Baierl Collision Center
In operation 70 years.
Baierl Collision of Wexford provides high quality collision repair services and also provides a network of support. From incident to return of your repaired vehicle we are here for you. We provide all you could need from the service perspective, top notch customer support, insurance mediation, and much more. We are people you can trust to provide safety, quality, and care for your vehicle, start to finish. We hold our customers safety and well-being above all else and have the expertise, training, and credentials to provide you with the best possible outcome. We are proud to stand behind our quality and offer a lifetime warranty on all work performed by our shops.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Car was there for five weeks. The last week it was there was because no one would write a service bill. Then when I pick up the car there are problems with the work done.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took 5 weeks and still have to bring it back to redo some of the work
Customer Service - 0.5/5.0 -
It was hard to communicate with them.never had anyone call us back.
Returned Clean
My Experience - 5.0/5.0 -
Great job and appreciate all the help especially Casey Montgomery!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Customer service was awesome
Returned Clean
Likely to Recommend - 2.5/5.0 -
I felt the dealer would do the best job on our vehicle but now we're second guessing that decision.
Repair Quality - 2.5/5.0 -
Did a great job with the repair work however our car was extremely dirty inside we are guessing from the hatch and or doors being left open. We always have a very clean car inside and out.
Customer Service - 2.5/5.0 -
It was so difficult to schedule the appointment & the response time was not great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. I appreciate their attention to details.
Customer Service - 5.0/5.0 -
Very friendly and helpful in guiding through the process.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
In the end, the workmanship was done well. It took several days longer than planned and I had to pay over $300 for a rental car instead of $100. They had to redo the work and that caused me to experience additional and unnecessary work. I chose them as a State Farm unauthorized provider and it costs me additional mone, which was unsatisfactory. The body shop manager knew of the additional costs and didn’t follow up with me.
Customer Service - 4.0/5.0 -
Wendy was awesome and Josh was awesome!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
A three day job turned into 10 days and I received no updates along the way. My insurance cancelled my rental car two days short as they were not informed of added days.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I had sent several emails to complain. Nobody would even give me the courtesy to email me back. I felt since it was a cash job they treated me differently than if I went through an insurance company.
Repair Quality - 1.0/5.0 -
The quality of the job was outstanding. The communication and the way the job was handled needs improvement. It took over a month to complete the job.
Customer Service - 1.0/5.0 -
There were only 2 employees that were honest and helpful.
Returned Clean
My Experience - 5.0/5.0 -
You did a very good job on my truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job done on my truck was very good.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Josh Fusco was an excellent specialist and helped me through the process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Joshua Fusco was very good about keeping me updated on the progress of my vehicle!
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
They miss fixing a section of the bumper.
Customer Service - 2.5/5.0 -
They missed fixing a part of the bumper
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repairs are great.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
I had a pretty poor experience overall with my car being in the shop for a month with updates only occurring when I emailed, called, or texted. The time estimate given at the start was not accurate, it kept being pushed further back for several weeks. I understand some of the issues came from interactions with insurance, but still the customer experience was very lacking. When the car was put back together I got a call saying it was ready for pick up, only to be told the next day that they shouldn’t have called to tell me that. I’m happy I still drove away with the car, as it would have been especially frustrating to not do so after such a drawn out experience. Even then, the payment situation was odd since I was asked to pay at the parts register rather than the collision center. I haven’t noticed any major issues with my car, so I guess I’m happy enough.
Customer Service - 1.0/5.0 -
As I mentioned previously, I had to ask for updates myself through email, calling, and texting. In the end I was called and told my car was ready when I should’ve have been. The manager was helpful and trying to get the situation together, but it isn’t there yet.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The shop did a great job in view of parts being unavailable for a long period of time.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The issue has already been addressed with your GM and ownership
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Communication was hostile and sparse - and during final stages, employee used racist language and disparaged minorities.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a very nice job. Thank you!