Bates Collision
In operation 44 years, 8 years at this location.
Bates Collision has served the Erie area since 1982 with the highest quality collision repair for domestic and foreign vehicles. We have grown over the years and we are now located in beautiful Harbor Creek Township on Buffalo Road. Our new facility occupies over 20,000 square feet and is home to the most state-of-the-art collision repair equipment. Our technicians are I-CAR trained and our painters are PPG certified. We are part of the Ford Certified Collision Network and the Subaru Certified Collision Network.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Have already recommended Bates to friends. In fact, both of my sisters in law will be in in the next few weeks.
Repair Quality - 5.0/5.0 -
This is the third time we have used Bates for repairs on our vehicles (- not all my fault in my defense)! Have been completely satisfied with their service from initial consult to pick up. Their staff is very friendly and professional, making the wound to my ego a little less painful. My ca came back better than new, i am very happy with the repairs. I recommend them to all my unfortunate friends who need auto repairs. Hope to not need them again but know they will take care of me and my vehicle as needed. Thanks Bates!
Customer Service - 5.0/5.0 -
Top notch customer service. Great communication and customer care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Hopefully I never need my vehicle fixed again, but if I do I will definitely choose Bates Collision again.
Customer Service - 5.0/5.0 -
Very professional and treats you very well.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We always recommend Bates to all friends and family because we have never been disappointed or treated with anything but excellent client care.
Repair Quality - 5.0/5.0 -
The only place we take our vehicles to for repairs and body work. Body work is the best quality in town and results always exceed expectations!
Customer Service - 5.0/5.0 -
All the staff are patient and professional through the whole process and it’s evident that great client service is a standard here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and super efficient
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done good
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great with communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with repairs made! Thanks for keeping in touch and handling communication of repairs with insurance company. Honda looks brand new! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only mishap was someone didn’t shut my hood all the way. And it popped open on interstate 90. Thankfully the backup latch worked. Please have your service person double check the hood before he walks away so it doesn’t happen to someone else
Customer Service - 5.0/5.0 -
Very nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
efficient, communicated well and competed job in a timely fashion.
Customer Service - 5.0/5.0 -
same
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent Customer Service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My compliments to Bate's for your attention to 21'st Century repair details and explaining the complexity of it to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Handled everything smoothly and efficiently, and I can’t even tell where the work was done. Great experience!