Caliber - Pearland

4.9 (4,052reviews)
97%
3913 S. Sam Houston Pkwy E,  Houston,  TX  77047
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (4,052)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with outstanding communication throughout the repair process and timely completion of work. The staff receives high marks for professionalism, friendliness, and attention to detail. Many customers highlight the regular updates via text and phone calls that kept them informed at every step. The quality of repairs is frequently described as excellent, with vehicles looking like new and matching original specifications perfectly. Timeliness is a major strength, with many repairs completed ahead of schedule. The front desk staff and service advisors are repeatedly commended for their helpfulness and customer-centric approach. Several customers mention lifetime warranties as a valuable benefit. The few improvement areas mentioned include occasional communication gaps, minor cleanliness issues upon pickup, and some technical oversights requiring return visits.
AI-Generated from reviews written in the last 12 months
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"Customer service was 100% Everyone was polite and greeted me with a smile. Everything was explained throughly ..." Read more
"... gave me a sense that all was going as scheduled. Communication and quality service is the key to to earn a customers business. I'm a very satisfied customer ..." Read more
"... knowledgeable very professional answered all questions I had. They did an excellent job repairing my vehicle, I highly recommend their shop if you need any collision repair ..." Read more
"I am super satisfied with the job and the service. I will be shouting this from the rooftops. You guys ..." Read more
"exceeded my expectations for this."
"Earlier than promised."
"Yes, it was ready earlier than expected!"
"I was pleasantly surprised by the fast completion."
"... with a smile. Everything was explained throughly and the job was done in a timely manner. My car was presented to me clean and in perfect ..." Read more
"... experience from the beginning to the end was pleasant. The constant updates on the status of my vehicle while being repaired was so helpful and gave me a sense ..." Read more
"had a great experience from start to finish. the team was professional, communicated clearly throughout the process, and made everything easy ..." Read more
"... with my service. Everything was straight forward, I was notified along the way of all the stages my car was going through. The staff where always friendly ..." Read more
"Customer service rocks!! I'm amazed at all the communication I received and the way I was treated ..." Read more

My Experience

My wife appreciated the honesty and when she had a question it was answered promptly. Daughter is happy with the work on her vehicle.

Likely to Recommend

Repair Quality

Customer Service

Wife was the one that delt with the van and she has not complained once about anything during and once the van was completed. If she is happy ya'll must have awsome customer service and the work must have been excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The car is beautiful.

Likely to Recommend

Repair Quality

Customer Service

Great interaction w/ office. Took care of car rental, etc..

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The repair took a little longer than expected. Everything else was fine.

Customer Service

Frequent updates on the repair process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Nicely done. Friendly and respectable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a pleasure working with Rueben. He was very professional, patient and knowledgeable about all aspects of the repair process.

My Experience

Excellent customer service all around. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the messages with updates.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ruben is the Best, he’s a great communicator. Listened and answers your concerns .

Customer Service

The lady at the front desk was informative and nice

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My truck looks great and really appreciate the clear line of communication from Ruben!

My Experience

The two times I have brought my truck to Caliber Collision, they have fixed it up so you could not tell it had been repaired and the performed the repairs faster than promised. Got to appreciate a place that under promises and over delivers. I will recommend this shop to anyone needing their services.

My Experience

Thank you I’m very satisfied with your service Ruben explained me everything and he informed me on time very responsibly and respect thank you

Likely to Recommend

I will recommend

Repair Quality

Customer Service

It is an excellent treatment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Completely satisfied!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It started off a little rocky with the call center not calling me back to schedule the appointment. I called again and was immediately scheduled and then had EXCELLENT communication and updates from Vidal! He made the entire experience so seamless! Thank you to Vidal, the lady at the desk that greeted me on the first day when I walked in. I don’t like my car was in an accident, but so glad Caliber was the place to fix the issue(s).

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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