Beau Townsend Collision Center
Beau Townsend collision center is a new and used car dealership owned auto repair business that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Awesome job!
Repair Quality - 5.0/5.0 -
Thank you Beau Townsend Collusion CTR for all you guys have done. I was planning to rent the Audi "Q5" up to 3 weeks. I appreciate the gast, yet courteous and professional service. I don't plan on having any more body work issues, but if I do, I definitely would schedule an appt with Beau Townsend Collusion. Thanxs again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They are the best
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent work and on time!
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Maybe the 6th or 7th time I have used Beau Townsend Collision for my 2 Nissans since 2007. I have never had any reason to complain about any repairs I have had. From Donielle at the intake, the repair estimater, to the actual repair, the entire process is always professional and the result is excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional, did an excellent job in my vehicle
Customer Service - 5.0/5.0 -
Nice friendly people
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair of hail damage on my Bronco Sport.
Customer Service - 5.0/5.0 -
Efficient, friendly service with great communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
You put used part's on my car l didn't tell you to where do you get off I'll never bring anything back there again
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I wish I would have known the estimation of the total repair before it was towed there. I'm not sure if that was a drop from the body shop, the tow company, the insurance company, but 60 days is unreasonable when rentals are not an option from those dealerships.
Repair Quality - 2.5/5.0 -
The repairs themself seem great so far. My problem was the lack of communication and how long it took. Whenever we would call for an update we were literally told nothing. Just that our vehicle was disassembled right away and then it sat for so long before it was touched. The estimate that was told to our insurance company was 30 to 45 days. This was never relayed to us so when we checked in for an update we were met with a bad attitude. The total duration was more than 60 days. I understand places get backed up I felt like the customer service regarding communication lacked severely.
Customer Service - 2.5/5.0 -
Someone always answered the phone, but no one ever really knew what was going on or couldn't give us much feedback.