Baierl Collision Center
In operation 70 years.
Baierl Collision of Wexford provides high quality collision repair services and also provides a network of support. From incident to return of your repaired vehicle we are here for you. We provide all you could need from the service perspective, top notch customer support, insurance mediation, and much more. We are people you can trust to provide safety, quality, and care for your vehicle, start to finish. We hold our customers safety and well-being above all else and have the expertise, training, and credentials to provide you with the best possible outcome. We are proud to stand behind our quality and offer a lifetime warranty on all work performed by our shops.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Carli was great. Communicated and was on top of it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Karli was great to work with.
Customer Service - 5.0/5.0 -
Karli was awesome.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Because of the issue with the fans, I will not be recommending this collision center
Repair Quality - 1.5/5.0 -
The body work looked great. But when I picked up my car, the turn signal wasn’t working and there was a constant ticking noise coming from the fans. The shop said they are unable to determine if the noise was a result of the accident or if they damaged the fans during repairs. So now they told me I have to take it to another mechanic to have them try and try to determine if the accident or repairs caused the damage to the fans, which seems like will almost be improbable to conclude. This should’ve been caught during the repair process.
Customer Service - 2.0/5.0 -
That’s issue with the fans explains the 4. Sounds like the body shops mistake will be on me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The experience was already documented . I regret buying a Honda and will never service car at Honda ever again.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Comments on last survey.
Repair Quality - 5.0/5.0 -
Staff very professional, answered all my questions and saw to it that all my needs were taken care of. I highly recommend Baierl Bodyshop.
Customer Service - 5.0/5.0 -
Staff very professional, answered all my questions and saw to it that all my needs were taken care of. I highly recommend Baierl Bodyshop.
Returned Clean
My Experience - 5.0/5.0 -
Excellent job on the body work! It's perfect! Karlee was wonderful and very efficient on the phone. She was easy to get in touch with and called back when promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
EXCELLENT work. It looks perfect!! Thank youu! It took way longer than I thought..6 wks..but a lot was waiting on insurance approval for every single thing and parts arriving. Karlee was great to talk to with updates and easy to get in touch with and always got back to me. Greatly appreciated her help.!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was helpful and so very kind.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Repair quality very good
Customer Service - 1.5/5.0 -
Did not get text updates. I called in after car in shop one week to check on status and was told I hadn't been entered into system? Very disappointed in the communication path from the shop to me. I've never had this happen before at Baierl.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Long process-they had my car for 6 weeks for pretty simple repairs. The last week was due to a paint matching issue that didn’t end up being an issue. Poor communication-very poor communication at every level. I had to constantly check on the car and didn’t even receive updates when I specifically asked to be updated. I was unable to get a hold of anybody multiple times leaving multiple voicemails with no return calls. My vehicle was handed off due to vacation but nobody seemed to know what was going on or where it was in the process. Poor accountability/awareness-i called multiple times to check in status at which point the person I spoke with realized something was ready to be done that hadn’t been realized yet (and for who knows how long).
Customer Service - 1.5/5.0 -
Refer to previous note.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair service was excellent— the wait to get it scheduled not so excellent! Great work in the body.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
How could I ever recommend Baierl after the utterly unacceptle experience I just had with Baierl. Now, I am not even sure I ever want to buy another car from Baierl.
Repair Quality - 0.5/5.0 -
You took way too long to repair my car. If you couldn't handle it because you had too many other customers ahead of me, you should have told me that when I called to ask if I could have the car towed there.
Customer Service - 0.5/5.0 -
The customer service is horrible. No one answers the phone. No one returns calls. No one lets a customer know what the status of their repair is. One of your people promised I would get text message updates, and I affirmed with him what my cell phone number is, and STILL I did not ever get a text message.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The repair work was good. The color match on the paint is great.
Customer Service - 4.0/5.0 -
Never returned my call for updates on my car. Also, I found my car unlocked in the lot when I stopped in on a Saturday afternoon.
Returned Clean
My Experience - 5.0/5.0 -
Great job blending everything together!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did good work on car
Customer Service - 5.0/5.0 -
Josh, Kaylee & Wendy very helpful, answered my questions & very pleasant
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh and the team at Baierl were so swift to get my car in and get fixed. Not only did they make it so incredibly easy for me, they touched base throughout the process. I would recommend them to anyone. I had such a good experience I even brought them donuts, lol. ;-) Thanks for all you guys do! I appreciate all your hard work!
Customer Service - 5.0/5.0 -
10 Easily. Everyone touched base on the game plan and ensured things got taken care of for me behind the scenes.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had been told been many people to take my car somewhere else. Baierl Bodyshop came through for me. Vehicle was returned much better than it was before. Josh did a fine job detailing my vehicle after the repair. Completely satisfied.