Banks Collision Center

4.7 (1,995reviews)
95%
PO BOX 473,  Concord,  NH  03302

Banks Collision Center is a family owned Collision repair business, operating since 1957. Our facility is a full service 58,000 square foot facility,which is the largest Collision repair facility in New Hampshire. Our services include, glass installation, collision mechanical repairs, frame straightening, We utilize water-borne refinishing materials in our large 6 paint booth, refinish department. We provide high level quality repairs in a timely manner, while ensuring that our customers are kept updated on the status of the repairs using email or text messaging communication.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,995)

Likely to Recommend

Repair Quality

Great job, as usual.

Customer Service

Always top notch

Returned Clean

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Absolutely!

Repair Quality

Staff were kind, helpful and professional. The entire process from dropping off my vechile, getting a rent a car to picking up my vechile was a smooth and painless process.

Customer Service

Staff were kind, helpful and professional. The entire process from dropping off my vechile, getting a rent a car to picking up my vechile was a smooth and painless process.

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Repair Quality

check for proper fitment before giving back to customer

Customer Service

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I tell everyone how good Banks has been to me on the repairs for my car.

Repair Quality

Customer Service

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Repair Quality

The repair quality came out great and it look like nothing wrong with a car.

Customer Service

Adam was easy to talk too, friendly, acknowledge with car, very inform and update where the processing of the car at.

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Repair Quality

Customer Service

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They had the car for two months and still missed items that were pretty easy. Supposedly they did an “QC” of the repairs, which I highly doubt. Overall very sloppy.

Repair Quality

They missed items that were pretty easy. Didn’t replace a wiper blade and we had to remind them that it was missing due to the accident. They had to scramble through older parts to find one. They mounted the front license plate holder, but never drilled the holes needed to attach the plate. They forgot to attach a cover for the sensors in the front grill……. Overall very sloppy.

Customer Service

Overall customer service was poor. Never received any timely updates on status of repairs. When we went to pick up missing sensor cover, Service Representative sent us on a wild goose chase, when the part was sitting on the desk behind her……

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Tracy Banks should be proud of Your Staff She carries on Her dads Tradition of Service- and caring about Customers

Repair Quality

Great Service** / staff was friendly and very helpful 1!

Customer Service

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When I have good service, I let my family and friends know.

Repair Quality

The entire experience was truly wonderful.

Customer Service

A large part of the experience being wonderful was solely due to the customer service.

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Repair Quality

Everyone was courteous, efficient and totally professional. I would definitely recommend Banks collision center.

Customer Service

Outstanding.

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Repair Quality

Everyone was very helpful, friendly.and prosessional. Your shop did a super job on our car.

Customer Service

Returned Clean