Caliber - Centerville

4.9 (2,122reviews)
96%
289 Loop Rd,  Centerville,  OH  45459

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,122)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond to ensure a smooth experience. Communication was a standout strength, with customers appreciating regular text updates and proactive status notifications throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, reflecting strong efficiency. A few customers noted areas for improvement, including more proactive updates during longer repairs, better upfront communication about parts and timelines, and ensuring all vehicle features are verified before return. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Incredible customer service and quality of work well exceeded my expectations"
"An amazing team that does amazing work. Every aspect of this service was top notch from the moment we entered to the moment we picked ..." Read more
"... courteous. Repair was fast with great update frequency. Final repair looks fantastic. Overall, very smooth and satisfying experience." Read more
"Outstanding customer service and quality of repairs."
"... vehicles that remain in the shop for longer than a week, routine updates every few days would help customers better understand the status of their vehicle and ..." Read more
"Everyday I would get a text message. I found those messages to be reassuring"
"The customer service was great….. staff kept me informed of any updates throughout repair"
"... and some parts of my car hang down in the front. not very good at communication. failed to inform me when the pick up date would be moved back, failed ..." Read more
"Staff were super on top of keeping me in the loop with the status of my vehicle. Repairs looked amazing as well."

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Returned Clean

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It took over month and half for repairs… but Caliber helped to extend rental to support that extra time… excellent customer service with Michelle at desk and Branden for the customer service and keep updating on the status.… just a disappointment is if there is no capacity to fix car within limited time then avoid taking work so customer don’t have to stretch…

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Michelle and Brandon both are awesome

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Returned Clean

My Experience

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Returned Clean

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Rear door will not open from the inside

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My Experience

I recently brought my Infiniti QX80 into Caliber Collision for some repairs, and I could not be more impressed with the entire experience. From the moment I walked in, the team provided exceptional customer service—they were professional, friendly, and kept me thoroughly updated throughout the entire process, making what is usually a stressful situation completely hassle-free. What really blew me away was the quality of the work. They had to replace and paint a part on my SUV, and the paint match is absolutely flawless. The finish blends perfectly with the rest of the vehicle, and you would never even know it was replaced. Huge thanks to the entire team at Caliber Collision for their top-tier craftsmanship and for genuinely caring about their customers. If you need bodywork or paint done right, this is the place to go!

My Experience

Michelle and Brandon were extremely nice and personable. They really care about their customers and did all they could to help me with my situation. They could not have done anything better.

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Very friendly

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My Experience

Thx to Ms. Michell. Her ‘pleasantness’ helped a great deal, being without my vehicle.

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Ms. Michelle is priceless!

My Experience

Brenden kept us updated throughout the process. It was very quick and the work done looks great!

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I was impressed with the end results and the overall experience was good.

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Looks good. Appreciated the cleaning and interior detail.

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Good interaction

Returned Clean

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Returned Clean