Direct Repair Collision Ctr, Inc.

5.0 (239reviews)
100%
725 Butler St,  Pittsburgh,  PA  15223
Online Estimate

In operation 22 years.

Direct Repair Collision Center Inc is located at 725 Butler St (Rt8) in Etna, Pa. - Locally Owned and Operated sense in 2004. We specialize in Collision Repair, Restoration, and Custom Work. We accept all insurance claims and work with all insurance companies. Our shop is a Preferred repair facility among many major insurance companies. We strive to follow OEM guidelines for the repair of your vehicle, making sure your car is as close to factory as possible, safety is our number one concern!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Motorcycle Repair
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (239)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team received high marks for clear, proactive communication through text messages and phone calls, keeping customers informed at every stage. Timeliness was a standout strength, with numerous customers delighted to receive their vehicles days or even weeks ahead of schedule. The front desk staff was frequently highlighted for being exceptionally friendly, professional, and helpful in coordinating rentals and insurance. Many customers also appreciated the complimentary interior and exterior cleaning upon vehicle return. A few customers noted minor concerns, including occasional early communication hiccups, a strong scented spray used inside one vehicle, a smudged windshield, and one instance where a bumper repair was incomplete. Overall, the overwhelming majority of customers expressed high satisfaction and enthusiastically recommended the shop.
AI-Generated from reviews written in the last 12 months
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"The entire process was seamless. The staff were very helpful & friendly, going out of their way to send ..." Read more
"... I would most definitely recommend them for their outstanding service and care they put into my repair work." Read more
"... and appreciation for the work done by this team. Above and beyond every step of the way. I will not even consider a company other than Direct ..." Read more
"Everyone was so nice and amazing. I was kept up-to-date on the progress of my car along the process. They ..." Read more
"I am so pleased with the service I received. The staff is amazing. Communication was fabulous. My car looks like it came out of the showroom. I ..." Read more
"My car was ready days before the expected due date, which made my life so much easier!"
"Finished a few weeks before promised!"
"... rental car delivered and returned at your shop. Also the car was to be ready on the 25th but it was repaired and delivered on rhev20th" Read more
"The vehicle was done well over a week before the estimated date of completion."
"Communicative- handled insurance directly with no issues. Repair time initially suggested 3 weeks, completed within 1 week."
"... seamless. The staff were very helpful & friendly, going out of their way to send numerous text messages with timely updates on the progress of the repair ..." Read more
"... professional and friendly in their communications, kept me informed of progress via text messaging, and did a fantastic job on my vehicle. It looks like new. ..." Read more
"Love the text messaging and the phone calls. They were on top of it. Great communication."
"... patient with me I am a highly anxiety person and kept me informed throughout the process. They did an excellent job on restoring my car and the repair ..." Read more
"We got updates frequently. Every time we called. The phone was answered. I did not have to wait on hold."

My Experience

My Experience

Did a great job and gave my car back very clean. Would recommend!

My Experience

This is the second time that I have used your services and each time has been pleasant and very professional. Thank you for the excellent work and fitting me into your busy schedule :)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks like a brand new car! Worth the wait. Thanks for the great work

Likely to Recommend

Looks like new, appreciated the car wash inside and out!

Repair Quality

Customer Service

Everything was great, except the time it took to complete the work.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

There Is Absolutely No Question About It!! I Would Definitely Recommend Family And Friends To Direct Repair Collision Shop.

Repair Quality

I'm Truly Satisfied & Absolutely Amazed How My Car Looks. It Doesn't Look Like Nothing Was Even Damaged. I'm Soooooo Thankful And Grateful How Well Shawn Done Amazing Job On My Vehicle. Thank You So Much Shawn! And I'm Thankful That State Farm Referred Me To Direct Repair Collision, And I Will Definitely Send My Family & Friends Your Way.šŸ˜Š

Customer Service

Extremely Professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely professional through every step of the process.

Likely to Recommend

Repair Quality

Excellent quality work. I would recommend this shop to friends and family members.

Customer Service

Every step of the process was explained. I was updated regularly of the progress. Vehicle was was washed and vacuumed when I picked it up. Staff is very professional and easy to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was professional, courteous and I was very satisfied with the work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Keep up to date on all of the progress

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kelly was amazing! She literally took care of everything and made the process seamless. Highly recommend their team

Customer Service

Excellent communication and follow up. Made the process so easy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They did an excellent repair job and Kelly was very good. The only thing I found odd was they texted me a ā€œworst possibleā€ scenario right away. That seemed a bit out of place for me, but overall the job and timeframe for completion was good. I would surely use Direct Repair again!

Customer Service

We enjoyed working with Kelly who was our only contact

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very friendly and the car looked brand new when I picked it up.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Indeed we recommend this team.

Repair Quality

Working with Direct Repair was flawless and professional. We definitely will recommend this service to anyone looking for auto repair.

Customer Service

We are very satisfied with Kelly and the team.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly,,professional,and informative.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I would use again. Kelly is very polite and personable. Repair done in shorter time allotted.

Likely to Recommend

Very satisfied.

Repair Quality

My car was completed in a timely manner. Kelly very courteous .

Customer Service

Same

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will tell them that the shop is excellent job

Repair Quality

I canā€™t believe the guy clean my car floor They are amazing to do good job Thank you

Customer Service

No comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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