Baierl Collision Center
In operation 70 years.
Baierl Collision of Wexford provides high quality collision repair services and also provides a network of support. From incident to return of your repaired vehicle we are here for you. We provide all you could need from the service perspective, top notch customer support, insurance mediation, and much more. We are people you can trust to provide safety, quality, and care for your vehicle, start to finish. We hold our customers safety and well-being above all else and have the expertise, training, and credentials to provide you with the best possible outcome. We are proud to stand behind our quality and offer a lifetime warranty on all work performed by our shops.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I am pleased with the repair, and pleasantly surprised with the internal and external cleaning. I am very disappointed with the communication. I did not hear from Baierl from the time I dropped the car on the evening of December 3 until I received a call on December 11 advising that the car was ready. I tried to call multiple times on Friday the 5th and finally left a message when no one would pick up. My son call multiple times on Monday the 8th and again left a message. At noon he left work and drove 20 minutes to Baierl to find someone to talk to about the car, he spoke to Casey who assured him that the parts were not received yet, and there was no way of knowing when they would come in.He called Casey's direct line on Wednesday the 10th. There was no answer and he left another voice mail. We never heard back from Càsey. So I am pleased with the repair but the communication could have been much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job with a unique situation. Kirkland was great during the entire process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Baierl Collision Center was great. Wonderful communication. The staff I worked with directly (Ms Cho and Mr Fusco) were friendly, helpful and knowledgeable. I would definitely recommend to anyone needing bodywork.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Competent, precise, notified me as work was being completed each step along the way. Gave me plenty of notice when I could pick up my car. It looks so good. Clean and shiny also. Im very pleased. I would definitely return. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, excellent customer service, Josh and Carly were kind and friendly. My car looks great. You guys went over and above. I filled this out before. Im not sure why you keep sending ne these.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great repair plus pleasant people to deal with.
Likely to Recommend - 4.0/5.0 -
Convenient, certified and warranty
Repair Quality - 4.0/5.0 -
Door repair slightly visible from an angle
Customer Service - 4.5/5.0 -
Loved the interaction with the people. Could have been better keeping me apprised of status.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Again, the people were friendly, but um frustrated with the timeliness and lack of visibility into when I can expect my car to be fixed
Repair Quality - 1.0/5.0 -
Unfortunately, my car has been with the shop for almost 2 months now. I received a call that it was fixed on Friday, but I ended up having to tow it back in because it still wasn't fixed.
Customer Service - 2.0/5.0 -
The individuals have been friendly, but I am frustrated the repairs have taken so long
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so professional
Customer Service - 5.0/5.0 -
Appreciated Kaylee keeping me updated on all progress
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I thought the communications between kirkland and myself was very good. When we first went to the center everyone was very friendly accomodating.
Customer Service - 5.0/5.0 -
It was very good
Returned Clean
My Experience - 5.0/5.0 -
Justin was friendly and easy to work with. The experience interacting with Enterprise and Baierl was perfect. The finished product looks like new. Justin also worked with the service dept. to get the “rattle” out from under the car done while it was there for the collision work which was most helpful. Thanks to the guy in service who didn’t give up until he located the source of the noise! Very satisfied with service and collision departments.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
See previous detailed reply to this survey.
Customer Service - 5.0/5.0 -
See previous reply to this survey
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great, smooth communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff was friendly and very communicative
Customer Service - 5.0/5.0 -
This was exceptional - from the gentlemen at the front desk entrance to my repairs manager (Kirkland?) o couldn’t have had a better experience.