Ben's Auto Body
In operation 94 years, 59 years at this location.
At Ben's Auto Body Powered by VIVE, we provide superior service to our valued customers in the Portsmouth area and throughout Rockingham County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very quick and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a very nice job with my car and I was happy with the results! I just wish they had told me a little more details about the status since I dropped it for an appointment on Monday and didn't hear back until the end of the day on Friday that they needed more time. Totally understandable because I know getting parts and putting it together takes time, I just wish I had known before to make plans of another mode of transportation.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job…. Absolutely no complaints whatsoever
Customer Service - 5.0/5.0 -
Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 3.5/5.0 -
Being fairly certain there was no other underlying damage, having to potentially leave the car for 5 days was a big problem for me. It turned out to be a 1 day job, but because the fender ordered did not fit, I still had to wait 5 days to get the car back. Still, Bens worked hard to fix the issue and get the adjuster in asap, and I was happy with the work and the additional cleaning of the car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Lies, and more lies. You have too many people telling the mis truths I would never recommend you.
Customer Service - 0.5/5.0 -
Lies
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Beth rules!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
As I have written already, the work itself was excellent; the scheduling and payments issues were a mess. That's what I would tell folks
Repair Quality - 5.0/5.0 -
The repair quality itself is excellent. Couldn't ask for more. Unfortunately, the scheduling and payment issues were quite frustrating, even though everyone was very nice and apologetic about them.
Customer Service - 2.5/5.0 -
The 5 is a blend of zero for how well the scheduling and billing system worked and 10 for how nice everyone was about it.
Returned Clean
My Experience - 5.0/5.0 -
Great service and attention to detail!
My Experience - 0.0/5.0 -
Although I completely understand that not all repairs are going to be 100% smooth, throughout the process, I felt misled about the completion time and as though there wasn't full transparency related to parts being ordered in a timely manner. I appreciated the management's efforts to rectify the situation with a free rental for the last few weeks. I look forward to hearing back as to whether our deductible may also be covered based on the circumstances. With all of this being said, I am very satisfied with the work that was done and the friendliness of the entire staff and the management, and am likely to return to Ben's in the future (and recommend Ben's to others) as a result.Thank you.
My Experience - 5.0/5.0 -
Pleasure to work with. Craftmanship was spot on and my car was even washed and cleaned inside out. Thanks Ben’s.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
immaculate work, great communication, could not be more pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I am very satisfied with the work that was done, it’s beautiful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thankyou
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the quality of the repair. You cannot tell the truck was involved in an accident.
Customer Service - 4.0/5.0 -
I understand there was a change in Management. All things considered; the customer service was good.