Bentley Buick-GMC-Cadillac

4.8 (2,144reviews)
95%
2120 Drake Ave SW,  Huntsville,  AL  35805

In operation 98 years.

We offer ful service collision repair and painting to all late model vehicles, we work with all insurance companies to make sure your investment is repaired back to pre-accident condition. We offer a lifetime warranty on our repair work and our technicians are trained in all areas of the industry

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,144)

Likely to Recommend

Wouldn’t recommend them to anyone. Will tell people and State Farm to go elsewhere.

Repair Quality

I was, unfortunately, quite disappointed with my overall experience. I never write bad reviews, but I feel that it’s important for a company to get constructive feedback from customers. For starters, I was told that the repairs would take 2 days and would probably cost $2500. It turned out to be 5 days, and I still have to go back for a final part to be installed. Five days of paying for a rental car out of pocket is expensive, and it was unexpected. I also was never called or even texted about the progress of the repair process. I had to initiate each call and voicemails were never returned. That’s inexcusable. And the two ladies in the shop could definitely be much friendlier—perhaps try smiling—greeting customers with in a helpful and energetic manner, and be apologetic when customer expectations aren’t met or even attempted to be met. That’s basic customer service 101. I’ve dealt with many car shops and dealerships over my 45 years, and sadly, this one was one of the worst. Also, I was never given a carbon or digital copy of what was repaired and the costs of each repair. It seemed as though the shop was functioning in the 90s or early 2000s. It’s 2026, and clients expect businesses with such high volume to be technologically current. In addition, I have a very busy work schedule, and am not looking forward to going back to the shop to wait for the part to be installed. I’m guessing it’s going to take hours, and the ‘waiting area’ is extremely small and depressing with the ladies talking loudly to one another (ie, not conducive to work on a laptop while car is getting fixed).

Customer Service

I detailed my experience with personnel in the previous comment section

Returned Clean

My Experience

Absolutely amazing! Excellent service, great staff, and Mr. Juan is awesome!!!

Likely to Recommend

Repair Quality

Excellent customer service. Step by step updates. Kind and personable staff. Juan is absolutely great!!! Bentley Collision Center ROCKS!!

Customer Service

Returned Clean

My Experience

The best service . They called me every day and brought me up to date on the progress of the repairs and completed the repair on the day projected . Excellent job and service.

Likely to Recommend

Repair Quality

Best service ever had. Wes kept up to date on progress daily. Finished on the projected date. Work was perfect.

Customer Service

Best service ever had. Wes kept up to date on progress daily. Finished on the projected date. Work was perfect.

Returned Clean

Likely to Recommend

Repair Quality

Never had any problems or concerns with Bentley…..

Customer Service

Returned Clean

My Experience

Great service

My Experience

Bentley had my car for over 5 weeks for a repair that should have taken 1 week as discussed when we left my 2025/Enclave for repair. So, no I am not “completely satisfied”. There is no reason for someone to call me about this because it has been discussed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was very nice, they kept me update on my vehicle. I got my car back a day early clean and fresh smelling, Thank you all very much for such a wonderful job. Elizabeth

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

No issues with service.

Customer Service

Thankful for friendly service! Everyone was!

Returned Clean

My Experience

The repairs you performed made my car look brand new. You performed excellent service and were very courteous.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brad and sherry and the team were so wonderful!!!

My Experience

Fast competent service with no surprises.

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

My Experience

Thnks for always giving great service , No matter the department or its employees who make up Bentley Automotive. !! Customer for over 20 years ! BevS ,

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The car was not realigned after the accident.

Customer Service

When dropping off the car, we asked For everything to be ready, as far as paperwork. We were assured it was and when we arrived they couldn’t even find our folder. Delayed my husband causing him to miss his meeting.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Wonderful experience!