Baum Chevrolet-Buick
In operation 98 years, 3 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The paint on this repair was excellent! The quality of the used grille was very disappointing as mine was excellent and this one is all pitted. Not the quality I expected. The lack of communication and the quality of communication was very disappointing as well and led to the claim going against my insurance
Repair Quality - 3.0/5.0 -
The chrome grille panel in the front was replaced using a used grille panel which was not a like to like replacement. The used replacement chrome grille was pitted across the grill where the original was not. Disappointing.
Customer Service - 2.0/5.0 -
I was dealing with Country companies on a claim with another driver. They asked for a repair estimate on my vehicle which I asked Baum to do. I hadn’t heard back from Country companies for over a week when Mia from Baums called to ask me to schedule my repair. I asked her if Country Co had approved my repair claim to which she said “Yes!” I then specifically asked “In full? As presented?” Again she answered “Yes!” to which I said “I’m glad that they’ve communicated with you as I have not heard a word from them. Well, if they’ve approved it then yes. “. And we scheduled the repair. A few days later I get a call from Country co telling me that they will NOT pay the repair claim and turned it over to my insurance. I would have NEVER turned in a claim on my insurance but rather would have paid the repair out of pocket but I took Mia at her word when she said Country Co said THEY would pay the repair cost. At this point the claim was now with my insurance carrier.
Returned Clean
My Experience - 5.0/5.0 -
Your young gal at the desk is super cheerful and helpful Does a great job and very knowledgeable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repaired better than new clean and spotless
Customer Service - 3.0/5.0 -
Communication was 1 way and they would never give me an estimated completion date. Which is the very communication I was asking from customer service
Returned Clean
Likely to Recommend - 0.5/5.0 -
My family and I have bought 3 new toyotas in the last 21 years. If this is what it means to be a chevy owner, then it may be the last one I buy.
Repair Quality - 5.0/5.0 -
The quality of the repair was outstanding. The fact that it took 106 days of them keeping our car was unacceptable. This 106 days was after waiting over a month for the dealership to obtain parts.
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Always great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated being able to pick up the rental car, that I drove from Baum's. That saved me a trip to Decatur to pick it up & drop off. The staff were nice, helpful and answered any questions, that I asked. Thank You, Nikki Walters
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The convenience of picking up & dropping off rental car at Baum's. The service was great & liked getting the text updates on my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Could have used better communication towards the beginning of the process, otherwise went very well
Likely to Recommend - 5.0/5.0 -
Overall a good experience, we'll be back for sure
Repair Quality - 4.5/5.0 -
Suspension still has a squeak on that side, yet to find out if damage or not
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It’s nice to know that in this crazy world that a person can still find good friendly service. Scott Baum you have a wonderful , friendly and helpful staff. Thank You Scott Rigg
Customer Service - 5.0/5.0 -
Awesome !!!!!
Returned Clean
My Experience - 5.0/5.0 -
Friendly professional staff and the work was done with perfection.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always treated me right
Repair Quality - 5.0/5.0 -
Baum’s Body shop did an excellent job. They kept me informed as the work progressed.Scott Mulligan is an Aone employee
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work, as always! Very happy with the results. Appreciated the line of communications. Made this experience easy.
Likely to Recommend - 5.0/5.0 -
Always provide Baums high praises.
Repair Quality - 5.0/5.0 -
Excellent work and customer service!
Customer Service - 5.0/5.0 -
Friendly and caring.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always give the highest praise when giving feed back to others regarding the service and quality of work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bryce and his team have always given the best customer service.