Key Collision of Portsmouth

4.7 (4,797reviews)
96%
9 Post Road,  Portsmouth,  NH  03801
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Shop AssistantSparkles

In operation 14 years, 10 years at this location.

key collision is a auto repair business that has been serving the community since 1986. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (4,797)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many repairs were completed ahead of schedule. The friendly, professional, and knowledgeable staff received high marks for making what could be a stressful experience feel smooth and reassuring. Some customers noted areas for improvement directly from their feedback, including occasional delays in repair timelines, isolated quality control concerns such as overspray or incomplete installations, and a few instances where communication consistency could be strengthened toward the end of the repair process.
AI-Generated from reviews written in the last 12 months
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"Best customer service I have ever received."
"... exceptional! I have used them in the past and have always been impressed and satisfied with their customer service and quality of work! I would absolutely recommend ..." Read more
"The customer service team definitely went above and beyond to keep me updated and ensure the repairs were done with perfection."
"The customer service team was wonderful and kind…they kept me informed and were just amazing!"
"From the moment I took my car in for repairs, the staff was friendly, knowledgeable, and kept me informed every step of the way about what was being done to ..." Read more
"... were to me. I received updates every few days and my car was ready 9 days earlier than estimated! The whole front of my car was cleaned and vacuumed safely which I ..." Read more
"Great experience. My car was finished earlier than expected. Excellent updates on text and even better customer ..." Read more
"Working with Key Collision was super easy, they finished ahead of schedule, and my car is better than new. Thank you!"
"The repair was delayed but I was informed promptly about the delay"
"Everything looks super. Finished ahead of schedule and lots of communication. Outstanding team, thank you."
"... and answered all my questions I had for them. The communication with me via email text phone calls was the most impressive." Read more
"Excellent communication always felt i knew exactly where the car was during the repair process. Also liked to know ..." Read more
"... agency, my insurance company, and key Collision. They kept me posted every step of the way with phone calls and email update where I could follow the progress. Excellent ..." Read more
"... experience. My car was finished earlier than expected. Excellent updates on text and even better customer service." Read more
"... the front desk staff. They were very professional. I especially liked the fact that I would get updates as to the status of the repair. It was also nice that Key ..." Read more

My Experience

We are happy with the repair work but we’re surprised by the $12,00. + repair charge after the $4,500. Quote. Perhaps the estimate might be closer in the future. Overall very satisfied would use the same company again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Damaged piece left in back seat

Customer Service

Everyone I dealt with was friendly and helpful. Special thanks to front desk ladies.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you All for the great communication throughout the process!

Likely to Recommend

Repair Quality

Very impressed

Customer Service

Everyone was very friendly and accommodating. I especially appreciated the communication

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly, accommodating, professional. Explained the process and timeline. Flawless coordination with Insurance and Enterprise. Kept me informed of daily progress and finished a day early.

Likely to Recommend

Repair Quality

Customer Service

Professionalism at every stage of the process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I appreciate the manager fixing the issue that I had. I think the cars that sit after the repairs are done should be in a better parking lot with more room to walk around vehicle. Small dent from a car door is now on my new car because of where it was parked in your parking lot.

Repair Quality

Friendly customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Courtney was an exceptional communicator, I appreciate her personal commitment to deliver a great experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Our entire experience with the Key Collision team was fantastic! From Courtney’s thorough explanation of the process and frequent updates, to the body work done well and in exactly the time frame they anticipated, we were more than satisfied with our experience!

Likely to Recommend

Absolutely!

Repair Quality

Good as new!

Customer Service

Awesome communication and truly caring staff.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast and efficient

Customer Service

Friendly and professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I do not feel that my timeline was respected, and I feel that overall the entire process took too long for the damage that I had.

Likely to Recommend

The whole process I felt was not respectful to my timeline. When a customer brings in a car that is completely drivable, they should not expect to not have access to it for over two weeks. I would rather have been given a time to bring my car back when I knew that a technician could solely focus on my vehicle, rather than not have it for two weeks - increasing money spent on a rental car. I also felt there could’ve been better coordination between the collision center, and the dealership as my required work being done at the dealership versus the collision center.

Repair Quality

The repair took too long and without regard to my schedule.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great experience with the front office as well as a great job from the back room of talented body guys

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When I picked up my car I noticed the paint of repair didn’t totally match. When I talked with the adjuster he told me that when they paint plastic it doesn’t always match. Repair fits right but is a lighter color.

Customer Service

Customer service was good, communicated well.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done!

Likely to Recommend

Repair Quality

Excellent service. Frequent updates. Friendly Attitude

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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