Newells Auto Body Inc
In operation 68 years.
Newell's Auto Body, a 3rd generation family-owned and operated collision repair shop, has been helping get vehicles back on the road for almost 70 years! We pride ourselves on producing quality repairs and providing friendly service. Our dedication to your safety is reflected in our training, technology, and certifications. Here at Newell's, we are proud to be the premier collision repair shop of Decatur and Macon County.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
I am grateful for the attention to detail to my vehicle, the excellent communication by all of the staff at Newell, and the overall feeling of satisfaction I have with this whole experience. If there is a 5 star scale attached to this review, I would give you 6 stars for going above and beyond for making me feel comfortable with this whole process as a first time client. Thank you very much, Newell Auto Body team!
Likely to Recommend - 5.0/5.0 -
You have an excellent team at Newell Auto Body. I will highly recommend you to everyone.
Repair Quality - 5.0/5.0 -
My vehicle drives exactly the way it did before the accident happened and the exterior looks very nice. Can’t tell I was in an accident!
Customer Service - 5.0/5.0 -
Everyone I spoke with was wonderful to work with. I was updated several times throughout the process. I very much appreciated the ride to the car rental place after I dropped my vehicle off for service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car is as fixed beautifully and early because I had to go out of town. I would recommend them to anyone!
My Experience - 5.0/5.0 -
Always does good quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We are very satisfied with our experience. Workers were friendly and answered all our questions. They handled our returing our rental which was nice and they even kept our vehicle longer to ensure it was 100% right. Hopefully, I never have to use them again, but if I have to, they we will be at the top of our list.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good experience considering the circumstances.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I had buffer burn in clear coat on right rear quarter panel. Steve did outstanding job getting me in an fixing it. Deducting one point missed at quality
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I often praise Newell service and it is unfortunate that I see them so often!!🤣
Repair Quality - 5.0/5.0 -
The car looked better than pre accident when I got it back,. They did a great job.
Customer Service - 5.0/5.0 -
All the employees communicated well and kept me informed of the progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is one of the worst shops in all of Decatur. Transparency, integrity, communication are all-time lows. I feel bad for anyone who willingly takes their car to this company and then gets swindled.
Repair Quality - 2.0/5.0 -
I feel like no work is being done by either side when it comes to Newell’s and Country Financial. I believe that they are just wanting both to pocket cash for less. Two times now I have been screwed over and not been told what the ACV of my value is. KBB says my car is only worth 5-6k and I’ve now had back to back fixes of 6k+.
Customer Service - 0.5/5.0 -
Once again. No one can tell me what my ACV of my car is. I feel like there’s some corruption and some dishonesty throughout both companies where questions can’t be answered.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a Great job very satisfied
Customer Service - 5.0/5.0 -
They unplugged my rear camera,dont know how to put back together Bill Boles
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went real well very satisfied
Customer Service - 5.0/5.0 -
Everyone is so professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the work. However, I drove it straight home and parked it in my driveway. Next morning my cay car alerted me my back passenger tire was low. Took it to Bridgestone Tire. They said there was a staple in tire to close to sidewall to patch. Ordered a new tire to be installed tomorrow. Have no idea where it happened.