Baywaychevrolet

Likely to Recommend - 5.0/5.0 -

Very likely

Repair Quality - 5.0/5.0 -

Great leadership and customer service.

Customer Service - 5.0/5.0 -

David and Irene were professional and very kind to myself and my family.

My Experience - 5.0/5.0 -

Great job by the team and special thanks to Inez my rep. She is over the top.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Barbara is great every time I have needed her help. She is knowledgeable, understanding and knows how to do what needs done. My vehicle was done in a timely manner. Highly recommend her.

Customer Service - 5.0/5.0 -

In service I communicated with Barbara. Great service.

Likely to Recommend - 5.0/5.0 -

The body and paint work looks flawless. Had a leak on my rear glass and they got on the repairs on the same day when I brought it back.

Repair Quality - 4.5/5.0 -

Repairs and quality were very good

Customer Service - 5.0/5.0 -

Irene was very helpful and responded quickly to my concerns and updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bayway repaired hail damage on two vehicles. They did a great job coordinating with the insurance and rental car company. The windshield on one of them got cracked and developed a runniner. They replaced that, also. John kept me informed throughout the process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

However, I believe my antenna has been disconnected and I need to bring back to fix. Still waiting on a part that will be in and have to take back anyways. Will get them to fix antenna as well.

Customer Service - 4.0/5.0 -

I cannot get anyone to call me back in collision dept about my car antenna not working after hail damage repair. I need to bring back to have someone fix.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Traverse has not been driven for 10 days. Tried to star it Friday but battery is completely dead. I don’t know if there is a drain on battery or other issue. I am going to try and jump it, if it ever stops raining, and will bring it in.

Customer Service - 5.0/5.0 -

Service department always quick to greet us and explain any issues.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

John did a great job with the service and keeping me informed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It too way too long, I see bubbles in paint on the hood, and someone hit my tailgate and it has to be painted and now I am waiting on the Chevrolet letter decals to come in. I will have to come back again to have those put on

Likely to Recommend - 2.0/5.0 -

My husband truck also has hail damage but he does want to bring his truck to Bayway because of the time it took

Repair Quality - 2.5/5.0 -

The paint on the hood has a few bubbles/bumps like they painted over dirt. Also while my truck was in the possession of Bayway someone put a large scratch on the tailgate right thru the “O” in the Chevrolet. The tailgate got painted but the black decal had to be ordered. Still waiting on those to come in

Customer Service - 3.5/5.0 -

John was very professional but it took 42 day to get my truck back. I had to call each week for updates.

Returned Clean

My Experience - 5.0/5.0 -

John and the crew in the body shop are great. Always friendly and do a nice job on body repairs. Thank you.

Likely to Recommend - 5.0/5.0 -

Great service and very professional. I’ve always been pleased with the body shop at Bayway.

Repair Quality - 5.0/5.0 -

John and his team always do a great job, I really appreciate it.

Customer Service - 5.0/5.0 -

Everyone in the body shop are first class and treat you with the upmost respect.

Returned Clean

My Experience - 5.0/5.0 -

John was great to work with. Thanks

Likely to Recommend - 4.0/5.0 -

I understand there were a lot of hail damaged cars in addition to the normal work load. I’ll expect better next time.

Repair Quality - 4.5/5.0 -

missed one ding out of a thousand

Customer Service - 4.0/5.0 -

Don’t know how the interaction with State Farm impacted, but had to call after three weeks to find out status after being told it would take 1-2 weeks for repairs to be made. Understand many hail damaged cars, but no information. After my phone call, it took 10 days to complete the work.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was satisfied throughout the process so I would definitely refer others.

Repair Quality - 5.0/5.0 -

Perfect results. The entire experience from getting the paper work completed efficiently to picking up my truck was a fluid process

Customer Service - 5.0/5.0 -

It was fast and easily completed. I was impressed by the efficiency of the person helping me with the process.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

My floor mats were also missing from my vehicle, l called the service department and lrene told me they didn’t have my mats. My daughter went back a week later to pick up trims and she asked lrene about the mats again and lrene said they would let her manager know about the mats. Later that day lrene called my daughter and said that they found my floor mats . So we make another trip to pick them up after waiting for almost a week.

Likely to Recommend - 5.0/5.0 -

Very professional I will keep them in mind next time we are looking for a vehicle

Repair Quality - 5.0/5.0 -

Excellent work

Customer Service - 5.0/5.0 -

The work was completed in a timely matter

Returned Clean

My Experience - 5.0/5.0 -

Good Job. John kept me fully informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

John made sure the traverse was repaired properly . They even sent back several hoods that were not acceptable

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean