Bates Collision
In operation 44 years, 8 years at this location.
Bates Collision has served the Erie area since 1982 with the highest quality collision repair for domestic and foreign vehicles. We have grown over the years and we are now located in beautiful Harbor Creek Township on Buffalo Road. Our new facility occupies over 20,000 square feet and is home to the most state-of-the-art collision repair equipment. Our technicians are I-CAR trained and our painters are PPG certified. We are part of the Ford Certified Collision Network and the Subaru Certified Collision Network.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Organized, friendly, expediant, and helpful. Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was nice getting the periodic updates on the progress of the car repair. We appreciated the emails and texts, especially when there was additional damage that was not apparent on the initial inspection. The repair looks great and all of the staff were very friendly.
Likely to Recommend - 5.0/5.0 -
Our go to collision shop, hopefully not needed
Repair Quality - 5.0/5.0 -
Looks like I just drove it off the show room. The estimate and finish date were spot on.
Customer Service - 5.0/5.0 -
friendly and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful, friendly, great customer service. I really appreciated the updates on the status of my repair. I will definitely tell friends and family about Bates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks perfect.
Customer Service - 5.0/5.0 -
Great customer service. You dont find that very often.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work.I am very pleased with results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond for me and my family!! The outcome is outstanding! I love the work they did!! Highly recommend, professional and committed to communication throughout the process
Customer Service - 5.0/5.0 -
Every time I called or had a concern they were available to talk, answer questions and reassure me they were doing their best
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was wonderful both service and repair.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already did refer a family member.
Repair Quality - 5.0/5.0 -
Great communication and great work. Friendly employees also. Enjoyed working with Brian and Joe.
Customer Service - 5.0/5.0 -
Very prompt and pleasant service.
My Experience - 5.0/5.0 -
Bates' customer service is exceptional. They explained everything thoroughly, gave daily updates on my car, and handled everything with the rental. Plus my car was repaired quickly and it looks great! Thank you so much!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We appreciate being updated on the progress