Glass & Sons Collision

4.9 (2,782reviews)
98%
1211 Lancaster Avenue,  Reading,  PA  19607
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Online Estimate

Glass ans Sons Collision is Reading, Pennsylvania's premier collision repair shop! All employees are I-CAR certified in order to provide the highest quality of repair. we have top notch management to provide you with excellent customer service throughout your repair. Enterprise Rental car onsite makes us your one-stop-shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (2,782)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or better than expected upon return. The team receives strong recognition for excellent customer service, with staff described as polite, professional, friendly, and knowledgeable. Daily text updates and proactive communication throughout the repair process are frequently highlighted as standout features. Customers also express pleasant surprise at receiving complimentary interior and exterior cleaning. Timeliness is generally well-regarded, with several repairs completed ahead of schedule. A few customers noted occasional delays, communication mix-ups, or minor unresolved issues, reflecting areas customers feel could be refined for an even smoother experience.
AI-Generated from reviews written in the last 12 months
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"... up my vehicle, I was extremely pleased to see that they had gone above and beyond by detailing both the inside and outside of my car. The attention to ..." Read more
"... recommend your company to my family and friends. My car is amazing in the finished body work done and the extras of inside and outside cleaning of ..." Read more
"... with was extremely polite and knowledgeable! The repairs to my vehicle were extraordinary and my car was immaculate when it was returned to me. I would ..." Read more
"Excellent customer service, care, support and an amazing job was done on my vehicle. My car looks brand new ..." Read more
"Everyone was very helpful and professional. The repair turned out fantastic. Matched the color perfectly. The suv looks amazing and was clean inside ..." Read more
"... perfectly… Estimated Timeframe for repairs was hit… Communication from Day 1 was very good… I will recommend Glass & Sons in the future… Thank ..." Read more
"Every communication with Glass And Sons Collision was superb and beyond my expectations. The repair has ..." Read more
"Staff were very nice. The text messages sent with daily updates were a super nice touch! Would definitely recommend!"
"... good work. I've had several cars repaired there. The communication needs to be figured out. Notes need to be made when a customer asks for specific communication." Read more
"... light isnt flushed properly like the passenger side. I felt like I was updating myself rather than the company; My car was supposed to be done at 4 pm on ..." Read more

My Experience

Expert service, friendly and knowledgeable staff. Work done seamlessly. Final results were excellent and on time.

Likely to Recommend

Great shop to work with and a 100% perfect repair.

Repair Quality

Great service, made it very easy to make the repairs, perfect result in the end.

Customer Service

All personnel were courteous. Helpful and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am admittedly not an easy customer to deal with...happy with repairs, got it back sooner than they originally planned, and the car was cleaner than when I dropped it off.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

My 4 Runner looks great, after front end damage and bent steering mechanism it’s nice to have it back on the road tracking as it should. Was surprised and delighted to have the car detailed inside and out. Thanks for the speedy and efficient repair.

Likely to Recommend

Repair Quality

Glass & Sons Collision could not have made this any easier for my repairs! Between their high expertise, quality work, and terrific customer service it was a win win all around!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a fantastic job on this repairs. You can't tell where the hit n run damage occurred! Highly recommend Glass repairs.

Likely to Recommend

Repair Quality

They did a excellent job on my repairs.

Customer Service

Highly recommended

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and quality!

Likely to Recommend

Repair Quality

Customer Service

Great service and quality

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice job quickly done

Likely to Recommend

Repair Quality

Customer Service

Polite, friendly staff

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was handled professionally, staff is friendly and informative. I am completely satisfied with the work to my car and that everything when done by the estimated time predicted.

My Experience

I give the experience a10. They made it easy esp for an. 80 yr old Womans. I would recommend Glass to everyone. Marcia Stringer

Likely to Recommend

Repair Quality

Excellent. From start to finish

Customer Service

# 10 plus

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The repairs were done well. The staff was courteous. It was the communication that was a bit of a struggle.

Repair Quality

The work done was excellent. The car looks like new. Communication could’ve been slightly better.

Customer Service

Very polite and easy to work with

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

I was amazed with the service. My inside was not clean because I have a puppy who sheds. When we got in the car it was spotless. Inside and out it looked like a new car. Thank you for the ease of getting it repaired. Carol and Mike Dianna.

Likely to Recommend

Repair Quality

Our damaged car was repaired and made to look new, inside out. We didn’t expect our car to look this great, even the inside. Best service ever! Phone answered immediately, politely and professionally. Even arranged a rental car . Everything totally smooth. Thank you !

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good quality result. Finished ahead of schedule. Car was perfectly cleaned - inside and out.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Never had a bad experience you guys are top notch

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very happy!!!

Customer Service

So very polite! Very Very personable and accommodating!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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