Bates Collision
In operation 44 years, 8 years at this location.
Bates Collision has served the Erie area since 1982 with the highest quality collision repair for domestic and foreign vehicles. We have grown over the years and we are now located in beautiful Harbor Creek Township on Buffalo Road. Our new facility occupies over 20,000 square feet and is home to the most state-of-the-art collision repair equipment. Our technicians are I-CAR trained and our painters are PPG certified. We are part of the Ford Certified Collision Network and the Subaru Certified Collision Network.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Based on our experience, we would definitely recommend them to anyone.
Repair Quality - 5.0/5.0 -
Everything from the moment I went to get an estimate till the return of our car was smooth & easy. Car looks fantastic!
Customer Service - 5.0/5.0 -
Everyone I talked to was very personable & knowledgeable. Great to work with.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Upon proper rework I can revaluate
Repair Quality - 2.5/5.0 -
Already talked to Joe he is going to make me a appointment to correct problems. Thank you
Customer Service - 4.5/5.0 -
Can answer these questions better after we get back in for corrections
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work done and great facility to deal with .
Customer Service - 5.0/5.0 -
Top notch.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish, it was smooth. They worked with the insurance company and car rental and made it an easy experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for the constant updates and excellent effort in fixing and cleaning up the inside of my car. Also for saving me a ton of money on your recommendations for a rental vehicle. 10/10 would recommend your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, excellent work and got it back to me quicker than anticipated
Customer Service - 5.0/5.0 -
good updates and on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Smudge on hood not present when dropped off , no paperwork supplied, drivers seat dirty
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great service friendly people and reasonable prices.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on the repair of my bumper. I highly recommend them.
Customer Service - 5.0/5.0 -
Service was awesome. Very friendly people.
Returned Clean
My Experience - 5.0/5.0 -
First class all the way around. The repairs were excellent and my car was returned immaculate. Thank you Bates team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic service as always! Thank you
Customer Service - 5.0/5.0 -
Staff is wonderful to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All of the staff were professional and knowledgeable. Everyone went above and beyond to make my experience exceptional. The dent on my black Explorer was repaired perfectly & paint matched perfectly. My vehicle was cleaned/detailed inside & out before returning it to me, which was a pleasant surprise. Thank you for the awesome customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done! The service was excellent despite the computer issue that delayed things a bit. My Pilot looks and drives like new! Dave was great with explaining things to me and was very sympathetic to my not having a vehicle to use!