Caliber - Vandalia

4.8 (3,406reviews)
97%
6192 Webster St.,  Dayton,  OH  45414
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,406)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strength, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were frequently mentioned. A few customers noted areas for improvement directly from their comments, including desires for more proactive communication on delays, occasional incomplete reassembly of interior components, and isolated cleanliness concerns upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... love this place 10 out of 10 i highly recommend. Not only did they do a good job fixing & painting my car they were also very kind& sweet. They made the process ..." Read more
"The actual repair work was excellent and finished incredibly fast. You can't even tell anything ever happened to the ..." Read more
"The areas of my vehicle repaired were done so well I couldnt even tell the damage had been present at all to begin. Professional and kind. Worked fast and communicated ..." Read more
"... second time I've had a vehicle at this place, and they have done a phenomenal job every single time." Read more
"We were extremely satisfied with our service. The quality and the service is an 10. We will definitely recommend them to others. Thank you for your professionalism ..." Read more
"... Worked fast and communicated every step along the way. Finished their work well before the estimated time of completion. Thank you for your hard work!!!" Read more
"... hate not having my car while it was being repaired, you guys were awesome firing the whole process and even finished ahead of time! Thank you!" Read more
"... customer there car will be earlier and it been delayed letting the customer know that there has been a delay. Instead of letting them wait all day and customer ..." Read more
"It took an extremely long time, over a month. It made life difficult, to say the least. The repair work itself was good."
"They provided constant status updates which eliminated any need for me to call on my own."
"The communication was outstanding. I appreciated knowing exactly when I would receive updates. It was a great experience."
"The communication and keeping me informed was top tier"
"... quick, quality work , but what really stood out was how well they kept me in the loop the entire time. They set up a rental right there, which saved me ..." Read more
"Staff was polite and attentive, and resolved my concerns immediately. Communication was top-notch. Thank you so much!"

Likely to Recommend

Repair Quality

Very pleased with the outcome. Ms. Julie and front desk lady was very professional and helpful. Thank you.

Customer Service

Very nice and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. My vehicle looks as if the accident never occurred. Text message updates and extremely friendly staff. Highly recommend Caliber Collision if you want to be completely satisfied! Thank you so much Caliber Collision!

Likely to Recommend

I would highly recommend Caliber.

Repair Quality

My vehicle looks as if the accident never occurred. Thank you so much.

Customer Service

Very friendly and helpful. Willing to help and answer any questions without feeling rushed.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was very well done. The car is 8 years old but we can’t tell any difference in the color match. That seems amazing. Kelly thought you all had made a scratch on the opposite side of the car. She was willing to make it right. Once I saw it I knew it was a previous scratch that we had chosen not to repair. Kelly was wonderful to work with. Your office person was great as well. Your AI lady needs some correction, however. I dropped off the car on Tuesday and I got a call from AI lady on Thursday saying I had missed my appointment!🙃🥴🤪

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

If you tell a customer there car will be earlier and it been delayed letting the customer know that there has been a delay. Instead of letting them wait all day and customer calling to see what is going on.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well from the first time Caliber Collision was recommended as a place to get our repairs done, they have went above and beyond to make us comfortable and the Staffs are all courteous.

My Experience

Kelly always took my phone calls or got back to me. They were considerate. Hopefully I won't see them again. I would go back if an accident occurred.

My Experience

Caliber Collision service was Top Notch from start to finish!!

Likely to Recommend

My sister is planning on calling them to get an estimate on her car and I gave a card

Repair Quality

Great customer service explained the process and very comforting

Customer Service

Again great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time I have used this company for my car repair. Always professional always on top of it. Thank you caliber collision.

My Experience

Super awesome place! Great customer service. I have no complaints. This is the second time I've had a vehicle at this place, and they have done a phenomenal job every single time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes the work done was great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kelly is great and very communicative!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I absolutely love my car. It looks completely brand new like I just drove it off the car lot. Kelly went above and beyond with communicating as well as getting my car back to normal not to mention installing a camera which I greatly appreciate. Anne was always friendly whenever I called and there was always a follow up. I would recommend to anyone who is Give me a car repair. If anything ever happens to my car again I will return to this location. You guys are awesome and I appreciate the work that you did. I am completely satisfied and then some great job team.

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