Baumann Ford Oregon LLC
Baumann Ford Oregon Collision Center is a brand new state of the art shop. We are certified in aluminum repairs, all our technicians have a welding certification, and multiple I-CAR certifications. Our technicians have been doing repairs for over 30 years and well trained office staff.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The job is OK but it’s a little touch up to you must have to repair to be satisfied thank you
My Experience - 5.0/5.0 -
They did a great job on my car. I’m very happy with how it all turned out. Thanks again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It looks very good and nice good job thank u
Likely to Recommend - 5.0/5.0 -
Already have
Repair Quality - 4.5/5.0 -
Had an issue getting a loaner. Other than that their service was excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
After picking up my vehicle,, my phobe wasnt working correctly. It was fine when I dropped off my car. I got locked out of my car later because the phobe wasnt working. I ended up calling on-star,, and signing up so I could get into my car. The phobe was in the car,, but I should have been able to get in. After searching Home Depot twice and their parking lot,, thats when I called on-star. I was planning on checking the phobe problem out with Oregon Ford,, then this problem happened today. I called Oregon Ford,, and Oregon Auto Group in Genoa and recieved little satisfaction after talking to the body shop,, and service departments. I was told phobes are to last x3 years,, and there was no warning from my car,, the phobe,, or the collision shop that my phobe was needing attention.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
They forgot to plug my back up assist and detection system back in
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very efficient in taking my vehicle in and getting me a quote. They ordered the part I needed and set up an appointment quickly. They kept me updated on the process and worked with the person at fault to get paid. My vehicle was returned to me without delay just in time for the holiday weekend.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the interior cleaning while you had my car for repairs. Thank you!
My Experience - 5.0/5.0 -
Car looks like new. Very happy. It did take a long time to do tho. Was told it would be a week and it took 3 weeks.
My Experience - 0.0/5.0 -
Communication was poor! The repair was ultimately fine, but there was very little feedback from the estimators. I called one day and spoke with the male who said he’d call me right back and I never heard from him until I called again the next day.
Likely to Recommend - 2.5/5.0 -
The repair was fine, but the communication issues were frustrating. I shouldn’t have to continually call.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Poor communication
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Timeline was long, but I’d attribute most of that to insurance taking a while. The girl in the body shop was extremely helpful whenever I spoke/met with her.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Process of sending pictures to insurance company worked well. Text messages notifying of progress in repair was helpful. Car looks great after damage was fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good completely satisfied
Customer Service - 5.0/5.0 -
They answered any questions I had
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick service
Customer Service - 5.0/5.0 -
Helpful and fast response
Returned Clean
My Experience - 0.0/5.0 -
The repair job itself was great but the experience was not. My brand new vehicle was damaged in transportation to the dealership and paint needed repaired. When I brought my vehicle for the damaged to be estimated there was not the estimator there like I was told there would be on the day I was planning to go. I then did not hear from anyone for almost 2 weeks and I had to keep calling to follow up. I was told multiple times it still was being processed through warranty. I finally spoke to someone and voiced my frustration as I had already had the car for almost a month without this repair being done and they called warranty that day and got back with me right after and scheduled my appointment. When I scheduled my appointment I was told they would only need my car a day and half at most. I then had to call that second day to see if my car was done as I had heard nothing. I was told they would need my car til monday am no loaners were available so I’d have to rent a car on my own. This was extremely frustrating as I am a night shift nurse and was going to be working all weekend and monday. This damage was not my fault and if they were going to need my car longer than told they should have a car set up for me to use. There was a huge lack of communication and I had to nag every step of the way to get answers.