top-notch ..." Read more

"... routine with insurance company and clients. Their updates via phone calls & text messages were very helpful, keeping us informed on the status of our vehicle. ..." Read more

"We called in after 1 2week to check status but were not informed on progress"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... needed 2 Audi body repairs at Kaizen and each time exceeded our expectations, with th recent one completed one week ahead of schedule. Kaizen coordinates with ..." Read more

"The overall quality of the repair and the cleanliness at handover were second to none. The staff and the shop manager were fantastic to ..." Read more

"These guys are the best. Thorough, reliable, courteous, and always on time. Very accommodating in every way. Second time using ..." Read more

"Very happy with my repair, color match was spot on and happy they paid attention to all the details to my car, making sure it all matched up."

"... receptionist to the technician everything was smooth. Communication and costumer service exceeded expectations. They did amazing work and truck looks brand new." Read more

"Exceeded expectations; second time they repaired our Audi Q5 to a superior quality and one week ahead of schedule. Smooth coordination ..." Read more

"Great work and way ahead of schedule"

"Ready a week early!"

"It was ready a few days early- very grateful for the efficiency"

"A week behind schedule"

"... work done to my vehicle. Such an amazing job and kept me touch with me step by step thru the process. Very appreciative of how prompt and quick the staff ..." Read more

"Kaizen was amazing! Great customer service and communication. Repairs were done and completed quickly. Highly recommend."

"The Kaizen Team did a great job--both at communicating updates and on the body work. The team is dedicated to delivering a top-notch ..." Read more

"... routine with insurance company and clients. Their updates via phone calls & text messages were very helpful, keeping us informed on the status of our vehicle. ..." Read more

"We called in after 1 2week to check status but were not informed on progress"

Ricky (Ford owner) reviewed 9/16/26

Completely satsfied

Very professional job. They worked with my schedule to order parts and repair my vehicle at a mutually convenient time. Fast, efficient, fairly priced, courteous and well done service

All very appreciated

Cory (Land Rover owner) reviewed 9/14/26

Kanna (Toyota owner) reviewed 9/14/26

Jeff (Nissan owner) reviewed 9/14/26

work was done very quickly and lower than the original estimate

Mark (Subaru owner) reviewed 9/14/26

Michelle (Ford owner) reviewed 9/14/26

Brandon (Toyota owner) reviewed 9/10/26

Rebecca (RAM owner) reviewed 9/10/26

Jordan (Toyota owner) reviewed 9/7/26

Robert (Ford owner) reviewed 9/4/26

Extremly professional, efficient, with excellent workmanship. Recommend highly.

Jillian (Honda owner) reviewed 9/3/26

Mary (Toyota owner) reviewed 9/3/26

Patricia (Honda owner) reviewed 9/2/26

Kevin (Chevrolet owner) reviewed 8/31/26

Jacob (Chevrolet owner) reviewed 8/24/26

Genelda (Chevrolet owner) reviewed 8/20/26

Cynthia (Honda owner) reviewed 8/19/26

Karen (Buick owner) reviewed 8/17/26

Thank you! Great job and great service

Paul (Volkswagen owner) reviewed 8/17/26

Steve did an excellent job walking me through the process and kept me up to date on when my vehicle would be done. The job was completed ahead of schedule. Much appreciated. Thanks!

Don (Lexus owner) reviewed 8/17/26

My vehicle had special requirements, the windshield had been removed and couldn't be reinstalled until found needed repairs were performed. We in an active monsoon period. They got my car in immediatly, and found space inside, out of the weather, and completed the repairs in less than 24 hours.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Kaizen - Flagstaff West

About Kaizen - Flagstaff West

Reviews (790)

681 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0