Ben's Auto Body
In operation 94 years, 59 years at this location.
At Ben's Auto Body Powered by VIVE, we provide superior service to our valued customers in the Portsmouth area and throughout Rockingham County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Grateful for having this amazing crew to repair my car to look like a new one. Also appreciated using original parts. thank you Ben’s
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire staff was exceptional, from the minute you walk in the door. The information received was spot-on,friendly and reassuring. Ben's Auto was recommended to me n I have n will be continuing the accolades. Thank you
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
Several delays in repairing the vehicle. The last step was to have the electronics calibrated. All well and fine until we note the lane wandering and wheel shaking feature is now always on. I do not desire to take it to the dealership as it will cost me for a diagnosis.
Customer Service - 4.0/5.0 -
Kept in touch with us about the progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely dependable
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The only place that anyone should bring their vehicles
Repair Quality - 5.0/5.0 -
This is the most friendly & accommodating place of business. The front staff are personable & you feel welcomed & valued. I was scheduled in a timely manner. I was given information I needed to get my car repaired. They worked with my insurance company to receive payment. They really know your name & what's being worked on. When I called to get updates it was easy. They do the highest quality of work. The work is done thoroughly. There is no other place I would take my car to have auto body work done.
Customer Service - 5.0/5.0 -
I felt that I was valued & welcomed. I felt important & I mattered
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I wasn’t at all surprised by Ben’s excellent service. I was told before I used them that they were EXCELLENT!
Customer Service - 5.0/5.0 -
Ben’s service and quality of service was excellent!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Professional, Knowledgeable, Helpful, and Polite!!! Highly appreciated & recommend to anyone. Job well done, thank you!!!!
Likely to Recommend - 5.0/5.0 -
Excellent work!!!!
Repair Quality - 5.0/5.0 -
Professional, Knowledgeable, Helpful, Polite, and fast. Highly recommended!
Customer Service - 5.0/5.0 -
Excellent!!!!
Returned Clean
Likely to Recommend - 4.0/5.0 -
Ben's does good work but not in a timely way; and Ben's doesn't communicate with the customer concerning the status of the job and the expected date the job will be finished.
Repair Quality - 4.5/5.0 -
The work was great, but it took way too long.
Customer Service - 4.0/5.0 -
Lack of clear communication regarding the extent and length if the job.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Certainly
Repair Quality - 5.0/5.0 -
Great job and amazing customer service 👏
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
these guys went above and beyond blazing job
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would just suggest that they call regularly to get updates.
Repair Quality - 5.0/5.0 -
The work appears to have been done perfectly and my car looks great.
Customer Service - 4.0/5.0 -
Overall, the communication was good. I only have one complaint. I was due to get my car back on a Thursday, but understandably, they needed another day to get it all put back together. But, I was not told that the mechanics do not work on Fridays. My expectation was that I would get my car the next day, not 3 days later. I didn't find this out until after hours on Thursday evening in a voicemail. Communication is key!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
I really believe something should have been done with the final bill as a means of good customer service and satisfaction. I had a rent a car for almost 75 days and exceeded my rental allowance by over $7000. Very unhappy with this fact.
Repair Quality - 1.5/5.0 -
Your people were friendly, and the final outcome of body work was satisfactory, but after being quoted 6 workdays to accomplish and expecting it back in late November only to get my vehicle back in mid January was totally unacceptable. I should have been advised you were in the middle of an ownership change and there might be an excessive delay in getting my vehicle back.
Customer Service - 1.5/5.0 -
Again, staff was friendly and polite...but still kept leading me along that 'we're waiting on a couple of parts, and 'just about done' when that wasn't the case.