Bensons Auto Collision

4.1 (675reviews)
82%
8019 Alamo Downs Pkwy,  San Antonio,  TX  78238

In operation 31 years, 14 years at this location.

IPAC Body Shop is a state of the art facility. Although, we can repair any make and model vehicle, we do specialize in Chrysler/Dodge/Ram/Jeep, Nissan and Mazda vehicles. All IPAC technicians are I-CAR Gold certified and Nissan\Infinity certified. We work with all major insurance carriers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (675)

Customers say
Overall Customer Satisfaction
Customers generally express high satisfaction with the repair shop's service. Many praise the excellent customer service, quality of repairs, and timely completion of work. The staff is often described as professional, informative, and helpful. While most experiences are positive, a few customers mention issues with communication, delays, or incomplete work. The shop demonstrates a commitment to quality and customer satisfaction, often going above and beyond expectations.
Select to learn more
"Did a great job at lower than estimate."
"Excellent work Very satisfied"
"They did an amazing job making my car look as good as new"
"Great customer service, always kept me informed of updates on truck repair. Satisfied with repairs and if needed, may use in ..." Read more
"Service-improve communications There was a lack of communication. I completed the paperwork and stated I wanted to be contacted twice ..." Read more
"... vehicle was due to financial errors on the banks part, IPAC was super transparent the whole way through giving me prompt and quality updates." Read more

My Experience

Martin & Ramon were both very caring. Ramon is excellent @ his job. Loved the way he was quite responsive to all my questions & needs reference my car repair. Great Prople to work with! Thanks!

Likely to Recommend

They are competitively priced and do decent work. Great pictures of damages, repair and final product.

Repair Quality

Very good repair, I see some orange peel in the paint, but otherwise very good

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Communication is amazing! The quality of work! Highly recommend bensons!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Roy Diaz customer service is on point. Always kept us updated Shout out to his team. They did an amazing job. Thank you

Customer Service

Excellent customer service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I am very happy the service provider. She did an outstanding job. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Receptionist not so friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

It took a little bit longer than I expected but other than that the service customer service and the people was great

Customer Service

Was good

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

They took care of my issues and they were so nice to me the entire time. It was an absolutely amazing experience. Martin is so empathetic and really made a difference in this very stressful time in our lives.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Bad service

Customer Service

Bad service

Returned Clean

Likely to Recommend

I couldn’t recommend Benson auto group as a whole to anyone. This whole experience has been awful. This should’ve been a warranty claim at worst. A vehicle with 700 miles on it shouldn’t fall apart on the highway. I shouldn’t have had to purchase this part within a week of owning this vehicle. As far as the collision center, the customer service issues are enough to keep me from ever doing business with Benson auto group going forward.

Repair Quality

Repair quality was ok. I expressed my concerns for my 2026 vehicle with only 700 miles total on it just falling apart on its own. I asked for them to make really sure the new panel I had to purchase was fully“clipped in” and when I got home, I pushed it in and what did I hear? A very audible click proving it wasn’t secured at the collision center. I shouldn’t have these concerns with a brand new truck.

Customer Service

The customer service was absolutely awful. Rudy, the guy at the front desk, definitely needs help with his people skills. When I called for help with the quote for my replacement part, he was short, rude and told me to come in before I could be helped. When I got there, he barely acknowledged me before passing me off to someone else in the office. The representative who helped me was polite and helpful but Rudy definitely set the tone for my experience there.

Returned Clean

Likely to Recommend

Repair Quality

My car was not fixed

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

I need to go back still mak8ng noise the dealership they do not hear

Customer Service

Likely to Recommend

Great work !!!

Repair Quality

Advisor kept in contact letting me know of what was going on with the repair and what needed to be done.

Customer Service

Extremely satisfied.

Returned Clean

Likely to Recommend

Repair Quality

My vehicle was not fixed properly and the wrong tire was placed on my vehicle. We have called to replace it and have yet to receive any updates on this. Our door also does not close properly. This was an incompetent repair.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very professional and courteous.

Customer Service

Returned Clean