Berks Auto Collision Center

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

BAC does great work! Josh, Janelle and their tech team did a great job on the rebuild after an incident involving my work truck. I couldn't be happier with the final product. They listened to all of my concerns, were concise in implementing them, worked with insurance, and they exemplified a genuine care and concern for my vehicle which showed in the final product. I am happy to recommend BAC and Josh's team to those that prefer only the best quality and craftsmanship for their auto restoration and repair needs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was so surprised when I got into my car, but I should actually say when I looked at my car it looked like a brand new car and then when I sat in it, it really looked like a new car. I was so pleased with everything I would gladly recommend it to anybody

Customer Service - 5.0/5.0 -

The receptionist at the front desk was courteous, explained everything to me, and was always very friendly whenever I entered the building

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

BAC is the Best in Berks! As usual, you guys did a stellar job! Also, I appreciate the new Carwise system that kept me update on the status of my vehicle. Every shop should use this! Thanks again to you all for taking care of my baby. 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Berks Auto Collision is truly the best in Berks! Had work done at a number of shops in the area, and most are at least a little disappointing, if not terribly disappointing…but in as many times as I used BAC, I’ve never had anything but wonderful experiences with them! Would highly recommend.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great experience, everyone was super friendly and helpful throughout the whole process

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Check engine light was on when we came to pick up. Vehicle needed to stay an extra day after completion.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Work is yet to determined and communication was bad.

Repair Quality - 3.5/5.0 -

I have not climbed all over the workmanship yet. It appears to be ok. The lack of communication was terrible. Actually, there was none. If I did not call, I would not have known anything. I was told friday that my truck should be completed but do not come for it unless "I call you and tell you its done." 3xs Then I get an email from Allstate telling my truck is complete. So, I took the drive over and there my truck sat with the keys in it and paperwork. No phone call! The truck has a strong smell in it. I look in the back seat and there is a bottle of pink spray liquid on the seat, and it leaked out onto the cloth seat and stained it. Now what do I do about that?

Customer Service - 0.5/5.0 -

Read my first written comments. There was no communication unless I called.

My Experience - 5.0/5.0 -

Berks Auto Collision was amazing to work with! I would highly recommend them to anyone needing auto body work done. The process was smooth and stress free when it could be a very stressful situation. Janelle was amazing she gave updates on my vehicle every step of the way. All of the staff there are highly professional and qualified. My 2017 KIA looks brand new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfection! I asked not to replace a window that was scratched thinking it would save me $75. However, they cut it by $150 because of less labor. Total honesty. This is my second repair and they are wonderful!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Unbelievably great experience!

My Experience - 5.0/5.0 -

did a excellent job repairing my vehicle, would recommend.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes of course

Repair Quality - 5.0/5.0 -

Great job visually, car runs great again and looks great too

Customer Service - 5.0/5.0 -

Janelle and Josh went above and beyond to make me feel informed and I felt had my best interests in mind

Returned Clean

My Experience - 5.0/5.0 -

I am extremely pleased with my repairs and appreciate the kindness of all employees. Thank you for making the wife’s car whole. Will recommend Berks to all who need car repairs. Thanks. Dsle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean