Newells Auto Body Inc

4.9 (2,665reviews)
98%
996 W. Harrison,  Decatur,  IL  62526
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In operation 68 years.

Newell's Auto Body, a 3rd generation family-owned and operated collision repair shop, has been helping get vehicles back on the road for almost 70 years! We pride ourselves on producing quality repairs and providing friendly service. Our dedication to your safety is reflected in our training, technology, and certifications. Here at Newell's, we are proud to be the premier collision repair shop of Decatur and Macon County.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Jeep
Nissan
Ram
Call
Email

Reviews (2,665)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or showroom-fresh upon pickup. The complimentary interior and exterior detailing was a frequent and pleasant surprise. Communication and regular updates throughout the repair process were highly appreciated, with many customers highlighting proactive calls, texts, and emails. Timeliness was largely commended, with numerous vehicles completed ahead of schedule. A few customers noted delays or communication gaps as areas they felt could be improved, and occasional concerns about paint matching and vehicle condition at pickup were mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"If you want a shop that delivers top-quality work, great communication, and truly cares about their customers, Newells Auto Body is the place ..." Read more
"... with the repair of my car at Newells! I was very impressed by the professionalism of your team as well as the excellent communication throughout the repair ..." Read more
"I was really impressed. Job well done. Your team did an amazing job. I feel like my vehicle looks like a whole new vehicle I really appreciate ..." Read more
"Great service - knowledgeable and very courteous employees. Excellent job of repairs!"
"First off, the friendliness of the staff was refreshing and appreciated . Not a common standard, as everyone notices, these ..." Read more
"Finished in excellent time - 4 days earlier than expected."
"It was ready 3 days earlier than expected"
"... job and ate very knowledgeable and professional! My car was done a day before they thought!" Read more
"... They kept us informed weekly on the progress and completed the work earlier than expected. They even arranged for the return of our rental vehicle with ..." Read more
"Waited a month only to find out parts had not been ordered. Had to call to see if car was ready on day promised."
"Newells Auto Body has phenomenal communication standards and is completely transparent about repairs while knowledgeable about ..." Read more
"I received more updates from my insurance company than I did from this shop. I dont like having to guess how ..." Read more
"The car looks like new! I appreciate very much your regular updates during the repair period. I felt totally at ease, knowing the ..." Read more
"... looks like it just came off the showroom floor. The frequent communication made for a positive customer experience. Excellent customer service !!!!!!" Read more
"Communicate and show what repair was done that wasn't included in the estimate. Communication is a must ..." Read more

My Experience

My Experience

My Experience

So pleased with the quality of repair. Also, the inside detailing was an added surprise! Thank you for making this experience easy and done so professionally.

Likely to Recommend

Very professional

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

LOVE NEWELL’S!! Will continue to be a faithful customer & recommend to friends & family!! ❤️

Customer Service

Always friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a amazing job on fixing my car I love it

My Experience

I couldn’t be happier with the repair of my car at Newell’s! I was very impressed by the professionalism of your team as well as the excellent communication throughout the repair process. The complete detailing of my car was a plus that made it look brand new. I will not hesitate to recommend Newell’s to anyone in need of auto body repair! Thank you!

Likely to Recommend

Repair Quality

Got my truck back and they went above and beyond, it looked amazing. Customer service is second to none!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Waiting for part

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication and timely repairs.

Likely to Recommend

Repair Quality

My back seat looks like someone stood or squatted on it and is filthy with dirt

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent service as always

Repair Quality

Your guys/gals did a great job!! My go to auto body repair shop!! Excellent job again!! Thanks so much.

Customer Service

Excellent customer service. Was in contact the whole time. Thanks again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The month long repair process is why I can't give a higher rating for recommending.

Repair Quality

My batteries were completely dead the day after pick up with seems like something that techs could check prior to releasing the vehicles after allowing it to sit for a month. Instead Newells takes the attitude that it was able to be driven off their property so its not their negligence.

Customer Service

Taking a month to complete repairs is asinine. Then I was called and told my vehicle was on schedule to be picked up the following day. That following day, Newells was out of transmission fluid so it was going to be another day or two and they'd call when it was ready. A BODY REPAIR SHOP OUT OF TRANSMISSION FLUID?!? SERIOUSLY?

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great customer service

My Experience

Very prompt and had my van back when it was promised. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the outcome! Thank you for a job well done. Would recommend to anyone.

Likely to Recommend

Repair Quality

Thanks for a job well done and great communication in the process. Very satisfied.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Awesome job inside & out

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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