Baierl Collision Center
In operation 70 years.
Baierl Collision of Wexford provides high quality collision repair services and also provides a network of support. From incident to return of your repaired vehicle we are here for you. We provide all you could need from the service perspective, top notch customer support, insurance mediation, and much more. We are people you can trust to provide safety, quality, and care for your vehicle, start to finish. We hold our customers safety and well-being above all else and have the expertise, training, and credentials to provide you with the best possible outcome. We are proud to stand behind our quality and offer a lifetime warranty on all work performed by our shops.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
If I ever need any repairs in the future I will defineatly go back to Baeirl
Repair Quality - 5.0/5.0 -
Awesome customer service. Joshua and Kaylee were on it! Everything went smooth. Appreciated texts and calls with updates on my repair. Car repaired very well and timely. No complaints. Great process in place at Bairel!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
At this time all looks great.
Customer Service - 5.0/5.0 -
Very good people
Likely to Recommend - 3.5/5.0 -
Needs improvement, and that’s only if you care about your customers
Repair Quality - 3.0/5.0 -
They didn’t leave my car the way they found it. Clean and there were some kind of spots on it, however we did take it back and they fixed it. So thank you for that
Customer Service - 3.5/5.0 -
I think they need to do better
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great, straightforward service
Customer Service - 4.5/5.0 -
Friendly and helpful staff makes all the difference
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Your staff is incompetent.
Repair Quality - 0.5/5.0 -
What a joke of a body shop. I trusted you to replace my bumper, and now my car looks like a patchwork quilt because the paint doesn’t even match. Two completely different colors — how do you call that a “professional repair”? There is also over spray on my back quarter panel. When I complained, the manager, Wendy, she gave me the classic “we’ll take care of it, I’ll call you” line. She was supposed to get me a loaner car but said it smells really bad and it needed to be cleaned before she would put me in it. That was over two weeks ago and I am still waiting. Guess your phones must be broken… or maybe following through with customers is just too much effort for Baierl Auto body. The fact that you handed me my car like this and thought it was acceptable is unbelievable. Sloppy workmanship, zero accountability, and customer service that disappeared the moment I drove off your lot. It’s clear you were happy to cash my check but couldn’t care less about actually fixing the mess you made of my Honda. I will be putting this review on social media: If you like broken promises, mismatched paint jobs, and wasting your money, this is your place. Otherwise, save yourself the headache and run as far away from Baierl Auto body shop as possible.
Customer Service - 0.5/5.0 -
What a joke of a body shop. I trusted you to replace my bumper, and now my car looks like a patchwork quilt because the paint doesn’t even match. Two completely different colors — how do you call that a “professional repair”? There is also over spray on my back quarter panel. When I complained, the manager, Wendy, she gave me the classic “we’ll take care of it, I’ll call you” line. She was supposed to get me a loaner car but said it smells really bad and it needed to be cleaned before she would put me in it. That was over three weeks ago and I am still waiting. Guess your phones must be broken… or maybe following through with customers is just too much effort for Baierl Auto body. The fact that you handed me my car like this and thought it was acceptable is unbelievable. Sloppy workmanship, zero accountability, and customer service that disappeared the moment I drove off your lot. It’s clear you were happy to cash my check but couldn’t care less about actually fixing the mess you made of my Honda. I will be putting this review on social media: If you like broken promises, mismatched paint jobs, and wasting your money, this is your place. Otherwise, save yourself the headache and run as far away from Baierl Auto body shop as possible.
Likely to Recommend - 5.0/5.0 -
I was very satisfied with service
Repair Quality - 5.0/5.0 -
Repair was completed days sooner than estimated time
Customer Service - 5.0/5.0 -
All was good
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very satisfied with the work that was done. Five weeks was a long time to wait for a relatively small job. Other cars more extensively damaged were out in 3. Insurance adjusters? What was the hold up? Neither insurance would pay for a rental car since the damage was minor. We were stuck. We borrowed cars when we could and availed ourselves of what public transportation exists in Pittsburgh. I’m sure the people who worked on our car (who did a fabulous job) have no idea what was going on in the offices.
Likely to Recommend - 1.5/5.0 -
We chose this shop because we were cautioned about the complexity of the electronics of the vehicle and need for Honda to deal with this. We would think this through differently if we need repairs again and will tell friends frankly about our experience. Five weeks for a 3-week job plus damage to our interior. Harrumph.
Repair Quality - 4.5/5.0 -
The repair seems quite good. The rear camera is not as well-focused as before but still functions quite well. We have no issues with the repair work.
Customer Service - 3.0/5.0 -
The people in the office were usually quite friendly and helpful. At times we were frustrated getting information and were particularly upset when our repair took 5 weeks to complete. I wouldn't want to have their jobs.
Returned Clean
Likely to Recommend - 3.0/5.0 -
At their own risk...
Repair Quality - 3.0/5.0 -
Time estimate for the repairs were stated as 10 to 11 days, it took 30 days. They missed replacing the wheel that was damaged in the accident. Also I noticed some cracks and blemishes in the paint job.
Customer Service - 3.5/5.0 -
Communication seems to be a little difficult or items missed between team members.
Returned Clean
My Experience - 5.0/5.0 -
Karlee was great to work with. She's so friendly and made everything so convenient. And the repair looks BEAUTIFUL. I also very much appreciated the car wash.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Wendy was great 👍 in working with me and the insurance company in getting my car repaired by the body shop and Subaru repair shop too. Thanks Wendy for all your hard work 😊!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Took way too long— one delay after another! However, service reps (Carley & Josh) were excellent. They were helpful, knowledgeable, communicative & professional at all times. The work appears excellent. I would most likely go back but the ongoing delays would make me hesitant. In summary, customer service excellence, work excellent, turn around subpar— 2 out of 3 means room for improvement
Likely to Recommend - 5.0/5.0 -
As previously stated, the key aspects of the repair process were exceptional
Repair Quality - 4.0/5.0 -
I thought the turn around time was a bit excessive given it was a Baierl owned body shop. However, workmanship & quality assurance protocols as well as the customer service were outstanding.
Customer Service - 5.0/5.0 -
Josh was very helpful getting my car scheduled and Carley was on top of it throughout the entire repair process.
Returned Clean
My Experience - 5.0/5.0 -
Very good work on repair. Staff very friendly and kept me up to date on process.
My Experience - 5.0/5.0 -
I was very disappointed with the communication considering the time that it took. However, the car looks great and is running well. Kudos to the people who take pride in their work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
For work 10, if the car gets to the body shop. That was a BIG issue with me as I had to drive the car to the body shop. Where was the towing if needed available through My Service
Repair Quality - 3.5/5.0 -
The work done at the collision center was excellent. The contact person Kar-Lee was excellent. Getting the automobile from Baierl Subaru to the collision center took 1 week that I ended paying for in auto rentals. The procedures and communication with me is a total breakdown somewhere in the Baierl organization. That took a 10 to a 7. Even getting a loaner for a couple days was never presented as an option to me via My Service. Jim
Customer Service - 3.5/5.0 -
See original comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repair were handled quickly and well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, quickly done
Customer Service - 5.0/5.0 -
Had a tough time at first — partly my fault — but that disappeared.