Banks Collision Center

4.7 (1,995reviews)
95%
PO BOX 473,  Concord,  NH  03302

Banks Collision Center is a family owned Collision repair business, operating since 1957. Our facility is a full service 58,000 square foot facility,which is the largest Collision repair facility in New Hampshire. Our services include, glass installation, collision mechanical repairs, frame straightening, We utilize water-borne refinishing materials in our large 6 paint booth, refinish department. We provide high level quality repairs in a timely manner, while ensuring that our customers are kept updated on the status of the repairs using email or text messaging communication.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,995)

Likely to Recommend

Repair Quality

THE PAINT MATCHED PERFECT

Customer Service

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Likely to Recommend

I don’t advertise businesses as a habit but I would never take my car anywhere else but Banks because the quality is exceptional and I really appreciate the technicians attention to detail. The overall performance is graded on quality, what is shown, not by met promised or expected time frames

Repair Quality

Car looks great as always. Very skilled technicians. I love the quality of the work Thank you for everything

Customer Service

People are always friendly, respectful and understanding I also went above and beyond and it was a very pleasure surprise Much appreciated Thank you

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Likely to Recommend

Very good service.

Repair Quality

Very pleased with the work.

Customer Service

Meera Latona was very efficient keeping me informed with the progress of my vehicle. I highly recommend her in her work.

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Repair Quality

The shop did an excellent job. You can ot tell that the vehicle was in an accident. The tailgate was fixed to factory service. I heard good reviews on Banks prior to setting up my appointment with them and I'm glad I chose them for the repairs.

Customer Service

The associates did a great job with staying in touch with me. I wasn't hassled by the insurance company to return the rental. They waited until the job was finished. Banks keep me posted when they needed to extend the ETA for the finished job.

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Repair Quality

Customer Service

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Repair Quality

The staff was very friendly, they kept me informed of the status while waiting for the parts to come in. Then once the parts came in they quickly fixed my car.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Meera is great, she got me in quickly and repairs done quickly

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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I have already made several recommendations.

Repair Quality

They did a fantastic job. From the quote to the finished work. Holly was great at providing an accurate quote and getting my truck scheduled the following week. Amber was very nice dealing with my multiple calls(I was inpatient) and the final product is better than new. Pure craftmanship. Wonderful job! Thank you...

Customer Service

Outstanding. Please review previous comments.

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Repair Quality

Excellent Service

Customer Service

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I don’t usually make unsolicited recommendations but will definitely recommend Banks. I contacted two other places that would not repair my car because I wasn’t going through insurance.

Repair Quality

My car looks brand new!

Customer Service

Very efficient, friendly and helpful.

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Repair Quality

Customer Service

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Repair Quality

Terrible service they never called us to update us of the status of our vehicle. Every time we called when they said it was expected to be complete they would push it off 2 weeks or more. There was scratches on our car that resulted from the collision that they just tried to put the quick fix paint over and made it look even worse.

Customer Service

Terrible service they never called us to update us of the status of our vehicle. Every time we called when they said it was expected to be complete they would push it off 2 weeks or more. There was scratches on our car that resulted from the collision that they just tried to put the quick fix paint over and made it look even worse.

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Likely to Recommend

All in all it was okay

Repair Quality

I have to bring it back haven’t scheduled time yet to have my concerns met.

Customer Service

The front office ladies were very nice and communicative and my initial visit to get my estimate was wonderful. My estimate was explained in full detail to me and showed why the cost was the cost and what needed to be done on the car I returned a phone call as there was some misunderstanding on Bank’s side and when I spoke with someone I asked about the status but after that I did not get status updates on my vehicle for the entire time it was there

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Repair Quality

Customer Service

Meera did an outstanding job communicating between insurance Co and my wife and I. Great customer service!

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Likely to Recommend

I would recommend Banks Collision to anyone!

Repair Quality

Meera Latona took great care with managing things throughout the whole process, staying in touch with our insurance providers and keeping me well informed at all times. The work done on the car was also perfect and I so appreciated the technician's willingness to work on a Saturday to finish the job!

Customer Service

See my earlier comment! High marks for everyone involved, but especially Meera!

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Repair Quality

Awesome Customer service. Very friendly and easy to work with

Customer Service

Awesome!!!!

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Repair Quality

Customer Service

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