Baum Chevrolet-Buick

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chuck and his guys and gals did a great job thank you very much

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Despite parts supply issues, once repairs started everything went smoothly and I am pleased with the results. Local Ford dealer does not have a body shop. Thankful that Baum Chevrolet does.

Likely to Recommend - 5.0/5.0 -

All my Ford friends should use Baum’s body shop.

Repair Quality - 5.0/5.0 -

Great job. New bumper and step plate look great and dent repair on tailgate is not noticeable.

Customer Service - 5.0/5.0 -

Very friendly and treated me respectfully.

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My Experience - 5.0/5.0 -

It was indeed beyond my expectations and am very pleased.

Likely to Recommend - 5.0/5.0 -

No disappointment whatsoever

Repair Quality - 5.0/5.0 -

I was very satisfied when I picked up my car, better than really good expectations

Customer Service - 5.0/5.0 -

Accommodated, polite!

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chuck is very good at running the shop! Always looking to make things right!!

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chuck got my used Mirror in for my truck. State Farm said he had to get a used mirror. The chrome was scratched,so he ordered a new chrome piece and got scheduled in a timely matter to replace the mirror on my truck. And the body shop called when the repair was complete.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Always excellent service! Great job Chuck and crew

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always very satisfied with Chuck and his crew in the body shop

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

The estimate with Chuck went smoothly and he was very thorough. Another man / worker at Baum’s was very willing to answer questions. Everyone all personnel were extremely friendly and smiled and very helpful. When I picked up my truck tonight it was ready and I signed my forms received copy of repair forms and paid my deductible. Would have liked to view truck before signing that I was satisfied so I could honestly say I was completely satisfied. Inside of truck hasn’t looked that clean since it came off the new truck lot it was spotless. I didn’t know if they cleaned the back seats as I told them with the rugs they could clean the back seats and they can move the rugs or leave them on so I don’t know if the seats were vacuumed or not. As it was light out I didn’t realize my interior lights weren’t coming on when I exited the truck tonight so I checked around to see why they didn’t come on then I realized I have an on off switch and it had been turned off. That and the seat was the only question /concern I had. Not major at all. I will highly recommend Baum Collision Center. I was recommended to come to Baum’s by my farmer neighbor and he was right you do an excellent job! 5 out of 5 stars.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

So as not to duplicate everything I mentioned in the Chevrolet survey I will condense this comment. My referral from my farmer was spot on. Chuck’s estimate was professional and thorough. At the drop off I expressed some items and handed over my keys and was told text messages would be sent of my repair process. I received text messages but wasn’t sure if I should respond to them or were they only one way communication. Had prearranged for pick with my driver for the 10th but hadn’t heard until late in the day which would have been an issue to get my driver if I hadn’t prearranged but it was ok and I was able to get there in time to pick up my truck. I was not offered to view truck and point out any issues before I was asked to sign and pay my deductible which to me is backwards. They brought my truck around and keys were in the ignition and it was blocking my driver. As the keys were in the ignition I felt necessary to move it and then I looked the truck over before I left the lot and as it getting darker and the weather was rolling in I thought it was best to get going but I did look over the truck for about 5 minutes and the bugs on the front of the truck and painted part of mirror that was not repaired were still on the truck and I wasn’t sure if that should be that way if they had washed the truck but as it probably wasn’t a full detail and my driver had left so it was just me and my truck to get home. So when I got in the truck it was so warm and was vacuumed and I hadn’t noticed it that clean since I had it back in 2018 when my husband passed and then had our dog then before she passed in 2020. So when I arrived home my interior lights had been switched off and when I exited I had no lights and when I opened the back door to see about whether my back seats had been vacuumed again no lights so then it took awhile for me to find the light switch and yes it had been turned to off once I turned it back to automatic the lights came back. So concerns are if first time customer give your new customer more information if they need it as it will pay dividends down the road. Also if you wash the truck or vehicle and don’t do a full wash and get everything off tell the customer so customer knows that it’s a wash and not a detail. If the customer had a concern about the seats then mentioned you did or did not do what the customer had pointed out or take the customer out to view the vehicle before signing off that is completely satisfied when they have no snowball knowledge whether they are or are not satisfied. If the interior switch is turned off then have a check list and check off what was turned off so the next female or male doesn’t have to find the switch to return interior lights back to automatic. Now a very important item my husband worked for GM and was a technician so he knew a lot about repairs and vehicles so he always said that GM had a company wide statement that everybody was to learn and practice and he practiced this in his company he ran and that was DO WHAT YOU SAY YOU WILL DO AND MORE and then and more as that is what the customer doesn’t expect. They expect what you say you will do but and more isn’t what they expect and when you do more then they know they are appreciated. He also would ask people when he needed to know if we as customers are appreciated he would ask RIGHT NOW WHO IS YOUR MOST IMPORTANT CUSTOMER? Do you know that answer? Ask me the next time I come in and we will see if you are right or wrong?

Customer Service - 4.5/5.0 -

Chuck and one other man and Mia - Too Notch. Just give more information or ask if the customer needs more information.

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

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My Experience - 5.0/5.0 -

Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, very good turnaround time and no hassle

Customer Service - 5.0/5.0 -

Great work and great turnaround time and no hassle

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very courteous. Took care of repairs in a timely manner.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Baum's done a very good job on the repairs done to our GMC Yukon.

Customer Service - 5.0/5.0

Returned Clean