Bentley's Collision, Inc.

4.8 (3,120reviews)
98%
2115 Country Club Road,  Lake Charles,  LA  70605

In operation 44 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
I-Car

Reviews (3,120)

Likely to Recommend

I have already recommended Bentley’s to other people

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Customer Service

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With conditions

Repair Quality

Customer Service

Once I dropped my car off there was no communication at all until a week later...a text telling me the work was completed and how much to pay. When I showed up, the front desk wanted payment. I let her know, not before I see the work that was performed on my car. She called for the service advisor at the back desk. He came and spoke to me and asked what did I need. I had to ask to be shown the work that was done to my car. He was polite and took me and showed me but I shouldn't have had to ask for what should have been basic customer service.

Returned Clean

My Experience

They are always very courteous and do great work. I will always use Bentley's and give them as a reference to others!

Likely to Recommend

Repair Quality

Very satisfied

Customer Service

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Likely to Recommend

Repair Quality

Every thing is working fine at this point, it looks and drives as before, and was very clean when we picked it up.

Customer Service

We were kept informed as the work progressed.

Returned Clean

My Experience

Battery had to be replaced after being at the shop. It was charged before leaving, driven as needed and Saturday morning it needed replacing. After repairs passenger front window does not roll up completely, allowing rain to come in while in Houston on Saturday.

Likely to Recommend

I’ve used y’all several times and this is the first time there’s been a problem. However this has been a big one which endangered my daughter & the cars safety while she was in Houston. Also got the inside passenger side wet & dirty

Repair Quality

Car was released before a final inspection was done

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

Great personnel

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My Experience

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My Experience

I had a great experience at Bentley's!! My car looks brand new. The staff was nice and very friendly.

My Experience

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My Experience

Work was excellent and timely. Vehicle was washed and spotless inside and out! Great service

Likely to Recommend

Repair Quality

great service

Customer Service

very polite and professional

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My Experience

Eye pleased with the estimate , the work that was done and the communication they continued to give me. The bonus is the detailing of my car for the lifetime of my car .

Likely to Recommend

I always recommend

Repair Quality

Customer Service

I was pleased with customer service from the estimate guy to the front desk and the results of the repairs

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My Experience

Great service and very nice people. In my opinion they were the best.

Likely to Recommend

I definitely would recommend them.

Repair Quality

Excellent work. Everyone was super nice. I would highly recommend them.

Customer Service

Super nice people!

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Likely to Recommend

After multiple vehicles sent to Bentleys I’d recommend them to anyone

Repair Quality

Fast service, great craftsmanship and very easy to deal with. Always kept me updated on process and updates with matters involving the insurance company.

Customer Service

Very professional and clearly communicated with me

Returned Clean