Bergen Brookside Auto Body,Inc.

4.9 (1,199reviews)

98%

(201) 342-8253

188 Johnson Ave, Hackensack, NJ 07601

98%

See Photos

188 Johnson Ave
Hackensack, NJ 07601

Get Directions Website Email

About Bergen Brookside Auto Body,Inc.

See Photos

188 Johnson Ave
Hackensack, NJ 07601

Get Directions Website Email

Complete auto body & collision repair, automotive service, and 24 hour towing

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,199)

Sort By:
Newest
Rating

1,067 Customers Rated

5 Stars

81.3% Complete

(975)
4 Stars

5.9% Complete

(71)
3 Stars

0.8% Complete

(9)
2 Stars

0.6% Complete

(7)
1 Star

0.1% Complete

(1)
< 1 Star

0.3% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise Bergen Brookside Auto Body for outstanding service quality, proactive communication, and timely repairs. Many highlight that repairs were completed ahead of schedule, with vehicles returned in showroom or brand-new condition. The front desk staff receives frequent commendation for being professional, courteous, and thorough in explaining the repair process. Customers appreciate being kept informed through calls and texts throughout the repair journey. Several note the added touch of interior and exterior detailing as an unexpected and welcome bonus. A few customers mentioned minor issues such as an unresolved TPMS warning light, a rearview mirror returned upside down, and a concern about incomplete repairs, reflecting areas customers feel could be strengthened. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"... blown away. The car looked absolutely brand new. The repair work was flawless, the paint matched perfectly, and you would never know it had been in an accident. ..." Read more

"... of the repair. The staff was really courteous and the Nissan was returned to me in immaculate condition." Read more

"... and fast. They even detailed my car inside and out. The repair work was flawless and would highly recommend their services to anyone in need of body work repairs." Read more

"... personalble, the process is explained very well and the car was fixed like new" Read more

"The car looks beautiful again. You'd never know it had any damage. It looks like they detailed the entire car, too. ..." Read more

"The turn around time from when I dropped off to picked up was super quick. They were in constant contact with me at all times ..." Read more

"They did everything on a timely schedule"

"... worked on my car closely and kept me updated. They finished all necessary repairs on my car on time ." Read more

"Earlier than they recommended"

"... really great experience with this auto repair company. Their communication was excellent from start to finish—they kept me informed every step of the way and provided ..." Read more

"... process of the repairs clearly and concisely. They kept me updated through text messages and phone calls on the status of the vehicle. Additionally, the manager ..." Read more

"... my car. The team was professional, courteous, and kept me updated every step of the way. I always felt my car was in great hands, and they ..." Read more

"Our car was in good hands. Updated all the time as to the repair progress. Calls answered!"

"Amazing customer service and repair!! They communicate effectively and proactively!!!! Best place I've been!!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... blown away. The car looked absolutely brand new. The repair work was flawless, the paint matched perfectly, and you would never know it had been in an accident. ..." Read more

"... of the repair. The staff was really courteous and the Nissan was returned to me in immaculate condition." Read more

"... and fast. They even detailed my car inside and out. The repair work was flawless and would highly recommend their services to anyone in need of body work repairs." Read more

"... personalble, the process is explained very well and the car was fixed like new" Read more

"The car looks beautiful again. You'd never know it had any damage. It looks like they detailed the entire car, too. ..." Read more

"The turn around time from when I dropped off to picked up was super quick. They were in constant contact with me at all times ..." Read more

"They did everything on a timely schedule"

"... worked on my car closely and kept me updated. They finished all necessary repairs on my car on time ." Read more

"Earlier than they recommended"

"... really great experience with this auto repair company. Their communication was excellent from start to finish—they kept me informed every step of the way and provided ..." Read more

"... process of the repairs clearly and concisely. They kept me updated through text messages and phone calls on the status of the vehicle. Additionally, the manager ..." Read more

"... my car. The team was professional, courteous, and kept me updated every step of the way. I always felt my car was in great hands, and they ..." Read more

"Our car was in good hands. Updated all the time as to the repair progress. Calls answered!"

"Amazing customer service and repair!! They communicate effectively and proactively!!!! Best place I've been!!"

Luis (Kia owner) reviewed 7/27/26

Would recommend to family and friends if needed

Great, clean work

Great customer service, great, communication, great work!!

Galo (Jeep owner) reviewed 7/27/26

Digna (Honda owner) reviewed 7/24/26

I would like commend Laurie Farnon, on her excellent customer service,who to me was the face of your company; she was very personable and patient with all my queries. The workmanship on my vehicle looks amazing! I would not hesitate to recommend your company. Job well done! Thank you Brookside for a very smooth experience.

Nicholas (Subaru owner) reviewed 7/22/26

Great work great customer service delivered on time

Andrea (Honda owner) reviewed 7/21/26

My car looked and drove great after work was completed. Everyone at Brookside was professional and courteous. Best of all the work was done quickly.

Robert (Honda owner) reviewed 7/20/26

I couldn't be happier with the service I received at Bergen Brookside Auto Body. Everyone was professional, kind, and truly took pride in their work, and it showed in the excellent repair they did on my car. They kept me updated throughout the entire process, which really put my mind at ease and made me feel my car was in great hands. From providing a fair estimate to arranging a rental car, they took care of everything from start to finish. I highly recommend them!

I want to thank everyone at Bergen Brookside Auto Body for the excellent work on my car. The team was professional, courteous, and kept me updated every step of the way. I always felt my car was in great hands, and they handled everything from start to finish, including making sure I had a rental car. I truly appreciate the outstanding service and highly recommend them. Thank you again!

Asha (Subaru owner) reviewed 7/14/26

Great response and turnaround

Karen (Subaru owner) reviewed 7/13/26

The whole experience at Brookside was excellent . From arranging a drop off with Lori at the front desk to updates & then timely repairs which resulted in finishing the work ahead of schedule. They are professional, courteous and repairs were stellar!

Diane (Alfa Romeo owner) reviewed 7/13/26

Richard (Toyota owner) reviewed 7/11/26

Brookside was awesome, the estimator was nice and the office manager was sweet and on top of her game!! They did everything they said they promised and made the entire repair and interaction seamless and fast. They even detailed my car inside and out. The repair work was flawless and would highly recommend their services to anyone in need of body work repairs.

Susan (Ford owner) reviewed 7/2/26

Ismael (Honda owner) reviewed 7/2/26

Brookside does top notch work. The work they did on my car was above and beyond what I expected. I would recommend them and will use them in future. Thank you so much

Very satisfied

Laura (Audi owner) reviewed 6/29/26

Leah (Subaru owner) reviewed 6/25/26

Robert (Lexus owner) reviewed 6/24/26

Gail (Hyundai owner) reviewed 6/24/26

Unfortunately I've had to use Brookside's services 3 times! But they are fantastic. Responsive, courteous and helpful. And they do a stellar job with repairs. Wouldn't use anyone else and highly recommend!

William (Kia owner) reviewed 6/22/26

Great job. On time. Professional service

Danielle (Honda owner) reviewed 6/18/26

Seymour (Honda owner) reviewed 6/15/26

Layla (Hyundai owner) reviewed 6/15/26

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Bergen Brookside Auto Body,Inc.

About Bergen Brookside Auto Body,Inc.

Reviews (1,199)

1,067 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0