Bergen Brookside Auto Body,Inc.

4.9 (1,223reviews)
97%
188 Johnson Ave,  Hackensack,  NJ  07601
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Complete auto body & collision repair, automotive service, and 24 hour towing

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (1,223)

Customers say
Overall Customer Satisfaction
Customers consistently praise Bergen Brookside Auto Body for outstanding service quality, seamless communication, and timely repairs. Many highlight the professionalism and friendliness of the entire staff, noting they felt comfortable and well-informed throughout the repair process. Repairs are frequently described as flawless, with cars returned looking brand new, often with the added surprise of a full detail inside and out. Customers appreciate being kept updated every step of the way, which helped reduce stress during what can be a difficult experience. Several customers noted repairs were completed ahead of schedule. A small number of customers mentioned areas for improvement, including an unresolved TPMS warning light after tire replacement, a part not fully repaired on first visit, a last-minute early shop closure without adequate notice, a missing tire air cap, and a requested part not being saved as asked. These points reflect individual customer experiences and are shared in the spirit of continuous improvement.
AI-Generated from reviews written in the last 12 months
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"... blown away. The car looked absolutely brand new. The repair work was flawless, the paint matched perfectly, and you would never know it had been in an accident. ..." Read more
"... truly took pride in their work, and it showed in the excellent repair they did on my car. They kept me updated throughout the entire process, ..." Read more
"... and fast. They even detailed my car inside and out. The repair work was flawless and would highly recommend their services to anyone in need of body work repairs." Read more
"... personalble, the process is explained very well and the car was fixed like new" Read more
"... of the repair. The staff was really courteous and the Nissan was returned to me in immaculate condition." Read more
"... detailed the entire car, too. They told me on Monday it would take 8 business days, but it only took 5. A great job. I always recommend Bergen Brookside ..." Read more
"... staff super professional and very understanding. Got the estimate, parts quickly and got car back quickly. The level of detail was amazing. If I ever need ..." Read more
"... worked on my car closely and kept me updated. They finished all necessary repairs on my car on time ." Read more
"Great work great customer service delivered on time"
"... really great experience with this auto repair company. Their communication was excellent from start to finish—they kept me informed every step of the way and provided ..." Read more
"The. Customer service, communication, and work quality were excellent from start to finish."
"Amazing customer service and repair!! They communicate effectively and proactively!!!! Best place I've been!!"
"Our car was in good hands. Updated all the time as to the repair progress. Calls answered!"
"... dropped off to picked up was super quick. They were in constant contact with me at all times about the progress of the repairs." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was done fast, clean and front desk woman Lauri explained it all and kept me in the loop. Good doing business with them.

My Experience

All good, very polite and helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looked and worked so well when completed. The communication throughout the process was wonderful. Everyone I dealt with was so helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They let me know what was going to be done They kept informing me on a timely matter how long it will take to make the repairs

My Experience

This was by far the best experience I’ve ever had with a body shop. First of all, the lady who helped me schedule the repair and guided me through the process was incredibly kind and helpful. I was very impressed with her customer service. I also really appreciated being able to check the repair status online, which made the whole process very convenient. Dashie, who handled my repair, was also very friendly and professional, and the repair itself looks perfect. Of course, I hope I won’t need any more body repairs anytime soon, but if I ever do, I would definitely come back here. I would also highly recommend this shop to my friends and family. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The best!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

THE 2021 JEEP LOOKS BRAND NEW - THE REPAIRS TO THE ROOF AND REAR DOOR ARE EXCEPTIONAL WE STILL HAVE THE CARPETING TO REPLACE WHEN THE BACKORDERED MATERIALS ARRIVE DASH AND LORI GAVE ME CONSTANT UPDATES THROUGHOUT THE REPAIR THANK YOU BROOKSIDE

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything was properly handled

Customer Service

Great experience, Laurie at the front desk was great with communication and very accommodating. All my needs were met by the mechanical staff and I was very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody that I encountered was extremely helpful and pleasant! My car came back like new and looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Bergen Brookside did a great job fixing the car and dealing with insurance. They made it so easy!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The quality of work on my vehicle was very good.

Customer Service

All service members were knowledgeable and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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