Caliber - Pearland

4.9 (4,086reviews)
98%
3913 S. Sam Houston Pkwy E,  Houston,  TX  77047

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,086)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for professionalism, friendliness, and attentiveness. Communication stands out as a major strength, with customers appreciating regular text and call updates throughout the repair process. Timeliness is frequently highlighted, with numerous repairs completed ahead of schedule. A few customers noted minor cleanliness concerns at pickup and isolated issues with incomplete repairs or follow-up reimbursements, as mentioned directly in their feedback. Overall, the shop enjoys strong loyalty, with many customers returning for repeat repairs and actively recommending the location to others.
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"... with a smile. Everything was explained throughly and the job was done in a timely manner. My car was presented to me clean and in perfect condition." Read more
"... process, and made everything easy to understand. the repair was completed on time, and my vehicle looks as good as new. i really appreciated the attention to ..." Read more
"... and efficient staff. Appreciate status updates . Car looks fantastic.. excellent workmanship Unfortunately, not my first time utilizing their services but once ..." Read more
"... times I have brought my truck to Caliber Collision, they have fixed it up so you could not tell it had been repaired and the performed the repairs faster than ..." Read more
"They were efficient and effective. The paint looks great."
"... so you could not tell it had been repaired and the performed the repairs faster than promised. Got to appreciate a place that under promises and over delivers. I ..." Read more
"exceeded my expectations for this."
"... my truck to picking it up when it was done. I was updated daily with the progress it was even ready before the promised time." Read more
"Great Customer Service and Timely Repairs"
"It looks absolutely amazing and was completed in a timely manner"
"... with my service. Everything was straight forward, I was notified along the way of all the stages my car was going through. The staff where always friendly and ..." Read more
"The repairs were completed quickly and we were kept updated as things progressed. Thanks for your quick and reliable ..." Read more
"... that need to be cleaned more thoroughly but overall the shop did a great job and the communication was excellent!" Read more
"Great communication, great service, great timing."
"1010 great communication great people and wonderful work ! Appreciate them beyond measures hospitality 1010 ..." Read more

My Experience

My estimator, Ruben Pena, did an excellent job zeroing in on not just the major issues of my vehicle but also the minutiae ones.

My Experience

Caliber Collision Pearland communicated clearly what was going to happen and updated me every time there was a status change. They did a fabulous job. I couldn’t be happier. Great team and would recommend them to others.

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Returned Clean

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Returned Clean

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My Experience

Great communication

My Experience

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My Experience

The team from manager to Vidal were there for satisfaction service with me and my Tacoma.. it was hail damaged but they managed professionally.

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Repair Quality

Caliber did a great job of getting our vehicle hail damage repaired and they even completed it ahead of schedule. I would have given them a 10 except there was one part that didn't get addressed but they are going to fix it shortly. Excellent work, from the front desk to the repair team

Customer Service

Returned Clean

Translated from Spanish by Carwise
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My Experience

Muchas gracias por su excelente trabajo desde la recepcionista que me recibió hasta el mecánico que arreglo mi vehículo ❤️

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Excellent customer service

Customer Service

Repair shop was professional and attended to all needs regarding repairs. Would definitely recommend to a friend or associate . The general manager and Ruben were very helpful

My Experience

My wife and I really appreciate the work and the time frame it was done in. We really like the service. Thank you guys!

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Returned Clean

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Returned Clean

My Experience

Ruben did an excellent job.

My Experience

Excellent customer service from all staff, thank you for bringing the truck back to life! We appreciate you all.

Likely to Recommend

Very likely

Repair Quality

Completely satisfied

Customer Service

Excellent customer service

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Repair Quality

Updates were great and service was excellent.

Customer Service

Returned Clean