Mascari Auto Center
Family owned and operated since 1964, we are Pittsburgh's Largest Premier Auto Repair Facility. Mascari Auto has an 82 Stall work floor with 52 On-Site Rental vehicles, a full Mechanical Service floor for State Inspections, Oil Changes, Alignments and Tire service. I-CAR and ASE Trained technician with a caring and concerned staff of estimators and administrators, we are here for ALL your automotive needs. We take care of you like family with Guaranteed workmanship and expert Auto Detailing. We are a "One-Stop Shop" and will manage the entire claims process for you with direct billing for rentals available, matching rental charges to your coverage for no "out-of- pocket" rental expense. We will work with ALL Insurance companies to ensure your complete repair satisfaction! TESLA & RIVIAN CERTIFIED COLLISION CENTER
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
My Experience - 5.0/5.0 -
It’s always a great experience having my car fixed at Mascari Auto center. I like that we were able to skip waiting for the adjuster step with my insurance. And it’s so convenient to have rental cars right there! Thanks for making my car like new again! Anka Clark
My Experience - 5.0/5.0 -
Everyone was kind, knowledgeable and professional. I would recommend Mascari Auto Center. Indeed a job well done.
My Experience - 5.0/5.0 -
Everything went smoothly and I was very happy with the finished product
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very polite and easy to communicate with. They also did an exemplary job on my car repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Team did a great job and the car looks like new. Thanks!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair was a 10. I guess it should have been. You had it for 3 weeks but we went around and around with supplements and with supplements and with supplements and supplements. I don't believe we'll be back
Customer Service - 2.5/5.0 -
Here's an example. One day we were told our car was getting cleaned up and would be ready. The next day he said the car would be ready after it was cleaned up. I don't get it how many days you take to clean it
My Experience - 5.0/5.0 -
Thank you for kindness and outstanding service
My Experience - 5.0/5.0 -
Very professional and client oriented
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m a car guy and I’ve had a few days to really observe and go over the repairs. I’m very impressed with the paint matching and the detailed repairs. I washed and waxed the car to really look over the repairs and completely satisfied with the work Mascari did. Trever did a great job leading the project. I am very disappointed with Liberty Mutual and will appeal what they didn’t cover on the cost. But Mascari did excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The wait time to have my work done after talking to you. It was about one week. You kept me updated on the progress. The job done was beautiful. And I was impressed that you also detailed my car inside and out. I will definitely refer you to my friends if I ever need work done again I will definitely use your service. I had worked on a year ago at Wright collision. Your work is far more superior. I am very happy that Stu Benson referred me to you
My Experience - 5.0/5.0 -
Start to finish clear communication and courteous staff. The work was completely professional, done when expected, and super clean when I picked it up. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, one stop facility (rental available), clear communication, on schedule as estimated.
Customer Service - 5.0/5.0 -
Courteous, timely, clear and concise comm
My Experience - 5.0/5.0 -
From on site adjuster (direct repair ), great rental vehicles available through their own fleet , excellent communication , timely& professional workmanship , mechanical repairs & detailing available…this all inclusive large multiple bay facility still has a small, personal amd family business feel with every interaction
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When I brought the vehicle in for an estimate, Anthony told me the door needed replaced and I should do an insurance claim. So I did and he did not charge me for the estimate. He said the new door would be in the shop when I brought the car for repairs and it would be a two week fix. Then, he forgot to write it up as an insurance claim and I had no way of knowing this. I did my insurance claim and tried to schedule service, but Anthony would not respond to my emails or return my calls. Finally, I was able to schedule service with the front desk. I dropped the car off and was told I would received text message updates on the car status. I did not. A week after dropping the car off I called to check on the status. I was told that the new door had not arrived and repairs would be another week. A week later I recieved a call that my car was ready for pickup as soon as I paid the bill. They said they had no idea it was an insurance claim. They would submit the supplemental to insurance and it would take 3 business days to process. Anthony was in no hurry to admit his mistake or help us out. Repairs were finished on July 29 and he didn't bother contacting our insurance company until August 6. The adjuster called him many times and got no response. On the 12th of August the insurance company and Anthony came to an agreement and the insurance company sent the payment. Behind the scenes and without telling anybody, Anthony submitted another supplemental after the payment was made. So it took another 3-5 days. The car repairs were completely finished and Anthony held our car for 21 days before finally releasing it on August 19. This was all simple negligence and incompetence. Just as we thought the nightmare was over, we retrieved the car and found that the door was not installed properly. Now we are, once again, waiting on Anthony to schedule the repairs. I know the insurance company paid him more money because I received the notice. This has gone on for so long that I have open cases with the State's Attorney General Office and the Better Business Bureau. I have to bring my car back so Mascari can fix what you screwed up with it. Other than that, I would never leave my vehicle with Mascari and definitely never trust Mascari again. I'm leaving the Attorney General complaint open because I want the state to know how awful you treated us.
My Experience - 5.0/5.0 -
Car looks like new. Very professional and friendly folks. Thanks!
My Experience - 5.0/5.0 -
I've used your service several times The work performed was excellent. I love that my car is clean when I get it back.
My Experience - 5.0/5.0 -
TJ Baker and the crew did an excellent job with the repairs